Set the Preferred Language for Your Organization


The new language is only applied to users onboarded after this change is made.

Before you begin

If you've synchronized users from your Active Directory, then the preferred language from the Active Directory overrides the language you configure at the organizational level.

1

From the customer view in https://admin.webex.com, go to Services, and click Call > Settings.

2

Under Regional Settings, select the Preferred Language, and save your changes.

You'll see these changes across your organization and your users' phones may restart.

Change the Preferred Language for Specific Users

You may want to override the language set for the organization or correct a misconfiguration.

1

From the customer view in https://admin.webex.com, go to Users, and choose a user.

2

Select Calling > Language.

3

Under Lanugage, choose a preferred language for email communication.

4

Under Announcement Language, choose the preferred language for audio announcements and voice prompts.


 

If you're unable to change the language, it could be because the language is from your Active Directory. Update your Active Directory and synchronize your users into Webex.

5

Click Save.

Change the Preferred Language for Specific Workspaces

You can change the preferred language for specific workspaces. You may want to override the language set for the organization or correct a misconfiguration.

1

From the customer view in https://admin.webex.com, go to Workspaces, and choose a workspace.

2

In the Calling section, click Temporarily manage calling settings from classic view.

3

Select Calling > Language.

4

Choose the preferred language for audio announcements and voice prompts.

5

Click Save.