The Recents list contains the calls that you made, received, missed on the phone. If your administrator configures it, you can also see the call history from the server.

When you receive new voice messages, you can see the voice message icon the voice message icon or the urgent voice message icon the urgent voice message icon in the Recents screen.

The calls are sorted into the following types:

  • All: Lists all the recent calls.

  • Placed: Lists the outgoing calls that you placed.

  • Received: Lists the incoming calls that you answered.

  • Missed: Lists the missed calls

In each of the types, calls are grouped if they are to and from the same number.

Your phone stores a maximum number of 180 calls in the Recents list. If your Recents list reaches the maximum size, the next new entry overwrites the oldest entry in the list.

View your recent calls

Use the Recents list to view your call history. The call details include the following information:

  • Contact information of a call

  • Time that a call was placed or received

  • Call duration

  • All the history calls with a contact

If you have multiple lines configured on your phone, you can switch to a particular line and see the call history for the line.

1

On the phone home screen, tap the Recents button Recents.

2

(For multiple lines) To view the call history for a specific line, choose the line from the Lines list.

the graphic for the lines list

If you don't choose a line, the Recents list shows the call history for the primary line.

3

Tap the Placed, Received, or Missed tab to view the respective call list.

4

To view the details of a particular call, tap the Expand button on the call entry.

the screenshot of Recents list
Make a call from call history

Use the Recents list to quickly return or repeat a recent call without looking for the contact in your directories.

1

On the phone home screen, tap Recents the Recents button to open the Recents list.

The digit on the icon shows the total number of missed calls and unread voice messages on the phone.

By default, your phone displays the call history for the primary line.

2

(For multiple lines) View the call history of a specific line:

  1. Tap the Expand button next to the line to open the Lines list.

    If you have missed calls on the phone, an icon the missed calls icon or the missed calls and unread voicemails icon displays next to the line.

  2. Choose a line by tapping it from the Lines list.
3

Locate a call entry by scrolling down the Recents list.

4

Tap the call entry to directly make a call.

5

(Optional) If you want to modify the dial number before you make a call, do the following:

  1. Tap the Expand button for the call entry to show the call history details.
  2. Tap Edit dial.
  3. Enter the dial number based on the existing number.
  4. Tap the Call button to dial the number.
Delete a recent call

Your recent calls are sorted into Placed, Received, and Missed calls in the Recents list. If you don't want any particular call to display in the list, you can delete it.

You can't delete the call history that the administrator manages in the server.
1

Open the Recents list.

2

Locate the record that you want to delete.

You can look for the record by scrolling down the list or using the search bar at the top of the list.

3

On the call entry, tap the Expand button to open the call details.

the screenshot of Recents list
4

Tap the Delete button.

5

Tap Yes to delete the record.

Clear the call history

You can clear the entire call history stored on your phone locally. You can also delete only the call history of a particular type, for example, the placed calls, and keep the others.

You can't clear the call history that the administrator manages in the server.
1

Open the Recents list.

2

Tap one of the following tabs to open it.

  • All: (Default) Open this tab if you want to delete all calls on the line.

  • Placed: Open this tab if you want to delete all placed calls.

  • Received: Open this tab if you want to delete all answered calls.

  • Missed: Open this tab if you want to delete all missed calls.

3

Tap the Delete button

4

Tap Yes on the prompt to clear the list.