How to Resync or Reboot a Webex Calling Device in Control Hub?
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After implementing changes to device defaults in Control Hub, the system prompts a resync or reboot of devices. This content provides a step-by-step guide.

On the Devices page, you have the capability to review, modify, remove, reboot the device, or generate a new activation code if applicable.

Follow the steps below to re-sync or reboot:

  1. Go to Control Hub.
  2. Under Management > Device.
  3. Click on Actions > Apply Changes or Reboot.

The Actions tab has these options for device:
  • Apply Changes - Issues request to the phone to download and apply changes to the configuration.
  • Reboot - Issues request to force reboot the device and download the current configuration.
  • Report Problem - Issues request to the device to generate and upload a PRT to the cloud.
  • Delete - Deletes a device that is listed for the user.

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