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Oct 1, 2020 | view(s) | people thought this was helpful

How Do I Troubleshoot Webex Room Kit Issues?

How do I troubleshoot Webex Room Kit issues?

What should be checked to troubleshoot Webex Room Kit issues?

4K Troubleshooting:

  • Webex Room Kit supports input and output of 4K resolution
  • Make sure cables are HDMI 2.0 compliant - HDMI 1.4 compliant cables do not support 4K/60fps.
  • Try a lower resolution on screen to see if picture stabilizes.
  • Cisco provides HDMI 2.0 compliant cables with bundles (also an 8m compliant cable is available).
For more information on Webex Room Kit, see: https://www.cisco.com/c/en/us/products/collateral/collaboration-endpoints/spark-room-kit-series/datasheet-c78-738729.html

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