Coming Soon! We're giving you a sneak peek of the new designs and features in Cisco Webex Teams. See the "Coming Soon" tab in What's New in Cisco Webex Teams for planned release dates.

With this integration hybrid enabled users can communicate with users in external domains, where these domains are Session Initiated Protocol (SIP) federated domains.

Prerequisites

You must ensure the following:

Things to Keep in Mind

  • You can only send plain text in spaces.

  • Only spaces with two people is supported.

  • When a Skype for Business user adds a Webex Teams user, the Skype for Business user won't see any status.

The following shows the status users see in Jabber and Skype for Business when there is a status change in Webex Teams.

Status change in Webex Teams

Status shown in Jabber

Status shown in Skype for Business

Active

Available (@Cisco Webex Teams)

Available - External Network

Active between 10 mins and 72 hours

Away (@ Cisco Webex Teams)

Away - External Network

Do not disturb

Do not disturb

Busy - External Network

Active more than 72 hours

Offline

Offline

The following shows the status users see in Webex Teams and Skype for Business when there is a status change in Jabber.

Status shown in Webex Teams

Status change in Jabber

Status shown in Skype for Business

No presence

Available (@Cisco Webex Teams)

Available - External Network

No status

Away (@ Cisco Webex Teams)

Away - External Network

No status

Do not disturb

Busy - External Network

No status

Offline

Offline

The following shows the status users see in Webex Teams and Jabber when there is a status change in Skype for Business.

Status shown in Webex Teams

Status shown in Jabber

Status change in Skype for Business

No status

Available (@Cisco Webex Teams)

Available - External Network

No status

Away (@ Cisco Webex Teams)

Away - External Network

No status

Do not disturb

Busy - External Network

No status

Offline

Offline

1

From the customer view in https://admin.webex.com, go to Services and on the Message card click Settings.

2

Under Instant Messaging, enable SIP Federation via on-prem (Jabber IM&P).

  • It can take a minimum of 1 hour before this change takes effect. However, you can restart your Message Connector service to ensure it takes immediate effect.

  • It can take up to 24 hours after the setting has taken effect before users see the option in Webex Teams.