Cisco Headset 520 Controller

The Cisco Headset 521 and 522 features a detachable inline controller.

Cisco Headset 530 Controller

The inline USB controller makes it easy to use basic call features.

Make and answer calls
When you have an incoming call, you hear the ringtone in your headset.

On the inline controller, press Call the call button.

Adjust your volume

PressUpup or Downdown on the inline controller.

End a call

Hold Call the call button on the inline controller until you hear a tone.

Mute yourself on a call

Press Mute the mute button on the inline controller.

Reject a call

Press Call the call button twice on the inline controller.

Place a call on hold

Press Call the call button once on the inline controller.

If you have an incoming call, the headset answers automatically.

Cisco Headset 560 Controls

Call control functions on the Cisco Headset 561 and 562 are found on the headset ear cup.

Cisco Headset 560 Series call controls. The call button is on the front of the ear cup. The mute button is above the call button. Volume controls are on the other side of the same ear cup.

Turn your headset on and off
1

Hold Call the call button on your headset for 4 seconds. You hear a tone indicating headset status.

2

Do one of these actions:

  • Hold Call the call button for 1 second to turn the headset back on.
  • Place the headset on the base.
Make and answer calls
When you have an incoming call, you hear the ringtone in your headset.

You can configure your Cisco Headset 560 Series to answer calls when you pick the headset up from the base.

Do one of these things:

  • Press Callthe call button on your headset.
  • Lift your headset off the base.
    You can toggle this feature on and off on Cisco IP Phones and Webex App.
Adjust your volume
Use the volume controls on your headset to adjust your volume. If you have headset version 2.4(1) or later, you hear a tone when the headset volume has reached the minimum or maximum level.

Hold Volume the volume controls on your headset to adjust the volume.

Mute yourself on a call

Do one of these actions:

  • Press Mute the mute button on your headset.
  • You can also mute yourself with the mute button on the multibase.
End a call
You can easily end an active call right from your headset.

You can also configure your Cisco Headset 560 Series to end calls when you place the headset back on the base.

Do one of these actions.

  • Hold Callthe call button on your headset until you hear a tone.
  • Place your headset on the base.
    You can toggle this feature on and off on Cisco IP Phones and Webex App.
Reject a call

Press Call the call button on your headset twice.

Place a call on hold

While on a call, press Call the call button on your headset.

  • If you have an incoming call, the headset answers automatically.
Answer a call from a different source
Make sure you hold or end any active calls before your switch sources. Active calls are not automatically placed on hold when you change sources on the multibase.

Do one of these actions to answer the incoming call from a different source:

  • Press Call the call button on your headset.
  • Press the source button for the incoming call on the multibase.