This template demonstrates the data flow between Google DialogFlow ES and Webex Contact Center, focusing on how to pass data to and from both platforms during an interaction.
Webex Contact Center telephony integration with Microsoft Teams enables routing of skill-based calls to agents, and support Microsoft and third-party PSTN services. This integration allows Webex Contact Center agents to manage calls directly within Teams.
We want to make sure that you know about the major updates made available in Webex Contact Center for administrators—updates to the interface, new functionality, and ways to manage your contact center.
We want to make sure that you know about the major updates made available in Webex Contact Center for agents—updates to the interface, new functionality, and ways to communicate with your customers.
Use this article to set up voice channel capabilities for Webex Contact Center.
When you integrate Webex Contact Center with the Freshdesk CRM console, you can launch Desktop from within Freshdesk.
When you integrate Webex Contact Center with the Salesforce CRM console, you can launch Desktop from within Salesforce.
When you integrate Webex Contact Center with the Zendesk CRM console, you can launch Desktop from within Zendesk.
When you integrate Webex Contact Center with the ServiceNow CRM console, you can launch Webex Contact Center Desktop from within ServiceNow.
Agents can connect directly to subject matter experts in real-time. Setting up Microsoft Teams connector allows agents to quickly identify the right subject matter expert, understand their availability, and contact them to seek help during a customer interaction.