For more info on the current lockdown releases, see the Lockdown Releases Overview for Cisco Webex Meetings.

See the Feature Summary for the Cisco Webex Meetings Suite (WBS40) for a list of new features by release number.

See the Feature Summary for the Cisco Webex Meetings Suite (WBS39) for a list of features by release number.

See the Open and Resolved Bugs for the Latest Webex Meetings Releases for a list of the open and resolved bugs in the latest releases.

WBS40.1

Announcements

The WBS40.1 update has important announcements, which can be reviewed in the Announcements for the Cisco Webex Meetings Suite.

Cisco Webex Meetings Desktop App Enhancements

Reduced Muffled Audio Under Noisy Meeting Settings

Audio from an active speaker who has background noise is now less muffled to other meeting participants. We've improved our noise detection and suppression algorithms to ensure that the active speaker's voice isn't negatively impacted when there's background noise.


These improvements are evident when the active speaker is using the desktop app.

This feature is an extension of the improvements we made in prior updates where background noise was detected and better handled by video devices.

Recording Disclaimers Presented to Everyone Accessing a Recording

When recording disclaimers are enabled on a Webex site, all users are presented with a recording disclaimer. Everyone, including the owner, must accept the disclaimer in order to access the meeting or event recording in MP4 and ARF formats.


This feature is only available if a site administrator enables disclaimers for recordings and uploads a disclaimer in Webex Site Administration.

As of the WBS39.11 update, the disclaimer was presented to owners of event recordings. Now, this disclaimer appears for both meetings and events.


If a user doesn't accept the disclaimer, they can't access the recording.

This feature was previously announced for meeting recordings with the WBS39.11 update but is going to be included in WBS40.1.

Dual-Tone Multi-Frequency (DTMF) Support in Personal Room Meetings

We now support the full suite of DTMF controls in Webex Personal Room meetings.

For meeting hosts, the following commands are available:

  • *0 for Tech Support (if CCA-SP is enabled)

  • *5 to lock or unlock a meeting

  • *6 to mute or unmute yourself

  • ## to mute everyone

  • 99 to unmute everyone

  • *# to play a participant count

For all meeting attendees, the following commands are available:

  • *0 for Tech Support (if CCA-SP is enabled)

  • *6 to mute or unmute yourself

  • *# to play a participant count


DTMF controls are for telephony audio participants only. Computer participants can't access this feature.

Cisco Webex Page Enhancements

Webex Meetings Help Widget in Modern View

There's now a new Webex Meetings Help widget on Webex site pages in Modern View! This feature allows users to perform custom searches, provides contextual articles from Cisco Webex Help Center, and displays new coach marks and tips for users.

The widget also allows users to perform custom searches for in-app help on Modern View pages.


This feature was previously announced for Webex sites with the WBS39.11 update but is going to be included in a later update.

Modern View Join Flow Improvements for Hosts

Hosts who aren't signed into their site or desktop app can start their meeting before the meeting start time through the email invitation cross-launch. In this scenario, the desktop app opens and hosts are prompted to sign in. If an attendee attempts this flow, they receive a warning message indicating that the meeting hasn't started yet.


Previously, it was announced that hosts could join meetings from the Meeting Details page. This has been changed to go through an email cross-launch instead.

Previously, hosts had to sign in to their Webex site or desktop app to connect to a meeting before its scheduled start time. Now, this new join flow is clearer, and meetings can be started right away.

Desktop App Installation Flow Improvement from Google Chrome and Mozilla Firefox

For first-time visitors using Google Chrome or Mozilla Firefox on Windows, browsers automatically download the desktop app.

After this download, when the user visits the Webex site again on the same browser, they're allowed to join meetings through the web app or manually download the desktop app again. Through this feature, browsers don't automatically download the Webex Meetings desktop app upon every visit or block certain users from joining their meeting.

This improvement matches the existing behavior for Mac desktops.

Show the Full Webex URL in the Location Field on Email Invitations

Previously, the Location field would only display a generic Webex site URL. We updated this URL to be the full Webex Meetings join URL, for easier cross-launching into a Webex meeting.

Updated Differentiated Services Code Point (DSCP) Markings for Web Traffic

We're updating our DSCP markings on packets sent from the Cisco Webex cloud to meeting apps, to align desktop and web apps for TCP- and UDP-based media traffic. This way, users have a clear distinction between audio and video traffic from the desktop and web apps for network bandwidth prioritization.

The following is a summary of the current markings and changes:

  • Desktop app (Windows and Mac)

    • UDP Audio: EF (previously AF-41)

    • UDP Video: AF-41

    • TCP Audio: EF

    • TCP Video: AF-41

  • Web app

    • UDP Audio: EF (previously none)

    • UDP Video: AF-41 (previously none)

    • TCP Audio: EF (previously none)

    • TCP Video: AF-41 (previously none)

Cisco Webex Meetings Virtual Desktop Infrastructure (VDI)

VDI Improvements

Webex Meetings now provides an enhanced experience on VDI environments. When your users attend a meeting on a VDI environment, Webex Meetings software routes all audio and video streams directly between thin client and Webex Meetings cloud without going through the hosted desktop.

Cisco Webex Meetings WBS40.1 for iOS and Android

See the Cisco Webex Meetings Mobile App Resources for more info on the Webex Meetings mobile app.

Custom Disclaimer Support

Meeting attendees can now view customized disclaimers before joining the meeting. These disclaimers are set by site administrators of the meeting's Webex site. Mobile users can expect to be exposed to the same compliance disclaimers that desktop users see.

Simple Mode is now Audio-Only Mode

Simple mode is being renamed to Audio-only mode, with an updated icon to better identify the benefits of this feature. New mobile users can now more easily discover this feature while in a meeting.

"Audio Device" Wording Improvement

We renamed the option to switch between Bluetooth devices, phone, and device speakers from Audio device to Switch Speaker/Mic. This way, users can easily tell how to switch their audio output during meetings.

Video Callback Wording Improvement

The function to manually enter a video address has been renamed to Enter a Video Address to make the feature easier to find.

Cisco Webex Meetings WBS40.1 for Android

See the Cisco Webex Meetings Mobile App Resources for more info on the Webex Meetings mobile app.

Support for Editing Recording Titles

Like for meeting hosts on iOS, meeting hosts on Android can now edit their recording titles and share changes with the attendees from that meeting.

Cisco Webex Meetings for Microsoft Teams


Webex Meetings integrations with Microsoft Teams aren't available for FedRAMP-authorized Webex offerings.

Attendee Invite Look Ahead for Enterprise Users

Webex Meetings hosts in Microsoft Teams now have a look ahead capability when adding attendees to their meeting invitations. The look ahead feature searches through all users in the organization, and when hosts type the first three letters of an attendee's name, that person's email appears to make the experience easier. If more than one attendee has the same three initials, then a list appears for the host to select the appropriate person.

This feature makes scheduling Webex meetings from Microsoft Teams even easier, further supporting a similar integration of Webex Meetings and Microsoft Teams.

Cisco Webex Meetings for Blackboard Learn


Webex Meetings integrations with Blackboard Learn aren't available for FedRAMP-authorized Webex offerings.

Webex Education Connector for Blackboard Learn

Webex Education Connector now includes Blackboard Learn as a supported Learning Management System. With this support, instructors can now:

  • Schedule meetings

  • Start and join meetings

  • View recordings for past meetings

  • Schedule office hours

  • Create teams and spaces

  • Collaborate (through messaging, calling, and file sharing) with students

Instructors and students can leverage Webex capabilities to collaborate with Blackboard Learn. With this feature, there's no need for them to go to a Webex site or download Webex Meetings.

Cisco Webex Meetings for Google

Improvements for the Cisco Webex Meetings Add-On for G Suite

A new version of the Webex Meetings add-on for G Suite will be available soon, and will work across Google Calendar and Gmail. The add-on will allow users to change more Webex meeting settings, such as the alternate host, audio type, and join before host time.

WBS39.11

Announcements

The WBS39.11 has important announcements, which can be reviewed in the Announcements for the Cisco Webex Meetings Suite.

Cisco Webex Meetings Desktop App Enhancements

Multiple Participants can Connect to the Same Video Device

If multiple people are in the same conference room, the desktop app now allows everyone to pair to the same Cisco cloud device and join the same Webex meeting. The first user who joins the meeting can control if the device is muted or unmuted in the audio and video connection dialog. Attendees who join that device afterwards aren’t automatically connected to audio, as the device is already connected to audio.

Easily see who's connected to which devices in the Participants panel. Users connected to the same device are also grouped under the device’s name, and each of them can disconnect from the device and connect to another one. The last person to disconnect from the device will remove it from the meeting.

We've also added a Search bar at the top of the Participants panel to quickly find a specific user.

Connect to Meetings Without Pressing 1

The option to connect to meetings without pressing 1 on your phone or video device when using Call Me or a Video System is now accessible in the preview window. This option can be seen in the Audio Connection and Connect to a device in-meeting menus.

Better use of Available Bandwidth for Smoother Video

Webex Meetings can now better utilize available bandwidth for transmitting video due to improvements we’ve made in the media engine.

In previous versions, network impairments in meetings would send extra video frames, including redundant frames for other resolutions, to participants and take away bandwidth from the video stream. With these frames now removed, users are going to experience higher video resolutions and frame rates when there’s less network resources. Users are also going see smoother video with less grainy images during meetings under bad network conditions.


We previously announced that improved bandwidth support would come with the WBS39.11 update. This feature has been delayed, and will come with a future update.

Reduce Freezing During High Frame Rate Sharing

Users with low to medium levels of packet loss will be less likely to see frozen video when presenters share high frame rate content. We've improved our media engine so that Webex Meetings can request recovery frames faster and more frequently when it detects quality issues.

Cisco Webex Page Enhancements

Desktop App Manual Download Access

Site administrators can now access both the Windows and Mac desktop app download links directly from the Downloads page of their Webex sites. Users who aren't site administrators only see the download for their OS on the Downloads page.

Cisco Webex Support

Support for High-Resolution Displays

Webex Support can now be used on high-resolution (above 1920x1080) displays!

Cisco Webex Meetings Web App 39.11

Participants Panel Enhancements

The Participants panel has been optimized so users can easily see who’s connected to which devices during a meeting. Users connected to the same device show grouped under the device’s name.

We've also added a Search bar at the top of the Participants panel to quickly find a specific user.

Web App In-Meeting Experience Changes when Joining Training Sessions

We’ve made some small adjustments to the web app in-meeting experience when joining a Webex training session. Now, the experience is like joining a meeting or event with the web app.

Cisco Webex Site Administration

Enable Short Video Addresses

Site administrators can now enable short video address formats in all their site’s applications and meeting invitations. The new video address formats are:

  • meeting_number@webex.com

  • personal_room_id.site_name@webex.com

Short video addresses are disabled by default. This setting is to give administrators time to update their Expressway configurations for the new @webex.com domain rules as outlined in the updated enterprise deployment guide. We recommend that you review your Expressway configurations to ensure that video addresses with the @webex.com domain can reach Webex using the DNS zones.

Video Mesh customers should note that calls using short video addresses don’t go through Video Mesh Nodes and connect to the cloud directly. If you’ve developed Video Mesh Nodes in your environment, we recommend that you keep this feature disabled to prevent unexpected direct connections to the cloud.

In addition, if your users are invited to another customer’s meeting and they have short video addresses enabled, those calls bypass Video Mesh Nodes and connect to the cloud directly. We plan to support Video Mesh nodes in a later update.


