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This Help article is for Cisco Desk Phone 9800 Series registered to Cisco BroadWorks or Webex Calling.
The Recents list contains the calls that you made, received, missed on the phone.
The calls are sorted into the following types:
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All: Lists all the recent calls.
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Placed: Lists the outgoing calls that you placed.
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Received: Lists the incoming calls that you answered.
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Missed: Lists the missed calls
Calls will not be grouped even if they are to and from the same number. Each call is a single record.
Your phone stores a maximum number of 180 calls in the Recents list. If your Recents list reaches the maximum size, the next new entry overwrites the oldest entry in the list.
View your recent calls
Use the Recents list to view your call history. The call details include the following information:
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Contact information of a call
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Time that a call was placed or received
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Call duration
If you have multiple lines configured on your phone, you can switch to a particular line and see the call history for the line.
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Do one of the following:
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(For multiple lines) To view the call history for a specific line, choose the line from the Lines list.
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Select the All, Placed, Received, or Missed tab to view the respective call list. | ||
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To view the details of a particular call, select the the call entry. |
Make a call from call history
Use the Recents list to quickly return or repeat a recent call without looking for the contact in your directories.
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Press |
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Select Recents to access the Recents list. You can also press Recents softkey on the phone home screen |
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(For multiple lines) View the call history of a specific line: |
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Locate a call entry by scrolling down the Recents list. |
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Press Call. |
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(Optional) If you want to modify the dial number before you make a call, do the following: |
Add a contact from Recents
Use the Recents list to add a call entry as a contact.
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Press |
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Select Recents to access the Recents list. You can also press Recents softkey on the phone home screen. |
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(For multiple lines) View the call history of a specific line: |
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Locate a call entry by scrolling down the Recents list. |
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Press Options. You can also select a call entry to view the call history, and then press Options. |
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Select Add to contact. |
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Enter the details and press Save. |
Delete a recent call
If you don't want a particular call to display in the Recents list, you can delete it.
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Press |
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Select Recents to access the Recents list. You can also press Recents softkey on the phone home screen to access the Recents list. Your administrator configures this softkey. |
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(For multiple lines) View the call history of a specific line: |
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Locate a call entry by scrolling down the Recents list. |
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Press Options. You can also select a call entry to view the call history, and then press Options. |
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Select Delete. |
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Press Delete to delete the record. |
Clear the call history
You can clear the entire call history stored on your phone locally. You can also delete only the call history of a particular type, for example, the placed calls, and keep the others.
You can't clear the call history that the administrator manages in the server. |
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Press |
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Select Recents to access the Recents list. You can also press Recents on the phone home screen to access the Recents list. Your administrator configures this softkey. |
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(For multiple lines) View the call history of a specific line: |
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To delete the call history, do one of the following: |
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Select Delete all. |
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Press Delete to clear the list. |
Make a call from call history
Use the Recents list to quickly return or repeat a recent call without looking for the contact in your directories.
Before you begin
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Press Recents softkey on the phone home screen. Your administrator configures this softkey. For multiple lines, you can also press More (…) next to a line and then select Recents |
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(For multiple lines) View the call history of a specific line: |
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Locate a call entry by scrolling down the Recents list. |
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Make a call:
(Optional) To add a new number to personal directory, select + next to Edit dial. |
Add a contact from Recents
Use the Recents list to add a call entry as a contact.
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Press Recents softkey on the phone home screen. Your administrator configures this softkey. For multiple lines, you can also press More (…) next to a line and then select Recents |
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(For multiple lines) View the call history of a specific line: |
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Select > next to an call entry. |
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Select + next to Edit dial. In the Add personal contact screen, few fields (Work phone,
Name) are be auto filled. You can add the other fields and select
Save to save the entry as your contact.
|
Delete a recent call
If you don't want a particular call to display in the Recents list, you can delete it.
1 |
Press Recents softkey on the phone home screen. Your administrator configures this softkey. For multiple lines, you can also press More (…) next to a line and then select Recents |
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(For multiple lines) View the call history of a specific line: |
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Select > next to an call entry. |
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Select Delete icon. |
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Select Delete to delete the Recents call entry. |
Clear the call history
Before you begin
You can clear the entire call history stored on your phone locally. You can also delete only the call history of a particular type, for example, the placed calls, and keep the others.
You can't clear the call history that the administrator manages in the server.
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Press Recents softkey on the phone home screen. Your administrator configures this softkey. For multiple lines, you can also press More (…) next to a line and then select Recents |
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In the Recents list screen, select the Delete icon at the bottom of the screen. |
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To confirm the deletion of all call history, select Delete. |