Automatic

1

Open settings from your profile picture and click Devices > Advanced settings.

2

Check Automatically connect to devices to automatically connect to the nearest Webex device in a room.

3

Under Connection settings, check Use microphone for device detection.

Webex App uses the microphone for device detection only if you manually search for a device or use Wi-Fi detection. If your organization doesn’t have any Webex devices, Webex App doesn't use the microphone for device detection.

4

Check Use Wi-Fi network to discover nearby devices to use information about Wi-Fi networks in your vicinity to discover nearby Webex devices.

5

Click Save.

If you change your mind, you can stop automatically connecting to all or a specific device.
1

Open preferences from your profile picture and click Devices > Advanced settings.

2

Check Automatically connect to devices to automatically connect to the nearest Webex device in a room.

3

Under Connection settings, check Use microphone for device detection.

Webex App uses the microphone for device detection only if you manually search for a device or use Wi-Fi detection. If your organization doesn’t have any Webex devices, Webex App doesn't use the microphone for device detection.

4

Check Use Wi-Fi network to discover nearby devices to use information about Wi-Fi networks in your vicinity to discover nearby Webex devices.

5

Click OK.

If you change your mind, you can stop automatically connecting to all or a specific device.

Manual

If Webex App doesn’t connect to a device automatically, you can manually connect to the device. Just search for the device in the app and then enter the PIN that appears on the device and you’re connected. If Webex App can’t find the device, you can still connect to it by using a 9-character code and then entering the PIN. The PIN just verifies that you’re connecting to the right device because you have to be close to the device to see the PIN on the screen.

1

In the app header, click Connect to a Device to view a list of nearby devices and select the device you want to use from the list.


 

If you select Search for a device, you can search for a device by name, and you'll also see a list of recent devices you've connected to previously.

If your device doesn't show up in the search results or you can't connect to the network to even search for the device, click Connect using 9-character code. Then, enter the code that's on your device and click Next.

2

When the PIN displays on the device, just enter it in Webex App. If you're in a meeting room with several people, you all use the same PIN to connect your app to the device.


 

You must enter the PIN that displays on the device. You cannot use the Host PIN for Webex Meetings.


 

The PIN remains valid for 5 minutes after it first displays. So, if you make a successful connection, you won't be asked for the PIN in any additional attempts within that 5 minute period.

If you try to connect after 5 minutes, you have to enter a new PIN.

If Webex App doesn’t connect to a device automatically, you can manually connect to the device. Just search for the device in the app and then enter the PIN that appears on the device and you’re connected. If Webex App can’t find the device, you can still connect to it by using a 9-character code and then entering the PIN. The PIN just verifies that you’re connecting to the right device because you have to be close to the device to see the PIN on the screen.

1

Tap your profile picture, tap Devices, and then turn on Manual Connection Option.

2

In the spaces list, select Connect to a Device to view a list of nearby devices and select the device you want to use from the list.


 

You can search for a device by name, and you'll also see a list of recent devices you've connected to previously.

If your device doesn't show up in the search results or you can't connect to the network to even search for the device, tap Connect using 9-character code. Then, enter the code that's on your device and tap Next.

3

When the PIN displays on the device, just enter it in the Webex App. If you're in a meeting room with several people, you'll all use the same PIN to connect your app to the device.


 

You must enter the PIN that displays on the device, you cannot use the Host PIN for Webex Meetings.


 

The PIN remains valid for 5 minutes after it first displays. So, if you make a successful connection, you won't be asked for the PIN in any additional attempts within that 5 minute period.

If you try to connect after 5 minutes, you have to enter a new PIN.
If Webex App doesn’t connect to a device automatically, you can manually connect to the device. Just search for the device in the app and then enter the PIN that appears on the device and you’re connected. If Webex App can’t find the device, you can still connect to it by using a 9-character code and then entering the PIN. The PIN just verifies that you’re connecting to the right device because you have to be close to the device to see the PIN on the screen.
1

Click Connect to a Device.

2

Enter the name of the device you want to use or choose a device from the list of Recent devices.

3

When the PIN displays on the device, just enter it in the Webex App.

Once you have connected to a device, the app stays connected to the device while that browser remains open.


 

When you connect to a Webex Board, you can now open a space from your Webex App on the Webex Board.

Search

You can search for available Webex App devices using ultrasound or your Wi-Fi network. Connect to the nearby devices using your Webex App app and you can view and share content during your meetings.
1

In the app header, click your profile picture, choose Settings > Devices and decide how to search for available devices.

  • Use ultrasound is the default option and is a good choice when you're in the same room as the device you want to connect to. So, if you're consistently connecting to the same device from your desk or a conference room, leave this option selected. However, you might want to turn off Connect to the nearest device automatically if you're in an office with a lot of available devices. You'll still be able to manually connect to the device.
  • Use Wi-Fi is only available if your administrator has set it up for your organization. Wi-Fi network information is used to present a list of devices that are in range. The app can list up to 5 nearby devices, even when ultrasound connections aren't working.
2

In the app header, click Connect to a device to automatically search for nearby devices using either ultrasound or Wi-Fi.

If you don't see the device that you want in the list, select Search for a device and enter the name of the device you want to use.
You can search for available Webex App devices using ultrasound or your Wi-Fi network. Connect to the nearby devices using your Webex App app and you can view and share content during your meetings.
1

In the app header, click your profile picture, choose Preferences > Devices and decide how to search for available devices.

  • Use ultrasound is the default option and is a good choice when you're in the same room as the device you want to connect to. So, if you're consistently connecting to the same device from your desk or a conference room, leave this option selected. However, you might want to turn off Connect to the nearest device automatically if you're in an office with a lot of available devices. You'll still be able to manually connect to the device.
  • Use Wi-Fi is only available if your administrator has set it up for your organization. Wi-Fi network information is used to present a list of devices that are in range. The app can list up to 5 nearby devices, even when ultrasound connections aren't working.
2

In the app header, click Connect to a device to automatically search for nearby devices.

If you don't see the device that you want in the list, select Search for a device and enter the name of the device you want to use.

You can search for available Webex App devices using ultrasound or your Wi-Fi network. Connect to the nearby devices using your Webex App app and you can view and share content during your meetings.
1

Tap your profile picture, choose Devices, and then turn on Use Ultrasound.

This is a good choice when you're in the same room as the device you want to connect to. However, you might want to turn off Auto Connect if you're in an office with a lot of available devices. You'll still be able to manually connect to the device.

2

Tap Device available to view nearby devices and then tap Connect to connect to the device.

Desk Phone

If you're using Webex App to make phone calls, you can set your desk phone to be your default option when making calls from the app. Dial a number from your app, and your call goes through your phone. If you have multiple phone lines, you can change the active line for calling.

Select Connect to a Device and select your phone from one of the Personal Devices choices.


 

If you're connected to your desk phone but want to use Webex App instead, click and then select My Computer before dialing.

What to do next

Create a custom name for your desk phone. Hover over the phone description and click to edit. Unique descriptions are especially useful when you have more than one desk phone connected to your app.