Enabling short video addresses isn’t available for FedRAMP-authorized Webex offerings.

This feature was previously announced with the WBS39.10 update but has been delayed and will come with the WBS39.11 update instead.

Enable Recording Disclaimers for Everyone Accessing a Recording

Site administrators can enable recording disclaimers to be displayed when someone views or downloads a recording. All users, including hosts, are presented with this disclaimer. Previously, hosts weren't presented with the disclaimer.

To access the meeting recording, users are required accept the terms of the disclaimer.


We previously announced that recording disclaimer support would come with the WBS39.11 update. This feature has been delayed, and will come with a future update.

Multi-Point Video Session Type Removed

In Site Administration, we're removing the unused multi-point video session type option from the custom session type window.

This option is no longer being used by Webex Meetings.

Cisco Webex Meetings WBS39.11 for Android

See the Cisco Webex Meetings Mobile App Resources for more info on the Webex Meetings mobile app.

Samsung Bixby Voice Command Support

Mobile users can now leverage Bixby voice commands to join scheduled Webex meetings and Personal Room meetings on Samsung smartphones and tablets.


We previously announced that Bixby support would come with the WBS39.11 update. This feature has been delayed, and will come with a future update.

Audio Switch Improvements

Users who are connected to a Bluetooth or wired headset can now easily switch to their device’s speaker or other audio options.

File Type Sharing Improvements

Users can now share Microsoft PowerPoint files during a meeting from their Microsoft OneDrive accounts.

Users can also share image files, and the following file types from Google Drive accounts:

  • .doc

  • .docx

  • .xls

  • .xlsx


We previously announced that file sharing improvements would come with the WBS39.11 update. This feature has been delayed, and will come with a future update.

Cisco Webex Meetings API

Introduction of the REST API

We’re modernizing or Webex Meetings API offering by introducing a brand-new set of RESTful APIs for our most common pre-meeting and recording functions. With this offering, customers and partners can develop Webex capabilities onto their own tools and platforms to perform important tasks such as:

  • Scheduling, listing, updating, and deleting meetings

  • Retrieving and deleting recordings


The REST API integrations can only be developed and deployed to Webex sites at this time. The ability to add and permit integrations from third-party developers is going to be made available in a future update.

All existing API integrations implemented through alternative protocols such as XMLAPI or URLAPI aren’t going away. There are no plans to deprecate our existing APIs, although we do encourage developers to try out our newest APIs, as many future features are going to be introduced in this space.

See Cisco Webex for Developers for more info on our new APIs.

To enable your Webex Meetings API content to be viewable at Cisco Webex for Developers, reach out to devsupport@webex.com.

Third-party integration whitelist and blacklist support are available for customers who don’t want their organization to be exposed to third-party integrations. For more info, sign in to Cisco Webex for Developers and see the guides in the navigation menu.

Cisco Webex Meetings for Slack


Webex Meetings integrations with Slack aren't available for FedRAMP-authorized Webex offerings.

In-Meeting Notifications for Scheduled Personal Room Meetings

Slack users now receive real-time Webex meeting statuses for ongoing meetings in a Slack channel. The notification shows the number of in-meeting participants. Previously, this status notification only supported regularly scheduled Webex meetings. Now, we’re supporting Personal Room meetings too!

The real-time notification includes the following:

  • Current meeting participants

  • If a meeting started or is about to start

  • If a meeting ended

Slack users can also join a meeting from the notification.

With this feature, Slack users can see Webex meeting statuses and easily join when they want, for a seamless experience between Slack and Webex Meetings!

Known Issue with the Webex Meetings for Slack Integration

Webex meeting reminders have a Start button for hosts and a Join button for attendees. However, there is a limitation within Slack for these Webex Meetings reminders. The following changes are going to be made until that end state is possible:

  • When meeting hosts schedule a Personal Room meeting, they don't see a Join button in their notification message. They only see a reminder of their upcoming meeting.

  • When a meeting is about to start, hosts and invitees get a reminder of that meeting and a message to let them know they can list their meetings to easily connect.

Cisco Webex Meetings for Microsoft


Webex Meetings integrations with Microsoft aren't available for FedRAMP-authorized Webex offerings.

Third-Party Connectors can Cancel and Edit Webex Meetings

Microsoft Flow users can now define custom connectors for Webex Meetings. When in a third-party app, if a user edits or cancels a Webex meeting, the meeting is updated in Webex Meetings too.

Output parameters to third-party apps include:

  • Meeting duration

  • Meeting start time

  • Meeting end time

  • Host key

  • Meeting link

  • Meeting topic

  • Meeting password

With this feature, users can create custom automated workflows that require inputs to Webex Meetings from third-party apps and provide outputs to other third-party apps.

In-Meeting Notifications in Microsoft Teams

Webex meeting hosts and attendees can now see a real-time status in their Webex Channel and Webex Personal tabs.

The status appears when a meeting starts, and shows the:

  • Meeting time elapsed

  • Number of attendees- users can hover over this number to see the names of the attendees

  • Join button

With this feature, users can get a glimpse of their upcoming meetings and easily join them for seamless integration between Microsoft Teams and Webex Meetings!

Personal Tab and Channel Tab Recordings List in Microsoft Teams

Webex meeting hosts in Microsoft Teams can see a list of their recordings from all the Webex sites that they’re a part of in the Personal and Channel tabs. They can select a recording and play it back directly from the list. The last ten recordings are displayed in the recording list.

For each recording, users can download the recording and see the:

  • Time created

  • Duration

  • Size

  • Format

Recording Notifications in Channels and Direct Messages

Webex meeting users in Microsoft Teams now receive a notification about Webex and Personal Room recordings that were scheduled in the Channel tab. If a host scheduled a Webex or Personal Room recording in their Personal tab, only they receive the notification.

The status card shoes the meeting title, date, and a Play Recording button.

With this feature, users are now alerted when their recordings are ready, and can easily play them when they want!

Internal Flag to Enable Silently Downloading Webex Meetings

Microsoft Teams users who are connecting to a Webex meeting from Microsoft Teams for the first time are now prompted to download the Webex Meetings app. If they already have the app installed, they aren’t prompted.

Users are also prompted if they don’t have the app installed and:

  • Click the join link from their notifications

  • Join or start a Personal Room or Webex meeting

  • One-click join a meeting

The prompt asks if a user would like to download the Webex Meetings app.


Downloading and installing the Webex Meetings app is required to connect to meetings. If a user clicks Cancel, they can't connect.

WBS39.10

For more info on the bugs that were resolved in this update, see the Open and Resolved Bugs for Latest Releases.

Cisco Webex Meetings Desktop Application Enhancements

Enterprise Live Streaming from Webex Meetings (Beta)


Users with desktop apps older than WBS39.10 see the older product name for IBM live streaming. It was previously referred to as IBM Cloud Video.

More businesses are leveraging the power of video to engage with large audiences, like in corporate townhalls, executive webcasts, and trainings. Webex Meetings now allows users to stream the meetings to Enterprise Video Platforms from Cisco partners VBrick and IBM.

With native VBrick Rev and IBM Video Streaming integrations, users can easily deliver live video and content to thousands of viewers from their meeting.


Administrators must enable streaming to IBM Video Streaming or VBrick Rev from Webex Site Administration or Webex Control Hub, and users must have valid accounts for IBM Video Streaming or VBrick to start streaming.

Site administrators can expect to see the new live streaming options in Webex Site Administration and Webex Control Hub on the following dates:

  • IBM Video Streaming- November 15, 2019

  • VBrick Rev - December 14, 2019

Enterprise live streaming isn't available for FedRAMP-authorized Webex offerings.

Enable a Mirror Effect in Self-View

Users can toggle the mirror effect from their preview window and self-view while in a meeting. See how you appear to other participants in the meeting, and gesture to things in your self-view without worrying about which direction to reach in. This way, sending video is a more natural and intuitive experience!


The mirror effect isn't available for FedRAMage-authorized Webex offerings.

Visual Enhancements to the Preview Window

We’ve made some small visual enhancements to the preview window to make it more obvious that you’re previewing your video before joining the meeting.


These changes to the preview window aren’t available for FedRAMP-authorized Webex offerings.

Recover Video Quality Faster After Network Issues

We've improved our algorithms for detecting and adapting to changing network conditions. Webex Meetings can now better recover from bandwidth congestion and packet loss conditions.

With these enhancements, users can expect to see that their video recovers to a higher resolution faster after congestion or packet loss. In previous updates, it would take a few minutes for video resolutions to improve. Now, this recovery is achieved in seconds!

Improved Audio Quality in Meetings with Video Systems and App Users

We've improved how Webex Meetings handles background noise when there are different devices and apps in the same meeting:

  • Reduce background noise from video systems- the Webex Meetings app can better detect background noise in the room, such as doors opening or chairs squeaking. This noise is reduced better than before, resulting in improved audio clarity during meetings.

  • Reduce voice suppression when there's noise coming from video systems- noise from video systems caused noise reduction and lowered speech volumes. We can now deliver better speech volume due to reduced voice suppression!

Separation of Productivity Tools and the Desktop App for Better Management

Cisco Webex Productivity Tools provides integrations with Microsoft Outlook, IBM Lotus Notes, and other applications. The Webex Meetings desktop app allows users to start and join the meetings quickly and easily.

With the availability of the Webex Meetings desktop app pre-meeting experience in the WBS39.1 update, we packaged Productivity Tools and the desktop app together so users could get integrations and the pre-meeting experience in a single install. This lets users schedule the meeting with the desktop app.

Beginning WBS39.10 we’re separating the install packages for the Productivity Tools and desktop app. There are two key reasons for this change:

  • Productivity Tools installation requires administrator rights on the desktop, while the desktop app doesn’t require administrator rights, and users can get it automatically when joining or starting a meeting. Separation of the install packages facilitates the automatic updates of the desktop app and keeps all users up to date, even if they don’t have administrator rights.

  • As customers move to Microsoft Office 365, and use the Office 365 add-in published in Microsoft AppSource, the Productivity Tools must be uninstalled without affecting the desktop app. A separate package for Productivity Tools allows this change.

What does this mean for your users?

There is no impact on your users if you don’t mass deploy the desktop app. With WBS39.10, your users will continue to automatically receive the desktop app and the Productivity Tools.

If you do mass deploy the desktop app, please note the following changes:

  • IT Administrators Must Mass Deploy both the Desktop App and the Productivity Tools to Retain Microsoft Office Integrations - Starting with the WBS39.10 update, IT administrators must deploy both the desktop app and the Productivity Tools to retain Microsoft Office integrations. Mass deployment of just the desktop app removes the previous version of Productivity Tools, and a newer version of Productivity Tools must be deployed to retain the Microsoft Office integration.

  • Separated Productivity Tools and desktop app packages are available on the Download page - users and administrators can see a new package available for the Productivity Tools and desktop app on the Downloads page of your Webex site. Any user requiring the Microsoft Office integrations must install the Productivity Tools package. The desktop app is automatically delivered when users start or join a meeting.

  • Renamed the “Automatically Update Desktop App when new versions are available” Setting to “Automatically Upgrade Webex Productivity Tools when new versions are available” - Webex Site Administration setting is renamed to Automatically Upgrade Webex Productivity Tools and only controls the automatic delivery of the Productivity Tools. When this setting is enabled, users receive a notification in apps that use Productivity Tools that an update is available. Users automatically receive the Productivity Tools update when they restart integrated apps. Disabling this setting disables notifications for the Productivity Tools update, and IT administrators must deploy the supported version of Productivity Tools on a regular basis.

