Was this article helpful?
Thanks for your feedback.
What are the Limitations for System Wakeup on Webex Room OS Devices?
Feedback?Limitations
- Halfwake is enabled for all products, including SX10(N) and DX70, but the config for this setting is not available for any products (only remote support user)
- WakeupOnMotionDetection is enabled for all products by default except for the
- SX10(N)
- DX70
- DX80
This means that the system will not automatically wake up for the affected products mentioned above based on motion detection. It will wake up if you pair a Cisco Spark Client to the system or tap the Touch panel / Pick up the remote.
- Tapping the Touch 10 panel/screen of DX70 or picking up the remote (SX10/SX20) will take the system to Awake state, after 2 minutes of inactivity it will go to halfwake as the other products.
- Customers can ENABLE WakeupOnMotionDetection manually, But this feature does not work very well due to a hardware limitation. Customers who complain that this does not work well should be advised to DISABLE the WakeupOnMotionDetection as it is not supported for these devices:
- SX10(N)
- DX70
- DX70 has a HW lowpass filter on the microphone. The effect of this is that only a small amount of ultrasound is picked up, so the feature does not work well. The DX80 has the feature disabled by default, as it does not fit the standard use case for this type of system, but it will work if enabled manually.
- SX10 uses a different clock on the microphone and speaker, which causes drifting. Today's WakeupOnMotionDetection does not handle this very well, so the feature does not work well.
Was this article helpful?
