The Webex Meetings Email Template Format

Starting with the WBS39.5 update, the following updates were made to the Webex Meetings invitation template.

If you changed the variables in your custom Webex Meetings email templates, you may not see some of the following updates. Each email template contains its own set of variables. Copying and pasting variables between the email subject and body, or from one template to another, is not supported. Variables are not shared across templates.

  • The Add to Calendar feature was removed. Users can double-click the ICS attachment to add the invite to their calendar, or accept the meeting invitation in their email application.

  • For meetings scheduled from the meeting scheduler on the Webex site, the email templates are now in iCalendar format by default; however, you can turn off the iCalendar format if you prefer not to use it.

  • If you use Enable short URL for video platform version 2, the "Join using Microsoft Lync or Microsoft Skype for Business" section is combined with the "Join from a video system or application" section because the same video address is used for video systems and for Lync or Skype for Business.

  • The link to join a meeting has been replaced with a button. You can change the HTML in the email template and replace the join button code with a join link.

  • The Meeting Center Invitation PCM(Productivity Tools) Cisco WebEx email template was retired because it was only used on Mac. We have combined the Windows and Mac email template MC MeetingInfo For Attendee_PCM(Productivity Tools). If you use different email templates for Mac and Windows users, then the Windows email template overwrites the Mac email template.

  • Site administrators can turn off this feature for their site if they don't want to take advantage of the new user experience.

The Webex Events Email Template Format

Starting with the WBS39.7.4 update, the following updates were made to most of the Webex Events email invitation template, including customized email templates. All other customizations remain the same.

The visual button and iCalendar changes that were made to all the Webex Meetings templates also apply to most of the Webex templates, with the following behavior:

  • Existing customers who haven't modified their customized templates continue to not be impacted.

  • Users who wish to continue to customize their templates should revert to the default email templates first, and then update their templates again.

  • Users will no longer be able to add a header or footer image to their invitations in a direct upload, in a way that existed before and up to WBS39.7. However, starting from WBS39.7.4, users are able to incorporate header and footer images by changing the HTML code directly while customizing a template.

Both lockdown and non-lockdown users receive this change.

Both Classic View and Modern View users receive this change.

Disable the iCalendar Email Template from Webex Site Administration

You can disable the iCalendar template format for Webex Meetings email templates.


Sign in to Webex Site Administration and go to Configuration > Common Site Settings > Options.


Under the Site Options section, uncheck the Always send iCalendar mail for meeting invitation and notification check box.


Select Update.

Replace the Join Button with a Join Link Using HTML Code


Sign in to Cisco Webex Site Administration and go to Configuration > Email > Email Templates


Select the email template that you want to update.


You can only use HTML to edit templates if they have Yes in the with HTML column.


Search the HTML code in the template for this code comment:

  If your company's mail system doesn’t support a green “Join” button, you can replace the green “Join” button code below with the following “Join” link code: 
  -- “Join” link code start --
     <a href="%MeetingInfoURL%" style="font-size:20px;">Join</a>
 -- “Join” link code end --

Replace the following “Join” button code with the "Join" link code shown in step 3.

<!—“Join” button code start -->
<table border="0" cellpadding="0" cellspacing="0" style="width:auto;width:auto!important;background-color:#43A942; border:0px solid #43A942; border-radius:20px; min-width:160px!important;"> 
                <td align="center" style="padding:10px 36px;">
                                <a href="%MeetingInfoURL%" style="color:#FFFFFF; font-size:20px; text-decoration:none;">Join</a>
<!—“Join” button code end -->

Select Save.