For more info on downloading and installing the Webex Meetings desktop app and Productivity Tools, see:

Upload Events Problem Reports to the Cloud

Mac users can easily upload problem reports to the Cisco Webex cloud during or after an event. This feature is available for Webex Meetings.


Uploading problem reports isn't available in FedRAMP-authorized Webex offerings.

Cisco Webex Page Enhancements

The "Share Recordings" Email has a Fresh, New Look!

When hosts share a Webex recording with users, they receive an updated and simplified Recording is Available for Viewing email. Viewers can go to the video playback to watch and download the video if allowed on the site.

Recording-Related Options Moved to a New "Recording" Tab

You can now easily confirm or change your recording preferences in Modern View!

A Recording tab was added to the Preferences page in Modern View. Here you can enable transcripts and confirm or choose a new recording layout for your video-centric recordings.


Transcripts and video-centric recordings must be enabled for your site for you to enable or disable these features.

The Recording tab and related options aren't available for FedRAMP-authorized Webex offerings.

"My Files" Renamed to "My Recordings" in Classic View

Under My Webex, the My Files page was renamed to My Recordings for clarity. The My Webex Files page was also renamed to My Recordings.

Updates to the "Trouble Accessing Your Account" Links

In Classic View, users can go to Support > Help > Trouble Accessing Your Account to access links that help recover their account's username and password. These links have been updates so that users can quickly retrieve their account information and connect to meetings.

Audio and Video Session Type Settings for Personal Room Meetings

Modern View users can now apply their audio and video preferences to Personal Room meetings. With this update, Personal Room meetings use the same settings as scheduled Webex meetings:

  • If a user has set their Modern View preferences, Personal Room meetings use those settings.

  • If a user has never set their preferences, Webex Meetings retrieves the settings from a user-defined standard meeting template.

  • If there's no site-level standard meeting template, Webex Meetings retrieves the settings from the system-level default template and settings.

The following settings are applicable to Personal Room meetings:

  • Scheduling

    • Meeting type

  • Audio and Video

    • Audio connection type

    • Display toll-free number

    • Display global call-in number to attendees

    • Enable teleconference CLI authentication when participants call in

    • Integrated VoIP

    • Attendees call in

    • Attendees receive call back (call-in is also available)

    • Allow access to teleconference via global numbers

    • Entry and exit tone

Microsoft Office 365 Calendar Synchronization

Modern View users can configure their meeting list to call the Office 365 API to add Office 365 Webex meetings into their browser meeting list. Any duplicates that Webex Meetings finds are merged.

Site administrators can also enable and disable this feature at an individual and organizational level. By default, synchronizing with the Office 365 calendar is disabled.


If individual and organization-level authorizations don't exist for a Webex site, browser pages don't list Office 365 calendar entries.

Meetings Registration Support in Modern View

Modern View hosts can add registration requirements to the meetings that they schedule, like in Classic View.


The registration experience that invitees use matches the current experience from Classic View.

Modern View Access to Attendee and Meeting Privileges

Users who schedule their meetings in Modern View can now access attendee and meeting privileges while scheduling, like in Classic View.

Attendee privileges include:

  • Saving meeting files

  • Printing meeting files

  • Annotating shared content

  • Viewing the participants list

  • Viewing video thumbnails of other participants

  • Controlling the app with a web browser or remote desktop

  • Viewing meeting documents

  • Viewing meeting pages

  • Privately contacting the operator

  • Chatting with the host, presenter, and other participants

Meeting privileges include:

  • Chatting with other meeting participants

  • Enabling sending video during the meeting

  • Notes during meetings

  • Closed captioning during meetings

  • File transfers during meetings

  • Sharing rich media content

"Join Before Host" and "Account Required" Options Moved to the Main Scheduler

The Join Before Host and Account Required options in the Modern View Preferences page have been moved to the main scheduler options. Hosts can now enable and disable these options while scheduling meetings.

Retirement of Post-Meeting Landing Page lp.webex.com

Enterprise customers are no longer going to see the promotional marketing page after starting a meeting. Instead, they're taken to either:

  • The Meeting Details Page, if they're using the new and simplified join flow

  • A generic Thank You for Using Webex page if they aren't using the new and simplified join flow

Hosts who previously configured a custom URL for the post-meeting experience are still going to be navigated to that custom URL after the meeting ends.

Google and Microsoft Office 365 Download Links

On the Downloads page, users can access the stores for the Google and Office 365 plugin installations. If a site administrator previously configured a custom URL for the Downloads page, users are still taken to that custom URL, without seeing this page.


It was previously announced that site administrators could disable Google and Office 365 downloads so that this content doesn't appear on the Downloads page. This is not actually the case, as the options can't be disabled.

Meeting Number Join Improvement for Guests

When guests enter the meeting number in the guest page through the Enter Meeting Information field, Webex Meetings takes them to the Meeting Details Page. Here, they can easily view the details and choose whether to join through the desktop app or web app. This new flow replaces the old one of immediately taking users directly to the meeting.

Webex Support for the Google .new Domain

With the WBS39.9.2 update, users could use the .new domain as a shortcut to start Personal Room meetings! Just type webex.new, letsmeet.new, or mymeet.new on your browser to start your Personal Room.


Users must be signed in to the desktop app to experience the full convenience of this new feature.

Support for the .new domain isn't available for FedRAMP-authorized Webex offerings.

Cisco Webex Site Administration

Mandatory Password Enforcement

The most effective step to strengthen the security of your meetings is to create a strong password. Passwords protect against unauthorized attendance, so only users with access to the password can join the meeting.

Starting from Jan. 10, 2020, all latest Webex sites are going to be configured to automatically add passwords for any new meetings, events, or training sessions. Lockdown sites aren't affected.

Password enforcement doesn’t affect the meeting join experience of attendees. Participants can easily join a meeting by clicking on the URL in the meeting invitation through email or through the Webex Meetings mobile app, without requiring passwords. Users who enter the meeting number on the web page to join a meeting are required to enter passwords.


Password enforcement is only available for meetings scheduled after Jan. 10, 2020.

Cisco won’t enforce password requirements for attendees dialing in to the meeting through a phone or video device. We highly recommend that administrators configure their sites to require passwords for attendees joining through phones or video devices as well.

To support this change, with the WBS39.10 update, site administrators can’t disable passwords for meetings, events and training sessions if their site has enabled passwords for them.

Enable Short Video Addresses

Site administrators can now enable short video address formats in all their site's applications and meeting invitations. The new video address formats are:

  • meeting_number@webex.com

  • personal_room_id.site_name@webex.com

Short video addresses are disabled by default. This setting is to give administrators time to update their Expressway configurations for the new @webex.com domain rules as outlined in the updated enterprise deployment guide. We recommend that you review your Expressway configurations to ensure that video addresses with the @webex.com domain can reach Webex using the DNS zones.

Video Mesh customers should note that calls using short video addresses don’t go through Video Mesh Nodes and connect to the cloud directly. If you’ve developed Video Mesh Nodes in your environment, we recommend that you keep this feature disabled to prevent unexpected direct connections to the cloud.

In addition, if your users are invited to another customer’s meeting and they have short video addresses enabled, those calls bypass Video Mesh Nodes and connect to the cloud directly. We plan to support Video Mesh nodes in a later update.


Enabling short video addresses isn't available for FedRAMP-authorized Webex offerings.

It was previously announced that this feature would be available starting in the WBS39.10 update. However, it will be delayed and become available in the WBS39.11 update.

Changes to Integration Settings

With the WBS39.10 update, integration settings for apps such as Microsoft Office and IBM Lotus Notes are going to be changed:

  • Manually installing the Webex Meetings desktop app installs all integrations for integrated apps that are currently on the device.

  • IT administrators can control integration features through parameters listed in the mass deployment guide.

  • For Microsoft Outlook, users can enable or disable the integration by going to File > Manage COM Add-Ins.

Use Retention Policies to Manage Meeting Recordings

Users on Webex sites that are linked or managed with Webex Control Hub can apply retention policies defined in Control Hub to their meeting recordings. Previously, only Webex sites managed in Webex Site Administration could use the Support Recording Auto-Deletion Policy feature. This way, site administrators can configure the number of recording retention days before a recording is permanently deleted from a site.


It was previously announced that this feature would be available starting in the WBS39.10 update. However, it will be delayed and become available in a future update.

Manage "Join with Video Systems" in User Privileges


This feature was previously announced for the WBS39.10 update, but is being delayed for a future update.

Joining meetings using video systems has been a core part of Webex Meetings for a long time. With these updates in Control Hub, it's easier to manage these capabilities for your users:

  • Manage users' abilities to join through video systems is now done through the User Privileges section instead of the Services Enabled window.

  • Webex Collaboration Meeting Rooms were removed from the subscription summary page, since joining meetings using video systems is part of the core product and not a licensed feature.

  • Webex Collaboration Meeting Rooms were removed from the service auto-assignment template. When you create new users, their meetings are automatically enabled with video system access.

  • The user export CSV file doesn't contain the Webex CMR column anymore. These column values are also no longer applied when importing a CSV file.

  • Administrators can continue to bulk manage users' ability to have video systems enabled through the Bulk Manage feature in the site-level settings.

Webex Control Hub Analytics Page Revamp

With the WBS39.10 update, there are new meetings analytics insights added with out user interface revamp! Users can expect to see:

  • Top used key performance indicators at the top of the screen, including:

    • Average meetings per host

    • Total unique hosts

    • Total meeting minutes

    • Average minutes per meeting

    • Total participants

    • Average participants per meeting

    • Meetings which leveraged video

    • Percentage of meetings which leveraged video

  • New charts to see information about

    • Meeting join type breakdowns and trands

    • Richer video insights based on participants, meetings, and percentage spent sending video

    • Top and bottom Webex users

    • Location usage

  • Date selectors and date range displays for clarity

  • More modern interfaces and richer visuals

  • Report generators with reports that administrators can customize based on set parameters


Updates to the meeting Analytics page isn't available for FedRAMP-authorized Webex offerings.

Getting Access to a Site's Analytics and Troubleshooting Just Got Easier

Linking Webex sites with Cisco Webex Control Hub is the bridge for administrators to see detailed usage insights and troubleshooting info for their sites. Linking a site attaches it to an existing organization or creates a new organization in Control Hub for administrators to view and manage site info.

We previously announced with the WBS39.7 update that customers can easily link their site with Control Hub by selecting a target organization in Site Administration. Our algorithms suggest the target organization by looking at attributes such as an administrator’s emails and the site’s licensing info with Cisco.

We put this feature on hold earlier. Now, we are enabling this feature in phases. Site administrators can see this functionality in Site Administration before Dec. 15, 2019. For more information refer to Cisco Webex Sites to Control Hub 2.0

Experience the power of Analytics and Troubleshooting by linking your Webex site to a Control Hub organization!

Cisco Webex Meetings WBS39.10 for iOS and Android

See the Cisco Webex Meetings Mobile App Resources for more info on the Webex Meetings mobile app.

Mobile Device Management (MDM) Appconfig Support

Site administrators can now take advantage of MDM solutions to set and manage key functions for their users' Webex Meetings mobile apps.

