To remove this integration you delete configuration from Control Hub, remove CVI configuration from the Microsoft 365 tenant, and revoke the Office 365 permissions that you previously granted to the integration.

Before you begin

  • In order to remove the video integration, you need the following administrative access permissions:

    • Full administrator account for your Webex organization, and a web browser that can access Control Hub (See System Requirements for Cisco Webex Services for browser compatibility.)

    • Microsoft Teams administration privileges within the Microsoft 365 tenant

    • Microsoft Tenant Global Administrator privileges in your organization

  • You need the access to run Microsoft PowerShell commands to complete the removal steps:

    • MicrosoftTeams PowerShell module installed. (Version 2.0 or newer recommended.) See " Install Microsoft Teams PowerShell" on the Microsoft Documentation web site for more information.

    • At the time of this writing, Microsoft recommends PowerShell version 5.1 when using the MicrosoftTeams module, so we recommend using PowerShell on a Windows machine. See the PowerShell 5.1 system requirements on the Microsoft Documentation web site for more information.


Delete the tenant from Control Hub:

  1. From the customer view for your organization in, go to Services > Hybrid.

  2. On the Video Integration Microsoft Teams card, click Edit Settings.

  3. Click the More button (...), in the Action column, then click Delete.


    Depending on the current status of your integration you may see either Delete or a menu of options in the Action column.


Open a PowerShell window on your computer and install the MicrosoftTeams PowerShell module if it's not already installed:

  1. At the PowerShell command prompt, type the following command:

    Install-Module MicrosoftTeams -AllowClobber
  2. If you are prompted to trust the PSGallery repo, acknowledge with Y to trust and proceed with the download and installation.


Import the MicrosoftTeams module and connect to your Teams tenant:

  1. Use the existing window or open a new PowerShell 5.1 window on your computer.

  2. At the PowerShell prompt, type the following command:

    Import-Module MicrosoftTeams 
  3. At the PowerShell prompt, type the following command:

    A Microsoft sign-in page appears.
  4. Enter the credentials for the user with Microsoft Teams administration privileges for the tenant.

    If successful, you get feedback on which account and tenant you successfully signed into. If you get an error, repeat the command and refer to the Microsoft documentation for PowerShell for additional assistance.


    You must successfully sign in to your Teams tenant before proceeding to the remaining steps.


Run the following PowerShell command:

Remove-CsVideoInteropServiceProvider -Identity Cisco


Sign in to the Azure web portal as the Microsoft Global Admin, and navigate to Azure Active Directory > Enterprise Applications.


Open the Webex Video Integration for Microsoft Teams application.


Click Properties > Delete and confirm the deletion.