October 12, 2022

Version 1-1-0001-9

Cisco Headset 320 Series

The Cisco Headset 320 Series is a set of headsets designed for seamless integration with other Cisco soft clients and devices. The Cisco Headset 321 features a single earpiece for extended use and comfort, while the Cisco Headset 322 features a full stereo experience for busy workplaces. Both headsets offer easy plug-and-play integration with the Webex App, Cisco IP Phones, Cisco Jabber, and Webex Desk Devices.

The Cisco Headset 320 Series is also the first Cisco headset to feature the Webex button. Use the Webex button to bring the app window to the top of your desktop screen or join upcoming meetings.

The 320 Series controller LED notifies you whenever you have a Webex Meeting or call you can join. Simply press the Webex button to enter an upcoming Webex Meeting.

You can download new Cisco Headset 320 Series firmware in the following places:

Table 1. Cisco Headset 320 Firmware Availability

Source

About

Connection

More Information

Cisco Accessory Hub

The Cisco Headsets web tool enables you to download the latest Cisco Headset 320 Series firmware through the USB cable. You can also upload older firmware versions to your headset from your desktop. You can find older headset firmware versions on the Cisco Software Download page.


 

Headset firmware zip files 3.0.0001.1 and later include firmware for the Cisco Headset 320 Series. Review the zip file readme to see which headset models are included.

USB cable

Upgrade Your Headset with Cisco Accessory Hub

Webex App

You can download the latest headset firmware through the USB cable. Webex desktop app prompts you to update your headset whenever there is a new firmware version available.

USB cable

Upgrade Your Cisco Headset to the Latest Release on Webex

Cisco IP Phone 8800 Series

You can download the latest headset firmware with the Cisco IP Phone 8800 Series through the USB cable. Your phone prompts you to upgrade whenever new firmware is available.


 

Your phone must have firmware release 14.1(1) or later and connect to Cisco Unified Communications Manager version 11.5(1)SU7 or later, or 12.5(1)SU1 or later.

USB cable

Cisco IP Phone 8800 Series User Guide