Several configurations that MDM managers can set include:

  • Requiring mobile users to sign in to a specific SSO site

  • Enabling or disabling app notifications

  • Enabling or disabling camera access

  • Setting up the mobile meeting calendaring source (such as Webex servers, calendar scraping, and Office 365)

  • Enabling or disabling device pairing

Cisco Webex Meetings WBS39.10 for iOS

See the Cisco Webex Meetings Mobile App Resources for more info on the Webex Meetings mobile app.

iPadOS Support

Users can now officially use Webex Meetings on the latest iPad OS, iPadOS 13.1.3, with no need to revert to a previous version of Webex Meetings.


Opening the Webex Meetings mobile app from the iPadOS calendar or Safari browser while using desktop mode isn't supported.

End of iOS 9.0 Support

We're officially discontinuing iOS 9.0 support. Existing users can still use their existing mobile apps, but can't upgrade their apps if they're still on a device running iOS 9.0.

Mute while Annotating Support

Users can now mute and unmute themselves when sharing content, viewing shared content, or annotating shared content, like in Webex Meetings for Android.

Dual Camera Support

Users can now share live content through their device's back camera while remaining as a video participant through their device's front camera.

Cisco Webex Meetings WBS39.10 for Android

See the Cisco Webex Meetings Mobile App Resources for more info on the Webex Meetings mobile app.

Dual Screen Mode for Samsung DeX

Users can continue to multitask on their Samsung phone while attending a Webex meeting from their monitor that’s connected through Samsung DeX mode. Users can use Webex Meetings from either their mobile or desktop screens and share content from either screen as well.

Dual screen mode is supported on the following devices:

  • Galaxy S8

  • Galaxy S8+

  • Galaxy S8 Active

  • Galaxy S9

  • Galaxy S9+

  • Galaxy Note9

  • Galaxy Tab S4

  • Galaxy S10e

  • Galaxy S10

  • Galaxy S10+

Google Assistant Scheduler Support

Users can now use voice commands to schedule Webex meetings with Google Assistant.

Automatically Connect to Video Devices

Users can now enable and disable automatic connection with video devices, like in Webex Meetings for iOS.

Share Pictures from a Device's Files

Users can now share any image files directly from their device's local file system. These files aren't transferred or stored within the Webex Meetings app or uploaded to our servers.

Simple Mode Support

Users can now enable Simple mode, where users can save their device's battery by simplifying the meeting experience. The core Mute function is still available while using Simple mode. This mode also automatically turns off sending video and sharing, allowing for more reduced battery usage.

The app can also automatically enable Simple mode if it detects that the device is moving faster than 25 miles per hour. For example, if a user is driving while in a meeting, Webex Meetings detects the device's movement and enables Simple mode. This setting ensures that users aren't distracted while meeting on the go.


Users can disable automatic motion detection in their app's settings.

Third-Party Integrations

Cisco Webex Meetings for Slack

Webex Meetings integrations with Slack aren't available for FedRAMP-authorized Webex offerings.

Slack doesn't support accounts on the meetings.webex.com or meetingsln.webex.com domains.

Update Slack User Statuses

Slack users can see when other users are attending a Webex meeting in real time. When a user is in a meeting, there's an indicator next to their name, and shows that they're In a Webex meeting.


This feature is only available for paid Slack accounts.

Hosts can List Recordings and Play or Share them in a Channel

Hosts can use the common /webex recordings to list their last ten recordings. For each recording, the following information is available:

  • Meeting title

  • Date and start time

  • Meeting duration

  • Play Recording button

  • Share Recording button

Sharing a recording shares it to the channel that the meeting was in.

Scheduled Meeting Reminders in the Channel

Meeting hosts and attendees can receive a reminder in the channel conversation stream for a meeting and see how many minutes there are until a meeting.

Launch a Personal Room Meeting Through the Call Button

Users with a Personal Room configured can start a Personal Room meeting by clicking on the Call button.

Cisco Webex Meetings for Microsoft Teams


Webex Meetings integrations with Microsoft aren't available for FedRAMP-authorized Webex offerings.

Channel Tab Updates

Meeting hosts in Microsoft Teams can invite all channel members by default when scheduling a meeting in the Channel tab. Other users outside of the Channel tab can also be invited.

Real time end-of-meeting notifications are also now posted in the Channel tab.

Users also see all their meetings listed in their calendar. Meetings that were scheduled in the channel that they're in are highlighted with a star icon.

WBS39.9.1

A maintenance patch has been applied to the WBS39.9.1 desktop app update. This patch requires users to upgrade their current app version. This upgrade is automatic, and is applied the first time a user hosts or joins a meeting on the site.

Based on feedback received on our Fastest Webex Meetings Join Experience that was delivered in the WBS39.8 update, this maintenance patch includes minor adjustments to help users enjoy the experience even more. The changes are as follows:

  • The join meeting dialog shows new text for joining using a video device. It also shows a tool tip when users hover over Use Video System.

  • Users who see the Join Meeting dialog for the first time see an option to walk through the dialog.

  • Users see a tool tip when they change their audio or video status. These tool tips also appear larger.

Cisco now publishes monthly maintenance and upgrade schedules for all clusters.

WBS39.9

Cisco Webex Meetings

The "Recording is Ready" Email has a Fresh, New Look!

When your Webex recordings become available, you now receive an updated and simplified email. Viewers are now directed to the video playback in Modern View on their Webex site.


This email template update isn't available for FedRAMP-authorized Webex offerings.

Create Transcripts Option in Modern View

Users can now enable recording transcripts for all their future cloud-based MP4 meeting recordings.

After signing in to their Webex site, users can go to Preferences > Scheduling > Recording transcripts. Check the check box to receive transcripts, and uncheck the check box so transcripts aren't created for recordings.

See Set Scheduling Preferences in Modern View in Cisco Webex Meetings for more info on setting scheduling preferences.


This setting only appears if a Webex site has transcripts enabled. Transcripts are only available in English.

The option to create transcripts isn't available for FedRAMP-authorized Webex offerings.

Change the Default Layout for Video-Centric Recordings

What's not to love about video-centric MP4 recordings? They're smaller in size, process faster, and have superior quality compared to standard MP4 recordings. And now you can choose your favorite layout for your recordings!

Previously, video-centric recordings offered one layout. Now, there's three recording layouts available:

  • Video thumbnails view: When content is being shared, viewers see the shared content in the meeting window. When content isn't being shared, viewers see video of the active speaker in the meeting window. In both cases, viewers see up to five speaker thumbnails on top of the meeting window. Video thumbnails view was previously the only layout for video-centric recordings.

  • Active speaker view: When content is being shared, viewers see a single thumbnail of the active speaker in the upper right corner of the screen. When content isn't being shared, viewers see video of the active speaker in the meeting window.

  • Content-only view: When content is being shared, viewers see the shared content in the meeting window. Since speakers won't be captured in the recording, video thumbnails aren't shown. When content isn't being shared, viewers see a black screen.

To confirm or change the default recording layout, sign in to a Webex site, and from Modern View, go to Preferences > Scheduling > Recording view, and choose a recording layout. This layout applies to all future recorded Webex meetings and events.


Video-centric recordings and layouts only apply to NBR (cloud) MP4 recordings for meetings and events, for streaming playback and downloading videos. The recording view setting isn't available for local or standard NBR (cloud) MP4 recordings. This recording view preference only applies to meetings that a user is the host of.

See Select the Screen Layout for Recordings in Webex Meetings and Webex Events for more info on selecting layouts for video-centric recordings.

Tracking Code Reminder Support in the Modern View Scheduler

Site administrators can now require hosts to select a tracking code when scheduling a meeting in Modern View. Tracking codes are created and managed by site administrators.

Host schedulers can also enable notification emails for meetings that they schedule.

See Schedule a Cisco Webex Meeting in Modern View for more info on scheduling meetings.

Early Access: Faster and Easier Meeting Join with Short Video Addresses

We're excited to announce early access for our short video address feature! Users can now join meetings faster with a shorter, common video address format. And the best part: existing scheduled meetings aren't affected, because we have full backwards compatibility. The longer video address format can still be used, as we know that users have meeting invites with the longer format on other calendars.

With this update, users can call meeting_number@webex.com to join meetings. This and the old meeting_number@site_name.webex.com formats work, but the shorter format is easier to remember and use. Users also don't need to know the site name for a Webex meeting or event to join! Meetings with Personal Room IDs can be joined too, by calling personal_room_id.site_name@webex.com.

Short video addresses also allow network administrators to maintain global routing rules for @webex.com domains on their call control and firewall traversal components, instead of creating site-specific ones.

Lastly, if any attendees with Skype for Business apps are joining meetings, they can use the SIP video address in the invite, instead of using a constructed Skype for Business video address.

See Short Video Address Format for Webex Meetings and Events for more info on the new short video address format.


With the WBS39.9 update, Video Mesh users are advised to continue using the longer format with meeting_number@site_name.webex.com, since short format calling results in the call bypassing Video Mesh nodes. This is going to be fully addressed when short video addresses are generally available in future updates.

This feature isn't enabled by default. Administrators can submit a provisioning request to partner administrators, Cisco Support, or CSM to enable it for their sites. This might be useful if administrators want to validate the new behavior on example-test.webex.com, but want to keep the day-to-day meetings unaffected on example.webex.com.

Early access for short video addresses isn't available for FedRAMP-authorized Webex offerings.

Use TCP/5004 for Media when UDP Isn't Available

As part of our media quality improvements initiative, we're adding an alternate port to use when media transmission over the UDP/9000 port is blocked.

In the past, when the UDP/9000 port was blocked, we'd fall back to TLS/443, which would have double-encryption on the media flow. RTP media payload packets and the TLS tunnel setup over port 443 would both be encrypted.

With this update, for networks where the UDP/9000 port isn't open or available, Webex Meetings desktop apps now attempts to use TCP/5004 to send encrypted RTP media packets before falling back to TLS/443.

With this approach, users:

  • Have a shared media port profile across their Webex Devices, Webex Meetings, and Webex Teams. One profile is only be used on their firewall.

  • Avoid double-encryption performance penalties.

  • Avoid traffic shaping that can occur on port 443 for regular web traffic.


This feature applies to both the Webex Meetings desktop and web apps.

It was previously announced that this feature would be available starting in the WBS39.9 update. However, it will be delayed and become available in a future release.

Improved Media Downlink Performance with TCP Connections

Media performance is improved in networks where the Webex Meetings desktop app can only negotiate TCP ports for connectivity.

In general, users should expect higher resolutions and frame rates in videos, compared to previous versions of Webex Meetings.

Disable Sharing from Webex Meetings in Video Device-Enabled Meetings

Users used to be required to enable desktop or application sharing in their session type configuration for video device-enabled meetings. If all application and desktop sharing custom session type attributes were disabled, video devices weren't able to join meetings.

With this feature, video devices can now join these meetings. However, even though a user on a video device can share content, Webex Meetings users can't see this content. Other users on video devices, though, can see this content.

We plan to improve this behavior in future updates, where administrators can set sharing policies for video devices separately in custom session types.


Disabling sharing isn't available for FedRAMP-authorized Webex offerings.

Webex Teams Users Can Admit Webex Meetings Users Into Their Personal Room

Webex Teams users can now let in unauthenticated users waiting in their Personal Room lobby. Site administrators can prevent unauthenticated attendees from entering into an open Personal Room. In this configuration, unauthenticated users are blocked into a Personal Room lobby, even when the room is open. Previously, Webex Teams users didn't see notifications for these users in the lobby.


This security option isn't available for FedRAMP-authorized Webex offerings.

