This article focuses on site administrators, who manage enterprise accounts. If you have a personal account for Webex Meetings, see manage my account for more information.

New sites are enabled for the Webex Suite meeting platform. To learn more, visit Webex App | About the Webex Suite meeting platform.

General Limitations

  • Webex site management, such as adding, deleting, or editing, will be unavailable until the pending action for a Webex site is complete.

  • Pending actions typically take up to 24 hours to complete, but may take longer.

  • We recommend that you don't create more than 50 sites.

  • We recommend that you don't perform any user management-related tasks until the pending action for a Webex site is completed.

Add a Webex site in Control Hub

If you purchased Webex services from a partner, contact the partner if you want to manage the Webex site in Control Hub.

1

Sign in to Control Hub.

2

In the left navigation pane under Services, click Meeting.

3

Click Add Site.

4

Choose the subscription to add your new site to, and select Next.

5

Click Next.

6

Enter the site name, time zone, and choose where you want to manage your users.

To ensure that your site receives access to features before the normal deployment cycle, select the check box for Set up Webex site for early release. You can't change this setting later.

7

Select Add Site and then choose Next.

Choose the time zone where most of your users are.

8

Distribute licenses across sites, and then select Save.

Delete a Webex site in Control Hub

You can delete Webex sites managed in Control Hub. You must have at least one Webex site associated with your subscription.

Sites with only Basic Meetings can't be deleted. You can set up a license template if you want to manage access on who receives a Basic Meetings license.

When you delete a Webex site, make sure to take note that:

  • You lose all the recordings that are associated with that site. It's a good idea to download Webex recordings before deleting your site.

  • Scheduled meetings on that site won't work anymore. You need to educate your users to use a different or new Webex site for their meetings.

1

Sign in to Control Hub.

2

In the left navigation pane under Services, click Meeting.

3

Select the site that you want to delete, and then click Delete Site.

4

Click Delete.

This action CANNOT be undone.

5

Redistribute the licenses that are associated with the site you're deleting, and Click Delete.

Redistribute Webex licenses in Control Hub

You can use Control Hub to redistribute licenses to your other Webex sites. This process is beneficial if you must switch people in your organization to a different Webex site. This option is only available if you manage more than one Webex site on the same subscription in Control Hub.
1

Sign in to Control Hub.

2

In the left navigation pane under Services, click Meeting.

3

Select a site, and then click Redistribute under Licenses and Users.

4

Redistribute licenses, and select Save.

Determine your Webex site version in Control Hub

Different Webex site versions can have different features, so it's a good idea to know what version you have.

1

Sign in to Control Hub.

2

In the left navigation pane under Services, click Meeting.

3

Select your website, and click Configure Site.

4

Under Common Settings select Site Information.

5

The site's page and client versions appear under Site Information.

Webex site management in Control Hub

There are a few differences that you come across when managing a Webex site in Control Hub instead of Webex Site Administration. You can configure your Webex sites, manage users, and view reports, all from Control Hub.

Some Webex Site Aministration features and options that are not available when you use Control Hub to manage your Webex site are:

  • Security Options.

    • Specify lock out account after [n] failed attempts to log in.

    • Deactivate account after [n] days of inactivity.

    • Specify options to display when a user forgets their password.

    • Show security check in the signup form.

    • Manage password requirements.

    • Self registration.

Set default version for new Webex sites

Cisco Partners can set the default Webex version that installs on new sites. If default version installation is enabled, you cannot change the minimum site version on a per-customer basis. This setting doesn't affect customers whose sites were already provisioned before hand.
1

Sign in to Partner Hub.

2

In the left navigation pane under Settings, scroll to Webex.

3

Under Cisco Webex Teams Application Version, check Provision new Webex Sites with the latest client version, or uncheck that box and select a different Webex version from the drop-down list.