October 01, 2020 | 6463 view(s) | 13 people thought this was helpful
    How Do I Troubleshoot Webex Room Kit Issues?

    How do I troubleshoot Webex Room Kit issues?

    What should be checked to troubleshoot Webex Room Kit issues?

    4K Troubleshooting:

    • Webex Room Kit supports input and output of 4K resolution
    • Make sure cables are HDMI 2.0 compliant - HDMI 1.4 compliant cables do not support 4K/60fps.
    • Try a lower resolution on screen to see if picture stabilizes.
    • Cisco provides HDMI 2.0 compliant cables with bundles (also an 8m compliant cable is available).
    For more information on Webex Room Kit, see: https://www.cisco.com/c/en/us/products/collateral/collaboration-endpoints/spark-room-kit-series/datasheet-c78-738729.html

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