Allow Video-Device Enabled Meeting Hosts to Schedule "Other" and "None" in Audio Option Meetings

Users can now use non-integrated audio teleconferencing for Webex Teams and video device-enabled meetings that are supported by their service site. To use this feature for Webex Teams, sites must be managed in or linked to Webex Control Hub.

See Schedule a Cisco Webex Meeting in Modern View for more info on scheduling meetings.


This audio option selection isn't available for FedRAMP-authorized Webex offerings.

Cisco Webex Meetings and Cisco Webex Events

Host Can Turn Off Participants' Video and Switch Video Lock

During meetings and events, hosts can now turn off a participant's video. From the Participants panel, the host can right-click on a particular user and select Turn Off Video to turn off that user's video stream. The panelist can turn their video back on when ready.

If the main video window is locked on a particular user, hosts or presenters can also switch seamlessly to lock on a different participant, without having to unlock the video first.

Cisco Webex Events

Upload Size Limit

Users who upload Webex Events course material while scheduling events can only upload files smaller than 200MB. Executable file types can't be uploaded as course material. These file types include:

  • .exe

  • .sh

  • .msi

  • .bat

Cisco Webex Training

Accessibility and Screen Reader Bug Fixes

We fixed several issues in Webex Training where users couldn't properly use screen reader software. For a full list of bug fixes, see the Cisco Webex Meetings Accessibility Improvements.

Upload Size Limit

Users who upload Webex Training course material while scheduling events can only upload files smaller than 200MB. Executable file types can't be uploaded as course training material. These file types include:

  • .exe

  • .sh

  • .msi

  • .bat

See Schedule a Cisco Webex Training Session for more info on scheduling training sessions.

Cisco Webex Meetings for Slack


Webex Meetings integrations with Slack aren't available for FedRAMP-authorized Webex offerings.

Localization Enhancements

Slack users can select Portuguese, Spanish (Latin America), and English (UK) with the Webex Meetings integration.

Integrate with Meeting and Call Notifications for Personal Room Meetings

When a Slack user starts a Personal Room meeting, they now receive notifications within the Slack conversation stream when the meeting starts and ends. Status cards are also be updated to show when participants join or leave the meeting.

Schedule Webex Meetings Using Command Lines

Slack users can now schedule a Webex meeting by using the following command:

/webexschedule [myroom] <today/tomorrow><hh:mmAM/PM>

For example, to schedule a Webex meeting today at 10 a.m., you would use: /webexschedule today 10:00AM.

If the myroom element is included, a meeting is scheduled in your Personal Room. For example, to schedule a Personal Room meeting tomorrow at 3 p.m., you would use: /webexschedule myroom tomorrow 3:00PM.

Start Meeting Button for Meetings Scheduled Within Ten Minutes

Webex meeting hosts within Slack now have a Start Meeting button appear privately in their Slack conversation stream if the meeting is scheduled within the next ten minutes. The Start Meeting button appears in the following scenarios:

  • When the host uses the /webex command and doesn't have a Personal Room.

  • When the host uses the /webexschedule command and the meeting start time is in less than ten minutes.

  • When the host uses the /webexschedule myroom command and the meeting start time is in less than ten minutes.

Cisco Webex Meetings for Microsoft


Webex Meetings integrations with Microsoft aren't available for FedRAMP-authorized Webex offerings.

Webex Meetings Connector for Microsoft Flow

Microsoft Flow users can now define custom connectors, which include Webex Meetings. Users can create custom automated workflows that require inputs to Webex from a third-party app and provide triggers to other third-party apps.

For example, this action from the input parameters is that a Webex meeting is scheduled.

Output parameters to other third-party apps include meeting duration, end time, host key, join meeting link, meeting topic, password, and start time.

End Meeting Notifications

When a meeting ends, Microsoft Teams users now automatically receive a meeting end notification in the Microsoft Teams channel conversation stream.

Webex Meetings Personal Tab in Microsoft Teams

Microsoft Teams users now have access to a Webex Meetings Personal tab from the Chat left rail.

In the Personal tab, Microsoft Teams users can schedule a regular meeting or a Personal Room meeting on their preferred Webex site. They can also invite individuals or all members of a channel to a meeting.

Hosts receive real-time end-of-meeting notifications when they schedule a meeting in their Personal tab. When a host updates, starts, or creates a recording of a meeting that was scheduled in the channel, the notifications are also be posted in that channel's conversation stream. But when a host updates a meeting that was scheduled in their Personal tab, then the notification is only sent to the host.

Hosts can see all meeting on their Personal tab calendar, whether or not the meetings are scheduled in the channel.

User Feedback from Microsoft Teams

Microsoft Teams users can now provide feedback to Webex by clicking on a Feedback link within their Webex tab. Once they click the link, a pop-up allows them to select the type of feedback that they want to provide, whether it's to request a new feature or an enhancement to an existing one. They can also select which area of the product they want to give feedback on, and write a detailed description. Once a user submits feedback, they receive an acknowledgment.

Cisco Webex Meetings Web App 39.9

Use "Call My Computer" in the Microsoft Edge Browser

Web app users can now use the Call Using Computer option in the Microsoft Edge browser, version 77.0.235.20 and later.

In-Meeting Experience Changes

We've made changes to the in-meeting audio controls when attending events through the web app. Now, in-meeting dialogs align more with the Webex Meetings desktop app experience.


This in-meeting experience change isn't available for FedRAMP-authorized Webex offerings.

See Change Your Audio and Video Settings During a Cisco Webex Meeting for more info on adjusting your settings to fit your needs.

Cisco Webex Meetings Mobile 39.9 (Android)


These Android features aren't available for FedRAMP-authorized Webex offerings.

Pin Participant Video in the Video Panel

Hosts or presenters can now pin a video for all participants, so that the pinned video appears on everyone's screens.

File Content Sharing Support

Android users can now share files directly from Box and Google Drive cloud storage solutions, similar to iOS.

Cisco Webex Meetings Mobile 39.9 (iOS)

Simple Mode Support

iOS users can now enable Simple mode, where users can save their device's battery by simplifying the Webex Meetings app's functions. Users can still easily access core functions such as Mute during meetings. This mode also automatically turns off sending video and sharing, allowing for more reduced battery usage.

See Interact During Webex Meetings from a Mobile Device for more info on enabling Simple mode.

Annotations and Mute Button

iOS users are now able to easily mute and unmute themselves while annotating, similar to Android.


Mute while annotating support isn't available for FedRAMP-authorized Webex offerings.

This feature has been delayed and is going to be included in the WBS39.10 update.

Virtual Background Support for iPad

iPad users can now use the same virtual background feature that we included in the WBS39.8 update for iPhones.

See Interact During Webex Meetings from a Mobile Device for more info on setting virtual backgrounds.

iPad Pro 2018 Keyboard Support

iPad Pro users can now use attached external keyboards to type in the Webex Meetings mobile app.

WBS39.8.4

A maintenance patch has been applied to the WBS39.8.4 and WBS39.9.1 application updates.

See the WBS39.9.1 section of the What's New in Webex Meetings Suite (WBS39.6 and Later) for more info on the changes included in this update.

WBS39.8.3

In our previous WBS39.8 update, we announced a faster and more intuitive way to join meetings, where users could skip audio and video previews when connecting to a meeting. However, with this WBS39.8.3 update, we're temporarily disabling this feature in Preferences > Meeting Join Options. We plan to re-enable this feature in a future update.

See the Open and Resolved Bugs (WBS39.6 and Later) for more info on other resolved bugs in this update.

WBS39.8.2

In our previous WBS39.8 update, we announced a faster and more efficient way to join meetings. However, due to an error, users would receive an error message when selecting a scheduled meeting or trying to start an instant meeting. We're fixing this error in our WBS39.8.2 update.

See the Open and Resolved Bugs (WBS39.6 and Later) for more info on other resolved bugs in this update.

WBS39.8

Cisco Webex Meetings

Introducing the Fastest Webex Meetings Join Experience!

Joining Webex meetings just got significantly faster- with fewer clicks and less time that's needed to get into meetings. Now, clicking a meeting link opens the Webex Meetings app directly. Then, just choose audio and video options, and connect!

The new large audio and video preview window makes it easy to check that everything looks and sounds good before joining a meeting. Easily connect to a video device with a dedicated button, and the mute button keeps distractions to a minimum by letting users join muted.

Save personal join preferences in the desktop app, which serves as the default for future meetings, or just skip the preview altogether and connect automatically.

New Installation Flow for First-Time Users

Windows and Mac users joining a Webex meeting for the first time now benefit from a simplified installation flow. After clicking the meeting link, users are automatically be prompted to install the one-time, all-in-one Webex Meeting app, and their meeting is then launched automatically.

Users who don't receive the download prompt automatically still have access to a link to download the desktop app manually. If users can't or don't want to install the desktop app, they're also be provided with an optional web app option to join the meeting.


No administrator privileges are required for this process or installation.

More Efficient Join Meeting Options

As part of simplifying the join flow, we're also removing the current landing page option that uses a generic "Thank you for using Webex" message after launching Webex Meetings. Instead, users can choose to redirect attendees to the Meetings Details Page.

We'll also be removing the Choose Your Best Option from all Modern View drop-down join lists. Users can still permanently default to the Webex Meetings desktop app or web app.

For more info on connecting to meetings from a Webex site, see:


In the WBS39.8.3 update, we're temporarily disabling the Skip audio and video preview preference settings under Meeting join options. We plan to re-enable this feature in a future release.

Webex Meetings PSTN City Expansion

We've expanded our PSTN toll dial-in phone numbers to the following cities:

  • United States toll dial-in: +1 617 (Boston metro)

  • Canada toll dial-in:

    • +1 581 (Quebec)

    • +1 613 (Ottawa)

    • +1 365 (Victoria)

    • +1 306 (Saskatoon)

    • +1 306 (Regina)

    • +1 204 (Winnipeg)

These additional toll dial-in phone numbers are going to be available in September 2019, and are enabled for Webex PSTN customers provisioned on the US Bridge.

VoIP Audio Users Hear a Meeting Recording Notification

Attendees who join a meeting using Call Over Internet or Call Using Computer now hear a notification when recording starts: This meeting is being recorded.

Previously, attendees would only see a red dot in the meeting window, which indicated that a recording was in progress.


This feature only applies to network-based recordings.

A Webex site must be enabled for this feature in order to hear a meeting recording notification.

Allow Speed Changes, Editing, and Sharing from the Video Player

Do much more than just watch a video on our redesigned online video player for video-centric recordings!

Now users can edit playback options, set a playback range, rename, share, and download meeting recordings and transcripts right from the video player. Users can also choose their playback speed from six different speeds:

  • .5x

  • .75x

  • 1x

  • 1.25x

  • 1.5x

  • 2x

See Play or Download a Cisco Webex Meeting Recording in Mordern View for more info on video-centric recordings.

Internet Explorer 11 Support for Modern View

Modern View can now be viewed on Internet Explorer 11 browsers. For existing Internet Explorer 11 users, if Modern View still isn't accessible, we recommend making sure that the device is updated with the latest Window updates, clearing the browser's cache, and manually refreshing the page.

Modern View Extension Download Support

As part of creating a faster join experience for users, we'll also be offering the ability to download an optional browser extension for certain browsers. Google Chrome, Mozilla Firefox, and Safari users can enjoy a fast and seamless join experience.


Windows users who install this extension on a Google Chrome browser must manually enable this extension.

