Here is the list of supported Audiocodes Manufacturer Part Numbers to use with Webex Calling. These models contain the required preinstalled client certificate from the factory.

The supported models are:

  • AudioCodes MP-504 ATA GW

  • AudioCodes MP-508 ATA GW (FSX Only)

  • AudioCodes MP-516 ATA GW

  • AudioCodes MP-524 ATA GW

  • AudioCodes MP-532 ATA GW

Use this procedure if you didn’t purchase or lease your ATA Audiocodes directly through your Service Provider. Since, the Webex Calling factory shipped devices are configured with the appropriate firmware and configuration files.

Verify that the firmware version of your device matches 7.28A.356.070. This check ensures that your device connects successfully to the configuration server. This article contains the Webex Calling version of the Audiocodes ATA Firmware.

It’s important to note that Webex Calling uses proprietary versions of Audiocodes ATA Firmware loads with the Audiocodes ATAs. As this software may not be readily available to end customers, we’ve attached them to this article.

Webex Calling Manual Reconfiguration Procedure:

  • AudioCodes+MP5xx+Manual+Reconfiguration+Procedure.pdf

Webex Calling Proprietary Firmware Files: (Firmware contained in the associated .ZIP file)

Webex Calling Default Configuration Files: (Configuration files are contained in a single .ZIP file)

If you require assistance to add your Audiocodes ATA to the Webex Calling Service, contact your Customer Service team.

Webex Calling currently only supports the FXS only versions of the Audiocodes ATA.

The following files are contained here:

  • AudioCodes+MP5xx+Manual+Reconfiguration+Procedure.pdf

  • MP-504_Flash_Files.zip

  • MP-508_Flash_Files.zip

  • MP-516_Flash_Files.zip

  • MP-524_Flash_Files.zip

  • MP-532_Flash_Files.zip