Due to local telecommunications regulatory changes, toll-free call-in numbers for Mexico for the Webex telephony bridge servicing your Webex site will be changed. This number change will be implemented during the following time window, based upon your site’s region:

US

EMEA

APAC

ANZ

August 16, 2019 between 7:00 PM and 11:59 PM PDT (GMT -7)

August 17, 2019 between 7:00 PM and 11:59 PM GMT

August 17, 2019 between 9:30 PM and *2:30 AM (*8/18/2019) Singaporte Time (GMT +8)

August 17, 2019 between 9:00 PM and *2:00 (*08/18/2019) PM AEST (GMT +10)

Below are all the phone numbers that will change:

US

From

To

018000622932

8000622932

018001122972

8001122972

018000622284

8000622284

018002848004

8002848004

018002487541

8002487541

018000622933

8000622933

018000622027

8000622027

018000622103

8000622103

018000622143

8000622143

018000622127

8000622127

APAC

From

To

018002889659

8002889659

EMEA

From

To

018002483780

8002483780

ANZ

From

To

018000627425

8000627425

The following phone numbers will not change, as they start with 0018XX:

0018001233198

0018005145545

0018005145536

0018005143553

0018005143552

0018005143550

0018005143551

0018005143555

0018005143554

0018005143557

This update will only affect customers using Webex direct PSTN audio services, and only affects the Mexico toll-free call-in numbers. Customers using Cloud Connected Audio services are unaffected by this change.

All meetings will automatically display the new number for Mexico in the global call-in list.

Any previously scheduled meetings that included the toll-free call-in number for Mexico in the meeting invite will need to be manually updated by the host to show the new number.