Grid View Adapts to Limited Network or CPU Resources

When a user's bandwidth is too low or CPU utilization is too high, the desktop app grid view switches from 25 video streams to six video streams. This makes a better use of available resources.

Before this change, the user would see a large number of avatars in the view with 25 video streams. But now, there's larger video frames with attendee videos in all of them.

As more bandwidth becomes available and CPU utilization goes down, the desktop app switches back to displaying 25 video streams.

O365 Add-In Supports Migration from the Webex Meetings Outlook Plugin

We've updated the Microsoft Office 365 add-in to better match the current Webex Meetings plugin for Microsoft Outlook.

The updated O365 add-in can also update meetings that are already scheduled by the current Outlook plugin, such as the meeting time, attendees, or meeting topic.

This new add-in was previously announced with the WBS39.7 update with availability in the Microsoft Appsource. The migration capabilities are going to be enabled by the end of September 2019.

Attendee-Only Account Support

The desktop app now supports attendee-only accounts, which provides better device integration with Webex Meetings. Users with attendee-only accounts can:

  • See the meeting list and integrate their calendars with Webex Meetings and Microsoft Outlook.

  • Pair with on-premises and cloud-registered devices to join meetings and share wirelessly.


Users with attendee-only accounts can't schedule or start meetings.

Support for macOS Catalina (Version 10.15)

In this update, we're excited to announce support for macOS Catalina! Join with confidence, as the Webex Meetings desktop app is notarized by Apple.


In order to run the desktop app on Catalina, users must be running WBS39.8 or higher.

Cisco Webex Meetings for Slack

Update Scheduled Meetings in Slack

Slack users can now edit any upcoming Webex meetings. From their list of meetings, they can edit the:

  • Meeting title

  • Password

  • Date and time

  • Attendees

Schedule an Instant Meeting in Slack

Slack users can now start an instant Webex meeting by clicking Call from Slack. If users have a Personal Room configured, then the instant Webex meeting uses their Personal Room.

Real-Time Meeting Notifications in Slack

Slack users now receive real-time Webex meeting statuses for an ongoing meeting in a Slack channel. This notification shows the number of in-meeting participants, and only applies to a meeting scheduled in Slack using the Webex Meetings app.

The real-time notification includes the following info:

  • Meeting title

  • Current meeting participants

  • If a meeting started or is about to start

  • If a meeting ended

Slack users can also join a meeting from the Webex Meetings notification. Notifications only work for Webex meetings that are scheduled within Slack. Personal Room meetings aren't yet supported.

End-of-Meeting Notifications in Slack

Slack users now see an end-of-meeting notification in the Slack channel conversation stream. The end-of-meeting notification includes the following info:

  • Meeting title

  • End time of the meeting

  • Length of the meeting

  • Number of meeting participants

Notifications only work for Webex meetings that are scheduled within Slack. Personal Room meetings aren't yet supported.

Schedule Personal Room Meetings in a Slack Command Line

Slack users that have installed the Webex Meetings bot can now schedule a Personal Room meeting from the command line within a Slack channel. The command format is as follows: /webexschedule myroom.

All members of the Slack channel from which the Personal Room meeting was scheduled are invited to the meeting. However, extra attendees who aren't members of that Slack channel can also be invited.

See Cisco Webex Meetings for Slack for more info on using command lines with the Webex Meetings app.

Meeting Recording Notifications in Slack Channels

Slack users now receive a notification in their Slack channel when a meeting recording is ready to view. They can also view the recording from the notification.

See Cisco Webex Meetings for Slack for more info on meeting recording notifications.

Cisco Webex Meetings for Microsoft Teams

Use the Chat Messaging Extension to Share a Link to a Webex Meeting

Microsoft Teams users can now use the Webex Meetings messaging extension in a channel conversation, group chat, or private chat to share a Join button for a meeting in their Personal Room or for a Webex-scheduled meeting.

From the dialog that appears, users can select Share Meeting Link to share a link for a Webex-scheduled or Personal Room meeting. Users can also enter the meeting number to share a link.

The meeting information is added to the conversation or chat message. They can start the meeting, and others can join the meeting by selecting Join.

Cisco Webex Events

Webex Events Email Template Redesign

More Webex Events email templates that weren’t updated in our WBS39.7 update are going to be redesigned. Existing customized templates that are saved as default site, user, or event templates are saved and won’t be impacted. However, existing customized templates are overwritten if a site administrator updates them or reverts them to the default template.

See the Webex Email Templates in Cisco Webex Site Administration for more info on how these templates were updated.


The current Join buttons on email template invites are also going to be changed to read Join Meeting.

The following templates were changed to iCalendar format:

  • Absentee Followup

  • Attendee Joins Before

  • Email Delivery Confirmation to Host Email

  • Event Updated to Approved Registrant

  • Event Center Invitation

  • Event Center Invitation for MkC

  • Panelist Joins Before

Administrators can still switch between iCalendar and iCS format if they don’t want to take advantage of the new iCalendar invite experience. However, other UE template changes are still applied, independent of this option.


Starting from the WBS39.7.4 EP update, we're enabling support for customizable templates, with this new behavior:

  • Existing customers who haven't modified their customized templates continue to not be impacted.

  • Users who wish to continue to customize their templates should revert to the default email templates first, and then update their templates again.

  • Users can't add a header or footer image to their invitations in a direct upload, in the way that existed before and up to WBS39.7. However, starting from WBS39.7.4, users are able to incorporate header and footer images by changing the HTML code directly while customizing a template.

Cisco Webex Meetings Site Administration

Advanced Diagnostics for Meetings in Cisco Webex Control Hub

Diagnostics in Control Hub enables Help Desk and IT administrators to investigate and respond to customer complaints about Webex Meetings experience issues. With this update, Advanced Diagnostics provides a drill-down per participant in meetings, with richer insights about participant environments, how they joined, and expanded quality of service data. These diagnostics are also updated every minute!

The following diagnostics data is available with this update:

  • Participant Environment Details - hardware make and model, microphone speaker, and camera information

  • Meeting Join Information - server media node region, connection type (Wi-Fi, Ethernet, cellular), network transport type (UDP/TCP)

  • Quality Metrics Over Time (Updated Every Minute) - resolution, bit rate, frame rate, packet loss, jitter, CPU utilization for application over time (maximum and average) CPU utilization for system over time (maximum and average), and sharing quality of service over time


These quality metrics have transmitting and receiving data where appropriate, and apply to audio, video, and sharing where appropriate.

Disable the Download Banner from Modern View

Site administrators can now disable the banner on the Modern View dashboard that instructs users to download the Webex Meetings desktop app.

Webex Meetings and Events Email Template Join Button

We are changing the button in the email templates from Join back to Join Meeting. This change applies to Webex Meetings and Webex Events templates that were updated in WBS39.5 and later releases.

Cisco Webex Meetings Web App 39.8

Improved Messaging when Joining VoIP-Only Meetings in Internet Explorer or the Microsoft Edge Browser

We've improved the experience when trying to join VoIP-only meetings through the web app in browsers where Call Using Computer isn't supported. Now, when trying to join a VoIP-only meeting with the web app on Internet Explorer or the Microsoft Edge browser, users see a message that informs them that their browser doesn't support calling through the computer. The message also instructs them to either join from a different browser such as Google Chrome or Mozilla Firefox, or to join through the desktop app.

Cisco Webex Meetings Mobile 39.8 (Android)

Annotation Tool Improvements

Mobile users are now able to draw borders around an enclosed area, then move those contents to another location within the same shared canvas. Android users are now also able to undo previous actions using an extra toolbar option, similar to iOS.

See Share and Annotate Content During a Meeting on Your Android Device for more info on sharing and annotating content.

Android Q and Whiteboard Support

With this update, Android Q is now officially supported.

Android users can now also launch their own blank whiteboard, similar to iOS and the desktop app.

New Default Video Settings

First-time Android users on newer devices now have high-definition video enabled by default in their in-app settings.

Google Home Device Support

For the first time ever, Android users can integrate a collaboration and video conferencing service with a Google Home device. Users now have access to their Webex meeting recording playback directly from their Google Home devices, and we're supporting voice commands to list and play recordings.

See Set Up Google Home Devices to Use Webex Meetings for more info on Google Home device support.

Microsoft OneDrive File Sharing Support

Android users are now able to share files directly through their Microsoft OneDrive shared storage accounts.

Third-Party Cross-Launch while Passing Credentials

Third-party apps that cross-launch an OAuth-authenticated user into Webex Meetings can now send credentials from the third-party apps themselves. This way, users have the same attendee name appear in their Webex meeting's participant list, without confusion.

Cisco Webex Meetings Mobile 39.8 (iOS)

Third-Party Cross-Launch while Passing Credentials

Third-party apps that cross-launch an OAuth-authenticated user into Webex Meetings can now send credentials from the third-party apps themselves. This way, users have the same attendee name appear in their Webex meeting's participant list, without confusion.

Annotation Tool Improvements

Mobile users are now able to draw borders around an enclosed area, then move those contents to another location within the same shared canvas.

See Share and Annotate Content During a Meeting on Your iOS Device for more info on sharing and annotating content.

iOS13, Dark Mode, and CarPlay Support

Our Webex Meetings mobile app is now officially supported on iOS 13.

As part of this update, we're introducing Dark Mode support on iOS. Mobile users can select a default Light or Dark mode in their in-app settings, or let the system automatically decide based on environmental conditions set by the device itself.

iOS 13 is also introducing a native calendar in its CarPlay Dashboard, and we'll be making sure that Webex Meetings can be directly cross-launched from that calendar.

See Connect to Webex Meetings from a Mobile Device for more info on joining calls and meetings using Apple CarPlay.

Virtual Background Support

iOS users are now able to select a virtual background for their self-video while participating in meetings. We'll provide a few default images, and also allow users to select their own.

Users can still blue their background instead, and can make this selection while choosing a virtual background.

Cisco Webex Meetings XML API 39.8.0

Enable Cross-Origins Resource Sharing (CORS) Limits

If a user needs to access Webex Meetings XML API through a web browser, they can now submit requirements to Webex Technical Support. Requirements must include the following info:

  • The CORS site's fully qualified domain name

  • The Webex site that they want to access

For example, a user may want to use the site https://www.example.com to access the Webex site example.webex.com.

WBS39.7.7

In our previous WBS39.8 update, we announced that Webex Meetings would support macOS Catalina (Version 10.15).

We're also releasing Catalina support in this WBS39.7.7 update, for users who want access to Catalina before being upgraded to WBS39.8.

See Support for Cisco Webex Meetings for macOS Catalina for caveats and more info on support for earlier versions of Webex Meetings.

See the Open and Resolved Bugs (WBS39.6 and Later) for more info on other resolved bugs in this update.

See the Webex Meetings Suite Lockdown Announcements for more info on the WBS39.7.7 temporary lockdown removal.

WBS39.7.4

In our previous WBS39.7 update, our original intention was to simplify our Webex Events email template customization, so that users could:

  • Edit event titles

  • Edit the Reply To Email template

  • Add a header image to an invitation

  • Add a footer image to an invitation

No other customizations would have been supported. In addition, this update would have applied to all existing Webex Events email templates, not just the ones modified with a new look and feel.

Existing users who haven't modified their customized templates wouldn't have seen any changes, as we wouldn't have changed any existing template configurations. However, if these users decided to reset their invite to a default template, or continued customizing a template, then they would no longer have access to their old customization options.


Both lockdown and non-lockdown users received this change.

