change your calling notification settings on the desktop app

When you make changes they only apply to that device. For example, if you mute incoming call notifications on desktop, you'll continue to get notifications on mobile.

1

Open Webex and sign in.

2

Click Settings Settings button represented by a cog icon on the navigation sidebar, and then go to Notifications > Calls.

3

Under Direct Calls section, and choose one of the following options for notifications:

  • Don't mute—enable audio and visual notifications

  • Always mute—disable audio and visual notifications

  • Only mute notifications when I'm in a meeting or on a call—disable audio and visual notifications when you're in a meeting or on a call

    When you choose this option, you can also choose Automatically decline all incoming calls. Calls are declined on all your devices. When you're using Webex Calling and have multiple lines, declined calls only applies to your primary line.

4

Under Direct calls ringtone, choose from the available ringtones.

5

If you have been setup by your administrator, you will have a Call Pickup section. Under Call pickup, choose your notifications.

  • When you're using Calling in Webex (Unified CM), you can choose whether to disable audio and visual call pickup notifications
  • When you're using Webex Calling, you can choose from the following:
    • Group call—choose whether to disable audio and visual group call pickup notifications
    • Watchlist—choose whether to disable audio and visual group BLF monitor call pickup notifications
    • Tone—choose from the available ringtones for Group or Watchlist notifications
  • When you're using Webex for Service Providers, you can choose from the following:
    • Watchlist—choose whether to disable audio and visual BLF monitor call pickup notifications
    • Tone—choose from the available ringtones for Watchlist notifications
1

Tap your profile picture, and then go to Settings > Notifications > Calling.

2

Choose one of the following options for Incoming calls on this device:

  • Banners and Sounds
  • Banners Only
  • Off

This applies to Webex Calling and Calling hosted by a Service Provider.

3

Toggle Silence Rings to silence incoming calls on this device.

This applies to Unified CM.

4

Under Call Pickup, toggle Notifications to off.

This applies to Unified CM. If you're enabled for call pickup, you can turn off call pickup notifications.

5

Under Incoming calls ringtone select an option from the ringtone dropdown list.

1

Tap your profile picture, and then go to Settings > Notifications > Calling and choose from the following:

  • Toggle Incoming Calls on this Device to off.

This applies to Webex Calling and Calling hosted by a Service Provider.

  • Toggle Call pickup to off.

This applies to Unified CM. If you're enabled for call pickup, you can turn off call pickup notifications.

2

Go to Settings > Notifications > Sounds and vibration > Calls and choose from the following:

  • Toggle Silence rings to off.

  • Toggle Vibrate to off.

  • Under Ringtone select an option from the ringtone list.