If Webex App doesn’t connect to a device automatically, you can manually connect to the device. Just search for the device in the app and then enter the PIN that appears on the device and you’re connected. If Webex App can’t find the device, you can still connect to it by using a 9-character code and then entering the PIN. The PIN just verifies that you’re connecting to the right device because you have to be close to the device to see the PIN on the screen.

1

In the app header, click Connect to a Device to view a list of nearby devices and select the device you want to use from the list.


 

If you select Search for a device, you can search for a device by name, and you'll also see a list of recent devices you've connected to previously.

If your device doesn't show up in the search results or you can't connect to the network to even search for the device, click Connect using 9-character code. Then, enter the code that's on your device and click Next.

2

When the PIN displays on the device, just enter it in Webex App. If you're in a meeting room with several people, you all use the same PIN to connect your app to the device.


 

You must enter the PIN that displays on the device. You cannot use the Host PIN for Webex Meetings.

 

The PIN remains valid for 5 minutes after it first displays. So, if you make a successful connection, you won't be asked for the PIN in any additional attempts within that 5 minute period.

If you try to connect after 5 minutes, you have to enter a new PIN.

If Webex App doesn’t connect to a device automatically, you can manually connect to the device. Just search for the device in the app and then enter the PIN that appears on the device and you’re connected. If Webex App can’t find the device, you can still connect to it by using a 9-character code and then entering the PIN. The PIN just verifies that you’re connecting to the right device because you have to be close to the device to see the PIN on the screen.

1

Tap your profile picture, tap Devices, and then turn on Manual Connection Option.

2

In the spaces list, select Connect to a Device to view a list of nearby devices and select the device you want to use from the list.


 

You can search for a device by name, and you'll also see a list of recent devices you've connected to previously.

If your device doesn't show up in the search results or you can't connect to the network to even search for the device, tap Connect using 9-character code. Then, enter the code that's on your device and tap Next.

3

When the PIN displays on the device, just enter it in the Webex App. If you're in a meeting room with several people, you'll all use the same PIN to connect your app to the device.


 

You must enter the PIN that displays on the device, you cannot use the Host PIN for Webex Meetings.

 

The PIN remains valid for 5 minutes after it first displays. So, if you make a successful connection, you won't be asked for the PIN in any additional attempts within that 5 minute period.

If you try to connect after 5 minutes, you have to enter a new PIN.
If Webex App doesn’t connect to a device automatically, you can manually connect to the device. Just search for the device in the app and then enter the PIN that appears on the device and you’re connected. If Webex App can’t find the device, you can still connect to it by using a 9-character code and then entering the PIN. The PIN just verifies that you’re connecting to the right device because you have to be close to the device to see the PIN on the screen.

1

Click Connect to a Device.

2

Enter the name of the device you want to use or choose a device from the list of Recent devices.

3

When the PIN displays on the device, just enter it in the Webex App.

Once you have connected to a device, the app stays connected to the device while that browser remains open.


 

When you connect to a Webex Board, you can now open a space from your Webex App on the Webex Board.