The type of Webex Teams account you have determines how you can integrate it with Microsoft Outlook.

  • Free Webex Teams account—You'll see the Microsoft Outlook option in your Settings where you can turn it on if you are an administrator on your computer.

  • Paid Webex Teams account—Your administrator needs to enable the Microsoft Outlook integration for you, you don't need to do anything and you will see statuses in Outlook and be able to call and message your contacts from it.

What You Need

  • Webex Teams for Windows

  • Windows 7, 8, or 10

  • Microsoft Outlook 2013 or 2016

    Microsoft Office 365 (version 16.0.9001 or later)

Before You Begin

If you have a free account and you have administrator rights on your computer, in Webex Teams, click your profile picture, go to Settings > Outlook > Outlook Settings > Connect to Outlook. Choose Yes in the window that opens, then OK, Close, and Save.

Avoid Conflict with Other Apps

You must only maintain one app that integrates with Outlook for status. Having more than one app integrated with Outlook can cause conflicts. Before you integrate Webex Teams with Outlook for status, you need to quit and unregister any other instant messaging apps that you use on your computer that connect to Outlook for status integration.

There is a known issue with Skype for Business deployments when you have more than one app registered to connect to Outlook for status integration, this can cause Skype for Business to crash. If you experience this issue, we recommend that you only maintain one app registered to Outlook for status integration and then uninstall or reinstall Skype for Business.

See People's Status in Outlook

Anywhere that you see someone's name or avatar in Outlook, like in your meeting lists or your inbox, you'll also see their status in Webex Teams. You won't see any status for people that are not in Webex Teams.

The status that you see in Outlook comes from Webex Teams. Here's what the statuses look like in the app and in Outlook:

Get in Touch with Someone in Webex Teams from Outlook

In Outlook, when you hover over a person's name, their contact card opens with options on how to contact them.

  • Call—Click or click on a number to start a call in Webex Teams.

  • Message—Click to message the person in Webex Teams. If you don't already have a space set up with them, then we create one for you to send the message.

  • Message a Group—If you have an email to or from a group email address, you can also send them all a message in Webex Teams by clicking to start a space with the group where your message will appear.

What You Need

  • Webex Teams for Mac

  • MacOS 10.11 or later

  • Microsoft Outlook 16 (version 15.33 or later)

    Microsoft Office 365

Before You Begin

If Webex Teams is the only app you have installed that integrates with status in Outlook then the integration is enabled by default.

If there is another app that integrates status in Outlook, you can choose to use Webex Teams instead, in Webex Teams, go to your Preferences, select General > Connect to Microsoft Outlook. Webex Teams will become the only app to integrate with Outlook for status.

Avoid Conflicts with Other Apps

You must only maintain one app that integrates with Outlook for status. Having more than one app integrated with Outlook can cause conflicts. Before you integrate Webex Teams with Outlook for status, you need to quit any other instant messaging apps that you use on your computer that connect to Outlook for status integration.

See People's Status in Outlook

Anywhere that you see someone's name or profile picture in Outlook, like in your meeting lists or your inbox, you'll also see their status from Webex Teams. You won't see any status for people that are not in Webex Teams.

The status that you see in Outlook comes from Webex Teams. Here's what the status looks like in the app and in Outlook:

Get in Touch with Someone in Webex Teams from Outlook

In Outlook, when you hover over a person's name, their contact card opens with options on how to contact them.

  • Message - Click to message the person in Webex Teams. If you don't already have a space set up with them, then we create one for you to send the message.

    You can't message a group of people in Webex Teams from Outlook.

  • Call - Click to start a call in Webex Teams.

  • Video Call - Click to start a video call in Webex Teams.