Ways to Add and Manage Users in Your Cisco Spark Organization

Document created by Cisco Documentation Team on Nov 9, 2015Last modified by Cisco Documentation Team on Mar 30, 2017
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Every user in your organization needs a Cisco Spark account before they can sign in and access Cisco Spark services. All of these methods send an email invitation to your users.

Choose a method to add or manage users that best suits your organization.

User Management Method


The easiest approach is to add individual users by email or update services for users one-by-one.

If you're using Cisco Spark as a pilot project, we recommend that you add a few users with this method so they can try out and get familiar with the services.

CSV upload is the best way to add many users (up to 1100) at the same time. You download a spreadsheet template as a CSV (comma-separated file), enter the email addresses of all the users you want to add, assign service licenses to those users, and then upload the file to your organization.

Synchronize Users from Active Directory

If your company is using Active Directory, you can add users and synchronize them from your Active Directory with Cisco Directory Connector. The Directory Connector is an essential tool for synchronizing your Active Directory with the backend Cisco cloud directory and allows your users to use cloud services such as Cisco WebEx and Cisco Spark services. After adding users through this method, use any of the following options to entitle your users for services:
  • After the sync status screen, you can select services to add them to all users at once. You can make individual modifications later.

  • At any time after you synchronize your users into Cisco Spark, you can entitle specific users through an exported CSV template, outlined in this article.

Assign Administrator Roles

If you are a customer administrator with full privileges, you can assign roles with different privileges to any user in your organization.

Convert Unlicensed Users

As a customer administrator, you can convert the accounts of your users who registered on their own for Cisco Spark. After you do so, they can use features that are a part of your organization's subscription. You can also check and update the license assignments for these users during the license conversion review.

Use these tasks for the following:
  • Resend an email invitation for Cisco Spark, either as a reminder or if a user never received one.

  • Delete users from your organization if they no longer work there or the account information is incorrect.