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Mar 16, 2020 | view(s) | people thought this was helpful

I'm Prompted to Install the Webex Add-on While Joining a Meeting on my iPad

I'm prompted to install the Webex Add-on while joining a meeting on my iPad.

Unable to start/join a meeting on an iPad running iOS 13.

iPad users are prompted to install the Webex add-on while starting/joining a Webex Meeting. This is a known issue with iPads running iOS 13.x, and it will be fixed in the Webex Business Suite (WBS) 40.5.

Workaround:

To fix this issue, change the Safari settings from Desktop Mode to Mobile Mode:

  1. Open Settings, then tap Safari.
  2. Under the SETTINGS FOR WEBSITES section, select Request Desktop Website.
  3. Disable the All Websites setting.

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