View camera inventory in Control Hub

Use Desk Camera inventory information to efficiently deploy Desk Cameras to your users. You can view and sort through individual Desk Cameras connected to the Webex App, Webex App for VDI, and the Cisco Accessory Hub desktop app. Each Desk Camera page displays model serial number, firmware version, connection status, and how long the Desk Camera has been connected.

Cisco Desk Camera 1080p doesn't support Webex App for VDI on Linux or macOS.

You can sort your deployed desk cameras by model, status, or user. When you select a desk camera in Control Hub, you can view the device details. The following table shows the displayed information.

Table 1. Desk Camera Page Contents in Control Hub

Field

Description

Connected To

The last device or soft client connected to the Desk Camera.

Belongs To

Workspace user assigned to the device.

Tags

List of tags applied to the device. By adding a tag note, you can search for devices with common tags.

Serial Number

Desk Camera serial number.

Software

Current Desk Camera firmware version.

Connection Type

Type of Desk Camera connection.

Connection History

List of recent Desk Camera connection events.

Configurations

View the device configurations settings such as Camera settings, Image settings, and which Firmware upgrade channel the device is set to.

1

From the customer view in Control Hub, go to Devices.

2

Optional: In the search bar, type Desk Camera to show only the Desk Cameras in your inventory.

3

Select a Desk Camera from the inventory. You need the administrator's permission to manage devices in Control Hub.

Manage camera firmware

As an administrator, you can specify the firmware channel for the deployed devices to use. When you deploy a new camera firmware to a specific channel, the users on that channel are prompted to upgrade their cameras.

You can specify the firmware channel for a single device or for a group of devices.

If you need to change the firmware channel for an individual camera, follow these steps:

1

From the customer view in Control Hub, go to Devices.

2

Click the camera device from the inventory to open the camera page.

3

Click All Configurations on the Configurations card.

4

Click Firmware > Channel.

5

Select a firmware channel from the drop-down menu.

6

Click Save.

Make your work easier and more efficient by applying a firmware channel to multiple cameras at a time.

1

From the customer view in Control Hub, go to Devices.

2

Select your devices from the device inventory.

3

Click Edit.

4

On the right panel, select Device Configurations.

5

Select Firmware and select a firmware channel from the drop-down menu.

6

Click Next.

On the confirmation page, you can see how many devices will use the new setting.

7

Review your changes and click Apply.

Generate a Desk Camera inventory report in Control Hub

You can generate a customized report of Desk Cameras in your inventory as a CSV file.

1

From the customer view in https://admin.webex.com/, go to Devices.

2

Optional: In the search bar, type Desk Camera to show only the Desk Cameras in your inventory.

3

Select the Desk Cameras you want to include in your inventory report.

4

Click Export as CSV.

5

Select the device attributes you want to include in your inventory report.

6

Click Export.

Delete a Desk Camera from Control Hub

You can delete an individual Desk Camera from Control Hub if, for example, a user leaves your company and the Desk Camera is no longer in use.

1

From the customer view in https://admin.webex.com, go to Devices.

2

Choose the Desk Camera you want to remove from the inventory.

3

Click Delete and confirm the action in the popup window.

Delete a group of Desk Cameras from Control Hub

If a group of Desk Cameras aren't needed, then you can delete them from Control Hub.

1

From the customer view in https://admin.webex.com, go to Devices and select the Desk Cameras you want to delete.

2

Click Delete Devices and confirm the action in the popup window.