Both Classic View and Modern View users received this change.

However, we're making changes to our original plan. Starting with our WBS39.7 EP update, we're enabling support for customizable templates, with this new behavior:

  • Existing customers who haven't modified their customized templates continue to not be impacted.

  • Users who wish to continue to customize their templates should revert to the default email templates first, and then update their templates again.

  • Users will no longer be able to add a header or footer image to their invitations in a direct upload, in the way that existed before and up to WBS39.7. However, starting from WBS39.7.4, users are able to incorporate header and footer images by changing the HTML code directly while customizing a template.


Both lockdown and non-lockdown users receive this change.

Both Classic View and Modern View users receive this change.

See the Webex Email Templates in Cisco Webex Site Administration for more info on changes made to these templates.

WBS39.7

Cisco Webex Meetings

Edge Audio + CCA-SP Audio Provisioning and Enablement

Webex Edge Audio within the CCA-SP Audio plan is available at no extra cost to customers under the Flex Plan Meetings Offer. Edge Audio is an audio solution where calls originating within your enterprise go through your company network, over the internet, and into the cloud.

Edge Audio is enabled by default for new Flex Plan Meetings with CCA-SP Audio orders. Existing customers on Flex Plan contracts can order and enable Edge Audio at no extra cost.

To order Webex Edge Audio and CCA-SP, contact your CCA Service Provider.

See the Cisco Webex Edge Audio Customer Configuration Guide for more info on configuring Edge Audio.

Webex Meetings PSTN Country Expansion

The Cisco Collaboration Flex Plan is significantly expanding the reach of our best-in-class and fully integrated global Webex PSTN audio coverage.

  • The Webex PSTN Toll Dial-In country coverage that’s included in the Webex Meetings offer is going to expand to an extra 11 countries. Now, country coverage is expanding from 45 to 56. These new countries include: Bulgaria, Costa Rica, Cyprus, El Salvador, Georgia, Malta, Peru, Puerto Rico, Romania, Turkey, and Ukraine.

  • The Webex PSTN Premium Toll Dial-In country coverage that’s available through our usage-based Committed Audio offer is going to expand to an extra nine countries. These new countries include: China, Indonesia, Kenya, Pakistan, Philippines, Sri Lanka, Taiwan, Thailand, and Vietnam.

  • The Webex PSTN Toll-Free Dial-In country coverage that’s available through our usage-based Committed Audio offer is going to expand to an extra 14 countries. These new countries include: Bahamas, Belize, Botswana, Brunei, Honduras, Malta, Moldova, Monaco, Oman, Paraguay, Peru, Serbia, Trinidad & Tobago, and Turks & Caicos.

This new country coverage will be available for ordering by August 18, 2019.

Webex Meetings Notification Support in Slack

Slack users can now integrate Webex Meetings into their Slack accounts to see meeting and call notifications. During an ongoing meeting, Slack users can see:

  • The current meeting participants

  • If a meeting started or if a meeting is about to start

  • If a meeting has ended

Slack users can also join a meeting from the Webex Meetings notification. Notifications only work for Webex meetings that users schedule within Slack. Personal Room meetings aren’t yet supported.


This feature is going to be available in the WBS39.8 update.

See Cisco Webex Meetings for Slack for more info on Webex meeting notifications.

Public Meeting Support in Modern View

Users in Modern View can now view public meetings when they search for meetings. Both guests and signed-in users can search for public meetings.

Users can now also schedule public meetings in Modern View.

Modern View Meeting List Improvements

Modern View users can automatically integrate their Google, Facebook, and Microsoft Office 365 accounts to their Webex account by default. Site administrators can still disable the integration.

We redesigned the Meeting Details Page, and now allow access to People Insights content directly from the redesigned participant list.

See Schedule a Cisco Webex Meeting in Modern View for more info on scheduling Webex meetings.

Join Before Host Options in Modern View

Modern View users who schedule meetings can access extra Join Before Host options. These options allow attendees to connect their audio while the host isn't in the meeting, and also make the first attendee the presenter if the host isn't in the meeting.

See Set Scheduling Preferences in Modern View in Cisco Webex Meetings for more info on setting scheduling preferences.

Select From Global Call-In Numbers in Modern View

After a site administrator enables this feature, Modern View users who schedule meetings can decide if attendees can see the global call-in numbers by enabling Display Global Call-In Number to Attendees.

Download or Hide Meeting Recording Transcripts

Users can now download transcripts as a file from their Webex accounts to their computers. Users can use a text editor such as Notepad or TextEdit to edit downloaded .VTT transcripts.

Users can also hide transcripts when editing the NBR playback options for a recording.


This feature is only available on video-centric MP4 recordings.

Create and Annotate Multiple Webex Boards During Meetings

Continuing from our WBS39.3 update where users could annotate a single Webex Board during a meeting, users can work on multiple Webex Boards.

Users can work simultaneously on a whiteboard started by another Webex Board user. Multiple Webex Board support also applies to annotations done on an image captured from an existing content share session.

This capability is going to be enabled for all customers on September 20, 2019.

Video-Based Screen Sharing (VBSS) Support for Content Sharing with Skype for Business Apps

As we continue to innovate with our third-party application integrations, we’ve made the Microsoft Skype for Business app experience much better with Webex Meetings.

In this update, Skype for Business users who join Webex meetings can enjoy improved content sharing thanks to the H.264-based VBSS codec used by those apps.

Compared to the current remote desktop protocol (RDP)-based experience, VBSS-based content sharing delivers a faster and more fluid experience when sharing content to and receiving content from Skype for Business users.

RDP-based content sharing is still be supported as a fallback for older apps and for organizations where the VBSS codec is disabled. However, we recommend enabling VBSS-based content sharing to receive the best possible experience.

VBSS support is going to be enabled for all customers on September 20, 2019.

Share Content to a Device

Desktop app users can wirelessly connect to and share content to a cloud-registered video device, even if that device is already in a Webex meeting. The shared content is visible to all attendees in the meeting.

Notifications When Users Start Sharing Their Screen

While in a meeting, desktop app users see a notification when another user begins sharing their screen.

Cisco Webex Events

Webex Events Email Template Simplification

Event templates are going to be simplified to match the recent Webex Meetings template redesign in previous releases. In addition to this, Web Scheduler invitations for events change to the iCalendar format on WBS39.7 sites. The new iCalendar format has tremendous advantages compared to the previous .ics attachment format, which forced users to open file attachments to accept their meetings. iCalendar users can accept the meeting directly through their email service interface.

With this new format:

  • Users can accept or decline directly on the invite.

  • Events are automatically pushed to the user's calendar without opening the email notification.

  • Users get automatic notifications from the calendar.

  • It has a consistent look and feel with the Webex Meetings desktop app and Microsoft Outlook integration invitations.

This delivers a better experience to users. Also, administrators can turn this off for their site if they don't want to take advantage of the new user experience.


Email template simplification isn't yet supported for Cisco Webex Training invitations.

Certain third-party calendar apps may not support the new button formatting within these invitations. Customers who rely on these unsupported apps have access to a Site Administration option to return to a meeting invitation link instead of a button. This toggle only applies to impacted events templates.

All existing customized event templates will be simplified as well, but retain most of their existing functions. However, existing customized templates are overwritten if a site administrator updates them or reverts them to the default template.

See the Webex Email Templates in Cisco Webex Site Administration for more info on how these templates were updated.

The following templates were changed to iCalendar format:

  • Enrollment Approved

  • Enrollment Pending

  • Enrollment Rejected

  • Event Canceled Emails to Alternate Hosts

  • Event Canceled Emails to Attendees

  • Event Canceled Emails to Host

  • Event Creation Notification

  • Event Creation Notification for MkC

  • Event In Progress Notification

  • Event In Progress Notification (Panelist)

  • Event Reassigned Email Message

  • Event Reminder to Host Email

  • Event Updated for Alternate Host

  • Event Updated to All Attendees

  • Event Updated to All Panelists

  • First Event Reminder

  • Second Event Reminder

  • Invitation for Alternate Hosts

  • Invitation to Participants that doesn’t Require Enrollment

  • Invitee Invitation for Private Event

  • Invitee Invitation for Public or Unlisted Event

  • Panelist Invitation

  • Thank You for Attending

  • Updated Event Information

  • Updated Event Information for MkC


As part of this update, users can no longer edit the Webex Events templates.

Cisco Webex Meetings Site Administration

Hide Inactive Webex Users in Reports

To save time and obtain more relevant data, site administrators can choose to exclude inactive users when running reports. As a result, exporting reports becomes much faster.

Analytics and Troubleshooting Links in Site Administration

Site administrators who have enabled Analytics and Troubleshooting by completing the site linking process have links to the Analytics and Troubleshooting tools from within Site Administration. takes these links the administrator to Control Hub, without requiring them to sign in again.


If a site has multiple administrators, only the administrators whose accounts are linked with Control Hub see these links.

Getting Access to a Site's Analytics and Troubleshooting Just Got Easier

Linking Webex sites with Cisco Webex Control Hub is the bridge for administrators to see detailed usage insights and troubleshooting information for their sites. Linking a site attaches it to an existing organization or creates a new organization in Control Hub for administrators to view and manage site information.

We’ve made linking much easier by automatically suggesting if there’s an existing Control Hub organization. This recommendation is based on an algorithm that includes attributes such as administrator emails and the site's licensing information with Cisco.

Experience the power of Analytics and Troubleshooting today by linking Webex sites to a Control Hub organization.

Cisco Webex Meetings Web App 39.7

Multiple Resolution Support for Safari

Users on Safari can send video streams at multiple resolutions, including 720p and 180p. In the past, Safari only supported video streaming at 540p.

Like the meeting apps for Google Chrome and Mozilla Firefox, Safari sends an appropriate stream that's based on meeting layouts or bandwidth conditions.

Cisco Webex Meetings Web App for Virtual Desktop Environments (Beta)

Cisco Webex Meetings web app now supports Browser Content Redirection for Citrix Virtualization platforms. This allows users on virtual desktops to join meetings with the web app and for an amazing video and audio experience depending on the local computer and network conditions.

Users can still join meetings using the web app on virtual environment without Browser Content Redirection. But with Browser Content Redirection, media traversal happens between a user's local machine and Cisco Webex cloud providing the optimization.

Currently, Browser Content Redirection is supported on Cisco Virtual Desktops and App versions 7.15, 7.18, and 7.19.


Due to limitations of Citrix’s Browser Content Redirection protocol, users on the web app can’t share their screen, but can see the other users' shared screen.

Cisco Webex Meetings Mobile 39.7 (Android)

Raise Hands Support

Similar to Webex Meetings desktop app users, Android users in meetings, events, and training sessions can raise their hands.

Mobile Local Pair and Share/Move to Meeting Support

Mobile users are now able to locally connect to and share content from their mobile devices before a meeting, similar to Webex Meetings desktop app users. Both cloud-registered and on-premises video devices are supported in this update.

Mobile users are also able to locally connect to a video device, and from there join a scheduled Webex meeting or Personal Room meeting.

As part of this feature, there are also in-app settings available to enable auto-detection of nearby devices.

Select Audio and Video Preferences Before Joining Meetings

Users can select their audio and video preferences before joining meetings, instead of doing so while in a meeting. These preferences can also be saved for future meetings.

Merged Video Options

To simplify the mobile in-meeting user experience, we merged the “Call My Video System” function into the “Find Devices” option. Users are still able to specify a particular system for connection using the “Find Devices” flow. There’s no longer a “Call My Video System” option in the audio button of the meeting controls.

