If you signed up for a free version of Webex or you're a Webex user in an enterprise, your password won't expire for five years. If you don't change your password by then, you won't be able to sign in until you change it.

If your company uses single sign-on, then you won't see the password field and you'll need to contact your system administrator to change your password. The password requirements will depend on how your company has set up passwords.


If you subscribe to Webex from your Service Provider, it is critical to your calling feature delivery that you follow your Service Provider’s instructions for password resets. Please contact your Service Provider’s customer support team to assist you with this activity.

1

Go to https://idbroker.webex.com/idb/profile#/ then enter your email address, choose Next, enter your password, and select Sign in.

2

Under Account Management, select Password, then enter your new password.

  • If you signed up for a free version of Webex, then your password must have the following:

    • At least 6 characters

    • At least 1 number (0-9)

    • At least 1 letter (a-z, A-Z)

  • If you're an enterprise user, then your password must have the following:

    • At least 8 characters

    • At least 1 number (0-9)

    • At least 1 lowercase letter a-z

    • At least 1 uppercase letter A-Z

    • At least 1 special character ~!@#$%^&*()-_=+[]{}|;:,.<>/?

3

Select Save. If you also have an account for Cisco Webex Meetings at meetings.webex.com using this email address, then changing your password changes it for both accounts.