Turn features on or off for your users

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Add, find, and manage available features by name or service, such as Contact Center, for your organization in Control Hub.

The Feature Releases tab allows you to see a list of new features which can be turned on prior to official general availability, so that users can test them, conduct training, update their documentation, and other tasks. After a predetermined amount of time, the feature becomes generally available to everyone, and shows as General availability in the Feature Releases tab.

This feature is currently only available for Contact Center. It will be widely available at a later date.

1

Sign in to Control Hub.

2

Go to Management > Account, and select an account.

3

Select Feature Releases.

Features are listed along with their service, release month, and status. If the status is General availability, you can't turn it off for your organization.

4

Click a feature to open the side panel, then click Turn on for my org to enable the feature for your organization.

5

Click Save.

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