• The Cisco Webex web app supports Cisco Webex Meetings, Cisco Webex Events, and Cisco Webex Training. The web app does not support Cisco Webex Support.

  • The Cisco Webex web app is not available in meetings that have end-to-end (E2E) encryption enabled.

  • Content sharing is currently only supported in Chrome and Firefox. Note: To enable content sharing in Chrome version 71 or earlier, you must install the Cisco Webex and Cisco Webex Teams Content Sharing extension. This is not required in Chrome version 72 or later.

  • Sharing is only supported in meetings that are enabled for Webex video or enabled MP4 recordings.

  • Disabling application or desktop sharing in the session type does not affect the user’s ability to share content from the web app.

  • Sharing content is currently not available during a Breakout Session in Meetings.

  • Known issues for Application Sharing beta:

    • Sometimes, when several applications are open on Windows 10, not all open application windows will appear in the Share Application selection menu. We recommend closing unnecessary windows and trying again, or using the Share Screen option instead.

    • Sometimes, making edits to a document may not be visible during application sharing. In order for others to see your updates, you may need to stop and re-share the application. Alternatively, you can avoid this problem by using Share Screen, where users can see your edits in real time.

    • With macOS Catalina (10.15), Apple introduced new security and privacy features for Mac devices. In order to share your screen in the Webex Meetings web app, you have to ensure that your browser is granted access to the Screen Recording permission.

      In your device's System Preferences, give your web browser privacy permissions, and restart your device for the changes to take effect:

      If you don't grant permissions, you may see the following prompt when trying to share your screen:

  • Presenters cannot pass keyboard and mouse control to attendees who join using the web app.

  • You cannot request control when a user is sharing from the Web App.

  • The “Call using computer” audio option is only supported on Chrome, Firefox, Safari, and Edge.

    • If you have “block websites from automatically playing sound” enabled in Firefox, you must disable this first in order to have the correct “Call using computer” experience.

  • Sending and receiving video is supported on Chrome, Firefox, Safari, and Edge.

    • When using the web app in Safari, your webcam video will automatically be turned off when you open a new browser tab. You can manually restart your video after returning to the tab running the web app.

    • If you are behind a firewall that blocks UDP connections, you will not be able to send and receive video in the Edge browser.

  • Attendees who join from Internet Explorer browsers cannot view other participants' videos, and cannot turn on their own video. To view other participants' video and turn on your own video at the same time, we recommend that you:

    • Use a Chrome, Firefox, Safari, or Edge browser.

    • Switch to the desktop app.

  • If Internet Explorer is set to Compatibility View for Webex sites, the Join using browser link is not displayed. We recommend that you turn off Compatibility View for webex.com URLs.

  • When attendees disconnect from the network, the audio connect status is incorrectly displayed.

  • If the meeting name exceeds the maximum allowed length, it is truncated.

  • When you remove the camera, the status of the send and stop video button is incorrect. It is reset to the correct status after you reopen the video dialog.

  • When switching to the desktop app from the Edge browser, it will not automatically disconnect from the web app. You will need to manually close the web app browser window, and manually reconnect to audio and video in the desktop app.

  • You can't switch seamlessly to the desktop app if you're using the web app in a private or incognito browser window. Trying to switch to the desktop app from a private or incognito browser window will result in a prompt to install the desktop app, even if you already have it installed. To avoid this, launch the desktop app manually.

  • Call using computer is not supported when the host account has Webex video disabled.

  • Call using computer is not supported in meetings using the “Use VoIP Only” conference type.

  • Call using computer is not supported on sites that use TSP Hybrid Audio.

  • The Cisco Webex web app does not support the Automatically connect to audio using computer setting in Audio Preferences.

  • The host cannot enable or disable Mute on Entry through the web app.

  • When a participant using the desktop app shares video using Share -> File, the video does not display in the web app. When a participant using the desktop app shares a media file, attendees cannot see it using the web app. These users are prompted to switch to the desktop app.

  • Sometimes, there may be an issue sending and receiving video when joining back-to-back meetings in the Firefox browser. If you encounter this, simply close the Firefox browser and rejoin.

Cisco Webex Events

  • Cisco Webex Events support is currently for attendees only. Hosts and panelists must use the desktop app.

  • The web app does not support entry and exit tones that are configured in an event.

  • When switching from the web app to the desktop app in an event, you must manually reconnect to audio in the Cisco Webex Events desktop app.

  • Audio broadcast is currently only available in Chrome, Firefox, and Safari.

  • The Mute or Unmute icon appears in the Participants list next to web app attendees connect to audio broadcast.

  • It will appear as if hosts are able to mute or unmute web app attendees who are connected to the audio broadcast, even those users who do not have the ability to speak.

  • When connected to audio broadcast in the web app, the “request to speak” feature will require you to switch to the desktop app.

  • Only Webex audio broadcast is supported. Events set to use audio broadcast by using the “Other teleconference service” audio type will require attendees to join through the desktop app.

  • The post-event survey web app does not pop up the Cisco Webex Events feedback form after an attendee leaves an event.

  • Like all clients, photo avatars are not currently supported in Cisco Webex Events. It will display a user’s initials.

Cisco Webex Training

  • Cisco Webex Training support is currently for attendees only. Hosts and panelists must use the desktop app.

    • If a host in the desktop app tries to pass the host role to an attendee in the web app, the host role is automatically passed back to the host in the desktop app.

    • There is a rare case where, if the host unexpectedly gets dropped from the Training session, it may look like the host role was automatically assigned to a user in the web app, though they, in fact, do not have host privileges. In this case, the host role may be reclaimed by a participant in the desktop app.

  • Web app users cannot view whiteboards or shared files in breakout Sessions.

  • Breakout sessions cannot be created from the web app.

  • You cannot switch to the desktop app while in a breakout session. Leave the breakout session first, in order to switch to the desktop app.

  • In Training sessions scheduled with the setting “This session will have over 500 attendees” enabled, attendees in the web app are able to see the participant list, unlike in the desktop app.

  • Custom “Session Options” set in the Training scheduler are ignored in the web app, as all panels are available by default.

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