Echo Cancellation Improvements

Android devices, except for Xiao Mi 6X devices, support new echo cancellation improvements. This way, users have an enhanced meeting experience with less echo from other users.

Cisco Webex Meetings Mobile 39.7 (iOS)

Mobile Local Pair and Share/Move to Meeting Support

Mobile users are now able to locally connect to and share content from their mobile devices before a meeting, similar to Webex Meetings desktop app users. Both cloud-registered and on-premises video devices are supported in this update.

Mobile users are also able to locally connect to a video device, and from there join a scheduled Webex meeting or Personal Room meeting.

As part of this feature, there are also in-app settings available to enable auto-detection of nearby devices.

Select Audio and Video Preferences Before Joining Meetings

Users can select their audio and video preferences before joining meetings, instead of doing so while in a meeting. These preferences can also be saved for future meetings.

Merged Video Options

To simplify the mobile in-meeting user experience, we merged the “Call My Video System” function into the “Find Devices” option. Users are still able to specify a particular system for connection using the “Find Devices” flow. There’s no longer a “Call My Video System” option in the audio button of the meeting controls.

Clarified In-App Descriptions

iOS users can see clarified descriptions for their Webex Meetings video settings, including self-video, auto-brightness, and smart video.

WBS39.6

Cisco Webex Meetings, Webex Events, and Webex Training

PSTN Support for 1000 Participants

Cisco Webex Meetings, Webex Events, and Webex Training now support up to 1000 PSTN participants on WBS39.6 and later sites. This number was previously 500 participants.

This feature is going to be released to various sites at different times, and isn't immediately available to all sites with the WBS39.6 update.

Cisco Webex Meetings

Early Availability of iCalendar Invites from the Web Scheduler

We’re excited to announce the availability of iCalendar invites from the Web Scheduler earlier than previously communicated. Now Web Scheduler invitations change to the iCalendar format on WBS39.5 sites beginning July 15, 2019. The iCalendar format has tremendous advantages over the previous .ics attachment format in that:

  • Users can accept or decline directly on the invite.

  • Meetings are automatically pushed to the user’s calendar without opening the email invitation.

  • Users get automatic reminders from the calendar.

  • It has a consistent look and feel with Webex Meetings desktop app and Microsoft Outlook integration invitations.

This delivers a better experience to users. Also, administrators can disable this feature for their site if they don't want to take advantage of the new user experience. Webex Events and Webex Training invitations aren’t yet supported.

Certain third-party calendar apps may not support the new button formatting within these invitations. Customers who rely on these unsupported apps have access to a Site Administration option to toggle back to a meeting invitation link, instead of a button. This toggle only applies to impacted Events templates.

See the Webex Email Templates in Cisco Webex Site Administration for more info on changes to these templates.

The following templates were changed to iCalendar format:

  • Meeting Invitation

  • Meeting Invitation_PCM

  • Meeting Scheduled

  • Meeting Scheduled_PCM

  • Meeting Rescheduled

  • Meeting Rescheduled_PCM

  • Updated Meeting Invitation

  • Updated Meeting Invitation_PCM

  • Retracted Meeting Invitation

  • Retracted Meeting Invitation_PCM

  • Meeting Information Updated

  • Meeting Information Updated_PCM

  • Confirmation of Meeting Cancellation

  • Meeting Canceled

  • Meeting Registration Confirmed


As part of this update, users can no longer edit the Webex Meetings templates.

Avoid Voicemails in Meetings

The meeting application now prompts call-back audio users to press 1 to connect if they don’t answer the call. This prevents those users’ voicemail greetings from playing and disrupting the meeting.


Users may be required to press 1 even though the Connect Meeting Without Pressing 1 setting is enabled.

See Avoid Voicemail When Using the Call Me Option in Webex Meetings for more info on configuring voicemail settings.

Move to Lobby General Availability and Support for non-Video Platform-Enabled Meetings

With the Move to Lobby feature in WBS39.4 for Webex video platform version 1.0 and 2.0-enabled sites, we’re happy to announce that sites without the video platform enabled may now also use this feature.

In addition, we’re pleased to announce that this feature is now generally available.

Move to Lobby

See Move Attendees to and from the Lobby in Cisco Webex Meetings for more info on interacting with participants.

Slack bot: Ability to schedule and Manage Future Meetings

Slack users now can schedule a meeting using the Webex Meetings for Slack with the command /webexschedule. Members in the channel are notified of the scheduled meeting. Personal Room meetings and recurring meetings aren’t yet supported.

Users can also use the command /webexschedule list to view their upcoming Webex meetings. User can join a meeting when it’s time to join, and the host can start or cancel the meeting from Slack.

To enable the preceding new functionalities, site administrators must enable Automatically link users with this Webex site if their Webex account email address matches their Slack email addresses in Site Administration or Control Hub.

Schedule a Webex Meeting

Recording Notifications for Microsoft Teams

Hosts in Microsoft Teams now receive meeting recording readiness notification for Webex meetings that are scheduled within the Webex Meetings tab in Microsoft Teams. The notification is sent in an individual chat from the Webex Meetings bot.

Join Meetings New First Time Experience

Newly provisioned hosts now see a simplified first-time end-to-end flow with the following changes:

  • Redesigned Welcome email

  • A redesigned password creation interface

  • A new first-time tutorial

  • A download banner on the Modern View dashboard, recommending a Desktop app download

Modern View Redesign and Centralized Search Bar Support

Modern View users now see a redesigned look and feel of their dashboard experience. Now, there's a central search bar for quick access to colleagues’ Personal Room IDs, upcoming scheduled meetings, and recordings for playback.

Modern View Insights Improvements

The link to the usage reports from Insights was moved from the bottom right to the top right, with clearer fonts to make it more apparent to users.

Meeting Participant List Available on MRA Registered Video Endpoints

After joining a Webex meeting using a video device registered via CUCM through Expressway (MRA), users can see the meeting participant list on that device.

This capability requires CUCM version 12.5 SU1. See the Release Notes for CUCM for more info on these requirements.

This capability doesn’t depend on a specific Webex Meetings version number, and is made available through the CUCM version upgrade mentioned earlier.

Removal of Numeric-Only Personal Room ID Support

To better support future features in Modern View, and in Personal Rooms, we no longer allow users to set their Personal Room IDs to be numeric only. As part of this effort, we’re converting all existing numeric-only Personal Room IDs to be alphanumeric, by adding a "pr" prefix before each of those numeric IDs.


If any users have numeric-only Personal Room IDs in their scheduled Personal Room meetings, they must manually update these invitations to avoid disruption.

See Use Your Cisco Webex site in Modern View for more info on alphanumeric Personal Room IDs.

Automatic Keyboard Noise Suppression

No more loud typing or distractions in the audio conference! If a user isn’t speaking, but typing or tapping loudly, Webex now lowers that user’s microphone volume automatically (attenuating by -10db). If the user starts to speak (or stops typing for more than two seconds), the microphone volume is immediately raised back to normal volume. This functionality applies when connected through Call using computer.

macOS 10.9 End of Support

Webex no longer supports macOS 10.9 (OS X Mavericks). Users who access a Webex site now receive an alert that their OS isn’t supported.

See the Webex Meetings Suite System Requirements for more info on supported operating systems and platform requirements.

Health Checker in Webex Meetings and the Web App

We’ll be temporarily disabling the in-meeting quality indicator in this update, to be re-enabled in a future update. Although the indicator and notifications are disabled, the Health Checker page remains available during the meeting.

Cisco Webex Events

Controlled Data Collection Using Enforced Event Registration Templates

Administrators can now require registration information collected through pre-defined registration templates for Webex Events. This allows administrators to enforce enterprise data collection policy. Hosts are only able to collect the approved information from attendees through attendee registration based on template fields.

Cisco Webex Meetings Site Administration

Classic View and Modern View Behavior Changes

As previously announced, we’re moving our Show Classic View only and Show Classic View by default settings out of Site Administration. They continue to be available on a case-by-case exception basis, but they're no longer readily available as selections in Site Administration. Customers who previously chose these settings have those preferences retained, but they don't have access to them if they later switch to Modern View.

Existing sites that have already selected either of these options remain unaffected, as we won’t transition their old settings toward another setting.

For all other customers, we changed the Modern View default behavior for sites that have set this option. In this mode, if users choose to click the Classic View link from Modern View, they're automatically returned to their Modern View experience after closing their browsers. Site Administrators can't change this behavior.

If customers choose Modern View only, the user won’t see the main Classic View link, but they can still access their classic training and event features through other links.

Users selecting the Classic View link will also see a one-time feedback dialog, asking for information on why they are transitioning to Classic View. This is to help us gather more feedback and prioritization on remaining Modern View gaps. Site administrators have the option to disable this feedback input box in the dialog.

Cisco Webex Meetings Web App 39.6

Participant Setting in the Web App

Hosts can now turn on or off Mute on entry and the Entry and Exit tone from the web app Participant Setting.

Participant Setting

People Insights in the Web App

Following the announcement in WBS39.5, we’re excited to announce support for People Insights in the Webex Meetings web app.

People Insights is available for Webex Meetings. The Webex site and users must be linked to Control Hub or managed in Control Hub, with Directory Connector enabled. People Insights is available for US-based sites and is only available in English.

Sites must opt in for the People Insights feature. It’s disabled by default in Control Hub and Site Administration. The site administrator must enable People Insights and synchronize the Directory Connector information in Control Hub first, and then enable this feature in Site Administration.

Learn how to view, create, or hide a People Insights profile.

People Insights profile

Cisco Webex Meetings Mobile 39.6 (iOS)

Webex Meetings Apple CarPlay Support

iOS users with cars that support Apple CarPlay now have access to Webex Meetings from their car dashboard. Use any of our existing supported Siri commands to join Webex meetings, such as:

  • "Call next meeting using Webex" to search for and join a scheduled meeting.

  • "Join my room using Webex" to call into a Personal Room.

After joining a meeting, the CarPlay automobile interface displays the meeting title, a disconnect meeting button, and a mute button.

CarPlay is fully supported for cars that are enabled with SmartDeviceLink (SDL):

  • For SDL-supported cars, CarPlay users can join from the car dashboard using Siri voice commands and see a full in-meeting Webex user interface on their car dashboard, with mute, unmute, and leave meeting capabilities.

  • For non-SDL-supported cars, CarPlay users can still join from their car dashboard using Siri voice commands. However, no in-meeting Webex user interface is available. Instead, users still need to use their headset or device to mute, unmute, and leave the meeting. The audio and microphone is still going to be connected through the car.


We’re disabling the Add Call button in this update. Although the button is disabled, Apple CarPlay remains available.

Auto-Brightness Support

Similar to desktop users, iOS users now experience an auto-adjustment to their self-video brightness, based on the lighting conditions of their surroundings.

Stop Recording Support for Mobile Hosts

Mobile hosts can now stop for recording meetings while joined from mobile. Previously, they could only pause recordings.

Cisco Webex Meetings Mobile 39.6 (Android)

Stop Recording Support for Mobile Hosts

Mobile hosts can now stop for recording meetings while joined from mobile. Previously, they could only pause recordings.

Smart Meetings Optimizations

Android users no longer receive sharing data while their screen is locked or turned off, to save on bandwidth and battery life.

Samsung DeX Station Improvements

Samsung DeX users are no longer disconnected from their Webex meeting when docking or undocking their phone from their DeX stations.