Advanced headset settings in the Webex App

Find your Cisco headset information

You can find all your basic headset information in Webex App, including the headset name, model, serial number, and firmware version. You can also view your current battery level on your Cisco Headset 720 or 730.
1

Click your profile picture and select Settings > Devices.

2

Select your headset, and click Advanced settings > Headset info.

Customize your general headset settings

Your available headset settings vary depending on your Cisco Headset model.

Cisco Headset 560 Series

  • Dock event – Choose whether to end or answer calls when you place or remove your headset from the base.
  • Wireless – Toggle Always on mode on and off. Always on mode keeps the audio connection between your headset and base active. This may drain your headset battery at a faster rate.

Cisco Headset 730 and Cisco Headset 720 Series

  • Voice assistant – Toggle voice assistant controls through the left ear pad.
  • Dock event (720 for MS Teams and 730 only) – Choose whether to end a call when you place your headset on the charging stand.
  • Smart sensors (730 only) – The Cisco Headset 730 smart sensors detect when you put on or take off your headset. You can pause your music playback or mute a call when you take off your headset. You can also answer an incoming call when you pick up your headset.
1

Click your profile picture and select Settings > Devices.

2

Select your headset, and click Advanced settings > General settings.

3

Adjust your settings. Changes automatically save to your headset.

Customize your audio notification settings

Customize audio notifications in the Cisco Headset 730 and Bang & Olufsen Cisco 980. Most settings give you a choice to hear a voice notification, a tone, or no notification at all for events such as an incoming call.

1

Click your profile picture and select Settings > Devices.

2

Select your headset, and click Advanced settings > Notification settings.

3

Adjust your settings. Changes automatically save to your headset.

Customize your advanced audio settings

Customize the following audio settings in Webex App:

  • Equalizer – Select from a list of preset audio settings to customize the blend of bass and treble in your headset audio.
  • Sidetone – Customize how much of your own voice that you hear through your headset.
  • Noise cancellation – For headsets with noise cancellation technology, you can customize how much background noise filters through your headset.

1

Click your profile picture and select Settings > Devices.

2

Select your headset, and click Advanced settings > Audio settings.

3

Adjust your settings. Changes automatically save to your headset.

Reset your headset settings

You can reset your headset to the default factory settings.
1

Click your profile picture and select Settings > Devices.

2

Select your headset and click Advanced settings.

3

Click Reset all.