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    November 24, 2025 | 4306 view(s) | 10 people thought this was helpful
    How Do I Get an Account for Support Case Manager (SCM)?
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    Accessing SCM requires a Cisco.com ID. Review this article for instructions on validating your existing login and/or creating a new account.

    Accessing SCM requires a Cisco.com ID. To check if your Cisco.com ID will work with accessing Support Case Manager, follow the steps below:

     

    1. Login to the Cisco Webex User Hub with your email address and Webex password.
      • If this works, you can access Support Case Manager with these credentials.
      • If this does not work, register for a Cisco.com account here.

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