Virtual Desktop Infrastructure
With VDI, instead of a traditional desktop, you have a thin client and a hosted virtual desktop.
A thin client is a typically less costly and less powerful device than a desktop computer. Your organization may even use older, less powerful PCs as thin clients. Your hosted virtual desktop resides in a central server location called a data center. Your hosted virtual desktop includes your
Microsoft Windows desktop
Applications (such as Webex Teams)
Using your thin client, you access your hosted virtual desktop over a secure Citrix or VMware connection.
Webex Teams works with VDI. However, sending the additional data that audio and video calls require, through the hosted virtual desktops, causes communications delays. This limitation is called the "hairpin" effect.
Webex Teams on VDI
The Webex Teams VDI thin client is software that adds support for audio and video calls. The data doesn’t go through the hosted virtual desktop, thus eliminating the hairpin effect.
With supported versions of Webex Teams for Windows, users can use the built-in messaging, meetings, and Teams calling functionality on their thin client. Additionally, users can use supported calling features through your calling environment (either a Calling in Webex Teams (Unified CM) or Webex Calling deployment). The VDI solution optimizes media streams: audio and video streams are sent directly between the thin clients without going through the HVD.
You can find the Webex Teams for Windows VDI software downloads from https://www.webex.com/downloads/teams-vdi.html.
Administrators can refer to the Deployment Guide for Cisco Webex Teams for Virtual Desktop Infrastructure (VDI) for more information about what features are supported, how to prepare your environment, and how to deploy the Webex Teams VDI solution.
Webex Teams supports the following VDI environments. (See the documentation for these VDI environments for more information.)
Citrix Cloud HVD Deployment Support
HP ThinPro 7.1 Support
Ubuntu 16.04 Support
Unicon eLux 6.5 Support
Multiple VDI Session Support
Multiple Monitor Support (2–4 monitors)
Scale to Fit Support—Citrix and VMware
Webex Teams for Windows and Linux VDI supports most of the Webex Teams for Windows features, unless otherwise noted. See the following for a list of exceptions:
Annotation on a screen or application share during a Webex Teams call or meeting
Proximity pairing with the thin client app
Screen sharing with audio