ECM Common Known Limitations

  • When users click Attachment to share from their ECM account, they may be prompted to choose an account before they can proceed to choose a file.

  • When somebody shares a file and users click Refresh, sometimes they may not see a thumbnail preview. When users have permission, they can still click on the file to view or edit it.

  • When somebody renames a file after it's shared in a Webex Teams space and users click Refresh, the thumbnail can disappear. When users have permission, they can still click on the file to view or edit it.

  • High DPI support on multiple monitors isn't supported.

  • We only support web-based authentication.

    • Non web-based authentications are not supported, for example Kerberos.

    • Authentications integrated with Mobile Device Management are not supported, for example Microsoft Intune.

    • SSO authentication that prevents embedded browser for authentication is not supported.

Microsoft OneDrive or SharePoint Online Files Limitations

  • Users won't see thumbnails for shared Microsoft Excel files. Excel thumbnails aren't supported by Microsoft.

  • We support all Microsoft OneDrive and SharePoint Online plans, except Office 365 GCC High and DoD, Office 365 Germany, and Office 365 operated by 21Vianet in China.

Box Limitations

  • The download option for Box files isn't supported for Webex Teams on Mac.

  • Users can use Box tools to edit files shared in Webex Teams on Windows, but users are unable to use Box tools to edit files shared in Webex Teams for Mac.

  • Sometimes the Box upload option doesn't work when choosing a file.