View headset inventory in Control Hub

Use headset inventory information to efficiently deploy headsets to your users. You can view and sort through individual headsets connected to the Webex App, Webex Meetings, and the Cisco Accessory Hub desktop app. Each headset page displays headset model serial number, firmware version, connection status, and how long the headset has been connected.

You can sort your deployed headsets by model, status, or user. When you select a headset in Control Hub, you can view the device details. The following table shows the displayed information.

Table 1. Headset Page Contents in Control Hub

Field

Description

Connected To

The last device or soft client connected to the headset.

Belongs To

Workspace user assigned to the device.

Tags

List of tags applied to the device. By adding a tag note, you can search for devices with common tags.

Serial Number

Headset serial number.

Software

Current headset firmware version.

Connection Type

Type of headset connection.

Connection History

List of recent headset connection events.

Configurations

View the device configurations settings such as Audible settings, Audio settings, and which Firmware upgrade channel the device is set to.

For Cisco Headset 560 Series, you can change the following settings:

  • Audio: Bandwidth and Conference

  • Base: Radio Range

For more information, see Customize Cisco Headsets features in Control Hub.

1

From the customer view in https://admin.webex.com/, go to Devices.

2

Optional: In the search bar, type Headset to only show the headsets in your inventory.

3

Select a headset from the inventory. You need the administrator's permission to manage devices in Control Hub.

Generate a headset inventory report in Control Hub

You can generate a customized report of headsets in your inventory as a CSV file.
1

From the customer view in https://admin.webex.com/, go to Devices.

2

Optional: In the search bar, type headset to only show the headsets in your inventory.

3

Select the headsets you want to include in your inventory report.

4

Click Export as CSV.

5

Select the device attributes you want to include in your inventory report.

6

Click Export.

Delete a headset from Control Hub

You can delete an individual headset from Control Hub if, for example, a user leaves your company and the headset is no longer in use.
1

From the customer view in https://admin.webex.com, go to Devices.

2

Click on the headset you want to remove from the inventory.

3

Click Delete and confirm the action in the popup window.

Delete a group of headsets from Control Hub

If a group of headsets aren't needed, then you can delete them from Control Hub.
1

From the customer view in https://admin.webex.com, go to Devices and select the headsets you want to delete.

2

Click Delete Devices and confirm the action in the popup window.