Edit Calling Insight alert

This feature is currently in beta. We're giving you a sneak peek at what to expect. Calling Insight alert will be available for your organization if you sign up for the beta at beta.webex.com.

By default, organizations with Webex Calling start with a weekly Calling Insight alert. This default alert sends out an email to all full administrators in your organization every week on Monday roughly around 13:00 UTC. You can click on the View all Analytics button in the email to cross launch into Calling Analyltics.

Calling Insights e-mail

As a full administrator, you can edit this alert to change the frequency and the delivery method. You can also disable the alert if you don't want to receive these insights.

1

From the customer view in https://admin.webex.com, go to Alerts center, and then select Rules.

2

Click on the existing Calling Insight alert.

3

In the Frequency section, choose one of the following frequency:

  • Weekly—The alert sends out an insight once every week.
  • Bi-weekly—The alert sends out an insight once every two weeks.
  • Monthly—The alert sends out an insight once every month.
4

In the Delivery channel section, choose how to receive the alerts:

  • Email—Enter the email addresses of who'll receive the alerts.
  • Webex App space—Check the check box to receive alerts as one-way messages from a bot in a space. The bot only messages recipients that are added in the email delivery channel.
    Your organization must have Messaging enabled for Webex App to use a space as a delivery channel.
5

Click Save.

Disable Calling Insight alert

You can disable a Calling Insight alert if you want to stop receiving notifications for it.

1

From the customer view in https://admin.webex.com, go to Alerts center, and then select Rules.

2

Click on the Calling Insight alert that you want to disable.

3

Toggle the button next to Status to disabled.

4

Click Save.