By default, there is a delay of about 2 seconds at the beginning of calls while the headset establishes a connection with the base. Always On mode allows you to keep your audio connected between your headset and base even when you aren't on a call or playing music.


  • This feature is not visible if the administrator turns it off in Control Hub.
  • Because the headset and base maintain a continuous connection, Always on mode will impact headset deployment in denser DECT environments.
  • Always on mode also draws more power and may impact battery life.

This feature is disabled by default, follow the steps below to turn on it:


Launch Webex App.


Click your profile picture, and select Settings > Devices.


Choose your headset, and select Advanced settings > General settings > Wireless.


Turn on Always on.

Changes automatically save to your headset.