The Partner Connect - Connectivity Questionnaire (PQ) is used by Cisco to enable partner connectivity with Webex Calling Dedicated Instance. This questionnaire is provided in workbook format and used as a tool to exchange technical details between Cisco and partners. The PQ is required per geographic area (AMER, EMEA, APAC, AUS). Cisco works with the partner to complete the questionnaire.

Connection options include:

  • PartnerConnect (Partner Aggregated Customer connectivity)

  • PartnerConnect via Direct Connect

  • Partner Connect via Equinix Cloud Exchange (ECX)

  • PartnerConnect via a Mixture of Direct and ECX

Additional information on Partner connectivity can be found in the Dedicated Instance Connectivity – Partner Connect Guide.

See the Dedicated Instance Partner Connectivity Questionnaire for the workbook that lets partners exchange technical details with Cisco for the purpose of connecting with Dedicated Instance.

Workbook General Overview

The following must be completed in the PQ process:


Complete the General Contact Information sheet.


Complete the Partner Readiness Dates sheet.


Complete the Partner Connectivity Worksheet according to whether the connection type is Direct, Cloud Exchange (ECX), or a mixture of both.


Provide the completed PQ to Cisco.

Worksheet Instructions

Complete the following steps to create a connection:


Complete the information in the Partner Connectivity Worksheet, selecting Direct, ECX or a mixture of both for the connection type.


For Direct Connect, Cisco provides a Letter of Authorization (LOA) for 2 circuits per data center for the respective region.


All connectivity requests go through an internal Cisco review before being approved.



  • Works with Equinix to complete the wiring according to the LOA

  • Provides a confirmation of the complete cross connections to Cisco via email (for Direct type)

  • Completes the BGP/Routing configuration for the respective Virtual Connection/VRFs and notifies Cisco


Cisco provisions the BGP configuration and provides a Connectivity Validation guide for the partner to perform end-to-end validation.


If successful, the partner receives a notification that the connection state is active.


Traffic is now allowed through the new connection.