Cisco Webex Teams only supports the most recent Cisco Headset firmware version. When you connect your headset, Webex Teams checks the firmware version and notifies you if there is a new firmware version to install. After the upgrade, Webex Teams notifies you that the upgrade is complete. If you experience any issues, make sure that you've upgraded your headset to the latest version before you contact support.

For the latest Cisco Headset 500 Series release information, see Cisco Headset 500 Series Release Notes.

For the latest Cisco Headset 700 Series release information, see Cisco Headset 700 Series Release Notes.

1

Open Webex Teams.

2

Connect your Cisco Headset 500 Series or Cisco Headset 730 to your computer with the included USB cable.

3

Click Upgrade.

Headset upgrade notification