How Do I Enable Cloud Connected Audio (CCA) to Store 5 Digit Internal Phone Numbers?

How do I enable Cloud Connected Audio (CCA) to store 5 digit internal phone numbers?

How do I set CCA to use five-digit internal phone numbers for call-back teleconferencing?

How do I configure CCA to store 5-digit internal numbers in my Webex account?

How do I enable CCA to allow users to store 5-digit internal numbers on my Webex site?

Cloud Connected Audio allows users to configure 5-digit internal phone numbers for call-back.

Note: This new feature must be enabled for your site. If you do not see "Enable internal call-back teleconferencing" as an option, contact your Customer Success Manager (CSM) or Partner Support to get it enabled. For help, see: WBX15 - How Do I Contact My Customer Success Manager (CSM)?

Once internal call-back teleconferencing is enabled for your site, site administrators then need to turn the setting on in site admin.

Site Administrators only


To enable internal call-back teleconferencing for Cloud Connected Audio (CCA) through the Site Administration Portal:

All Hosts - Site-Wide
  1. Log in to your Webex site administration page. (Example: SITENAME.Webex.com/admin.php)
  2. Click on Configuration.
  3. Select Common Site Settings > Options.
  4. In the Site Options section, check the box for "Enable internal call-back teleconferencing":
User-added image
  1. In the Internal Call-back option label: field, enter a name to be displayed in the meeting audio dialog.
  2. Scroll down to the bottom of the page and click Update.

 

Individual Host Accounts
  1. Log in to your Webex Site Administration page. (Example: https://SITENAME.Webex.com/admin.php)
  2. Click Edit User.
  3. Click User Management or Users in the left panel.
  4. Search for the user, then click on their name to open their account settings.
  5. Under Contact Information section, in the phone field, click on the Country/Region drop-down and select None.
  6. In the Number (with area/city code): field, enter the 5-digit internal phone number for CCA.
  7. Scroll down to the bottom of the page and click Update.

Control Hub Administrator only

To enable internal call-back teleconferencing for Cloud Connected Audio (CCA) through the Control Hub Administration Portal:

All Hosts - Site-Wide
  1. Log in to your Control Hub Administration Portal (admin.webex.com).
  2. Navigate to Meeting under Services.
  3. Select the site on which you are making the changes, then choose Configure site from the pop-up on the right.
  4. Open the Site Options section under Common Settings.
  5. Scroll down and check the box for "Enable internal call-back teleconferencing":
User-added image
  1. In the Internal Call-back option label: field, enter a name to be displayed in the meeting audio dialog.
  2. Scroll down to the bottom of the page and click Update.

Individual Host Accounts
  1. Log in to your Control Hub Administration Portal (admin.webex.com).
  2. Navigate to Users under Management.
  3. Select the user that you need to make changes to.
  4. From the pop-up on the right open the Meeting section and select the site afterward.
  5. Open the Advanced User Settings and Tracking Codes hyperlink.
  6. Under the Contact Information section, in the phone field, click on the Country/Region drop-down and select None.
  7. In the Number (with area/city code): field, enter the 5-digit internal phone number for CCA.
  8. Scroll down to the bottom of the page and click Update.

Hosts only


To store 5-digit internal phone numbers for CCA:

 

  1. Log in to your Webex site. (Example: SITENAME.Webex.com)
  2. On the top navigation bar, click My Webex.
  3. On the left navigation bar, select Preferences.
  4. Click on the Audio drop-down menu.
  5. Under the My Phone Numbers section, click on the Country/Region drop-down, and select None.
  6. In the Number (with area/city code) field, enter your 5-digit internal phone number.
  7. Scroll down to the bottom and click on Update.

Was this article helpful?

Related Articles
arrow up