Water Mark
Mar 16, 2020 | view(s) | people thought this was helpful

I'm Prompted to Install the Webex Add-on While Joining a Meeting on my iPad

I'm prompted to install the Webex Add-on while joining a meeting on my iPad.

Unable to start/join a meeting on an iPad running iOS 13.

iPad users are prompted to install the Webex add-on while starting/joining a Webex Meeting. This is a known issue with iPads running iOS 13.x, and it will be fixed in the Webex Business Suite (WBS) 40.5.


To fix this issue, change the Safari settings from Desktop Mode to Mobile Mode:

  1. Open Settings, then tap Safari.
  2. Under the SETTINGS FOR WEBSITES section, select Request Desktop Website.
  3. Disable the All Websites setting.

Was this article helpful?

Related Articles

Recently Viewed