Cisco Headset 720 Series ear cup

Answer a call

The LED underneath the Webex button Webex icon turns on to let others know when you are on a call.

Press the Webex button once.

End a call

Hold the Webex button for two seconds.

Mute your headset

The Mute button is located above the Multifunction button on the top of your primary ear cup.

You can also mute and unmute your headset when you raise and lower the microphone boom.

You can't unmute your microphone when the mic boom is up.

To mute your microphone, do one of these things:

  • Press once.
  • Raise the microphone boom straight up.

Hold and resume a call

You can place an active call on hold and then resume the call when you're ready.
1

Press the Webex button once.

2

Press the Webex button again to resume the call.

Reject an incoming call

You can send an incoming call to your voicemail system (if configured). If voicemail is unavailable, the call is rejected and the caller hears a busy tone.

Press the Webex button twice.

Silence an incoming call

On some devices, you can silence an incoming call so you won't hear the ringtone.

Press the Volume down button once.

Join a Webex meeting with the Webex button

The Cisco Headset 720 Series can join a meeting in the Webex App up to 1 minute before and 5 minutes after the meeting starts. The 720 plays an audio prompt when the the meeting is available to join. When you are in an active call or meeting, the Busy Light underneath the Webex button Webex icon turns on.

For more information on how to join a meeting in the Webex App, see Webex App | Join a meeting.

Before you begin

You need Webex App version 42.8 or later.

Press the Webex button Webex icon once.

Cisco Headset 720 Series buttons

Answer a call

Press the Microsoft Teams logo once.

End a call

Press the microsoft teams button once.

Mute your headset

The Mute button is located above the Multifunction button on the top of your primary ear cup.

You can also mute and unmute your headset when you raise and lower the microphone boom.

You can't unmute your microphone when the mic boom is up.

To mute your microphone, do one of these things:

  • Press once.
  • Raise the microphone boom straight up.

Hold and resume a call

1

Press the microsoft teams button twice to hold a call.

2

Press the microsoft teams button twice to resume the call.

Reject a call

Hold the microsoft teams button for one second.

Bring up the Microsoft Teams app

You can use the Microsoft Teams button to bring the Microsoft Teams window to the front of your desktop screen.

Press the Microsoft Teams button once.

Raise and lower your hand in a Microsoft Teams meeting

You can use the Microsoft Teams button on your inline controller to raise or lower your hand in a meeting.

1

Hold the microsoft teams button for one second to raise your hand in a meeting.

2

Hold the microsoft teams button again to lower your hand.