Webex Go feature in Webex Calling enables mobile phone's to be the user’s Webex device by assigning a phone number to a user.

For additional details on Webex Go, refer to What is Webex Go.

Webex Go BYOD Cisco provides mobile access device as an eSIM on a personal mobile device. You can purchase this along with a Webex Calling add-on subscription through the Webex-Go-C SKU.

The Webex-Go-C SKU is available for purchase until May 1st, 2025.

To provision Webex Go BYOD, the administrator adds a Webex Go device to a user.

Webex Go Mobile Operator enables a compatible mobile phone number and plan from a mobile operator to be assigned as the user’s primary number.

The administrator provisions this feature by adding a phone number to a location as a Mobile number type and assigns the number to the user to activate it.

The user needs to purchase a ‘Webex Calling Enabled’ phone number and mobile subscription from a certified mobile provider. Certified providers are listed on the Connection Type page on the Control Hub.

Webex Go Mobile Operator cannot be enabled for users with Cisco Calling Plan, Local Gateway, or non-certified mobile providers.

Add a Webex Go BYOD device to a user (Users page)

Prerequisites:

  • User should have Webex Calling professional license.

  • The user should be in a US, UK, or France location. Additional country support is coming soon.

Follow the steps below to add a Webex Go device to a user from the Users tab in Control Hub. Watch this video demonstration on how to add Webex Go to users in Control Hub.

  2. From the customer view in https://admin.webex.com, go to Users.

  3. Select the User that you want to generate an activation code for.

  4. Scroll down to Devices and click ...

  5. Select Add Webex Go Device.

  6. On the Add Webex Go Device page, select the Subscription ID and the Phone Number from their respective drop-down list.

    Select the Subscription ID, if there are multiple subscriptions with Webex Go licenses.

    Select the Phone Number if the user doesn’t have an assigned primary number.

  7. The activation code along with instructions to enable the device is emailed directly to the user.

    The single use activation code expires after 90 days.

    If organization settings are set to suppress emails, you have the option to copy, email, or print the alphanumeric activation code and send it to the user.

Add a Webex Go BYOD device to a user (Devices page)

Prerequisites:

  • User should have Webex Calling professional license

  • The user should be in U.S. or UK location

Follow the steps below to add a Webex Go device to a user on the Devices tab in Control Hub. Watch this video demonstration on how to add Webex Go to users in Control Hub.

  1. From the customer view in https://admin.webex.com, go to Devices.

  2. Click on Add Device, and select the Existing User option.

  3. Search for the user you'd like to assign the device to, then click Next.

  4. Select Webex Go Device.

  5. The activation code along with instructions to enable the device will be emailed directly to the user.

    The single use activation code expires after 90 days.

    If organization settings are set to suppress emails, you have the option to copy, email, or print the alphanumeric activation code and send it to the user.

Add Webex Go BYOD devices in bulk

Follow the steps below to add Webex Go devices to multiple users in Control Hub. Watch this video demonstration on how to add Webex Go to users in Control Hub.

  1. Download the template from Devices→ Add Device → Import/Upload CSV file → Download CSV template to get the correct Webex Go subscription in the file.

  2. Add the list of users who need to be provisioned with Webex Go. Complete the username, extension number, phone number, location columns and set the device type to WEBEX_CALLING, the model column to Webex Go Device and the Webex Go Subscription column to TRUE.

  3. Once complete, save your CSV file.

  4. Go back into the bulk add devices screen and click Import to upload the CSV file.

  5. Before clicking submit, select the radio button for email activation code, ensuring that the end-user will receive an email with the activation code and instructions. Click submit when done.

Table 1. Sample data

Username

Type

Extension

Phone Number

Device Type

Model

MAC Address

Location

Webex Go[Sub- .1b7da88e-7665-4713-b8fe-c4662e78d2c0]

archer@farms.com

USER

1003

231-456-9000

WEBEX_CALLING

Webex Go Device

Dallas

TRUE
Add mobile numbers

Steps to add Webex Go Mobile Operator numbers in the Control Hub.

  1. From the customer view in https://admin.webex.com, go to Services, and choose Calling > Numbers.
  2. Click Manage > Add.

    control hub, add numbers

  3. Choose a location from the Location drop-down menu.

    Mobile number must be added to the correct location of the intended Webex Calling subscriber for proper assignment.

  4. Select Mobile number for the Number type

    For more information see, Manage phone numbers in Control Hub.

    Choose a location to add numbers.

  5. Choose a mobile operator from the Mobile operator drop-down menu.

    If you choose AT&T, see Webex Go with AT&T.

  6. Click Next.
  7. Enter the mobile number, each number must be separated by a comma.

    • You can add up to 1000 numbers.

    • Numbers are automatically validated when you add a comma.

    • Numbers with issues are highlighted in red. Hovering over numbers shows a tooltip with information on why the validation failed for those numbers.

    Image describing Entering PSTN numbers.

  8. Click Save and continue.

Once the numbers are provisioned successfully, you'll see the mobile phone number in the numbers lists. You’ll also see a badge by the number to indicate that it’s a Webex mobile number.

The mobile numbers added are in inactive state, and automatically activated after assigned to a user.

What to do next?

Assign the mobile number to a user.

Assign a mobile number to a user

Once your Webex Go Mobile Operator numbers are added in the number management inventory in the Control Hub, you can then assign them to your users.

1

From the customer view in https://admin.webex.com, go to Users.

2

Select the user to whom you want to assign the mobile number.

3

Select Calling.

4

Click Add Number under Directory Numbers.

If a primary number is already assigned, click Primary to replace the primary number with the Webex Mobile number.

User's profile in Control Hub on the Calling tab showing Numbers information for a user.

5

Use the drop-down next to Phone number to select the mobile number to assign.

The drop-down list includes all available numbers to assign. Webex Mobile tags help filter the list to see which mobile numbers are available to assign to your users.

Add MO to user

  • Up on selecting the mobile number, if you see number activation pending message then, recheck the stauts in 2 hours.

  • If you get mobile number activation error message, check the activation error details in the PSTN order page.

6

Click Save.

The Webex Go mobile device is automatically assigned to the user and available to view on the user's Devices tab.