To configure the Microsoft Entra connected application, perform the following steps:

Before you begin

Create the public and private key certificates to upload to the Microsoft Entra connected application. For more information, see Create public and private key certificates for Microsoft Dynamics 365 Connector.

1

Open a web browser and type in https://entra.microsoft.com/.

2

Sign in to the Microsoft Entra admin center using valid user credentials.

3

Register a new application by performing the following tasks:

  1. Navigate to App Registrations.

  2. Click +New Registrations.

  3. On the Register an application screen, enter the following details:

    • Name—Enter the name for the application (the name of the connector).
    • Supported account types—Choose Accounts in this organizational directory only.
    • Redirect URI—Choose web as the platform for your application.
4

Upload the certificates by performing the following steps:

  1. Navigate to Certificates & Secrets tab.

  2. Upload the certificate.pem file you generated.

  3. Make a note of the following application details:

    • Application (client) ID.
    • Directory (tenant) ID to be used in the token URL.

What to do next

After you've configured the application, configure the Microsoft Dynamics 365 connector on Control Hub for use in Flows. See Configure Microsoft Dynamics 365 Connector for Webex Contact Center Flows.