Figure 1. Cloud-Connected UC Deployment

Cloud-Connected UC (CCUC) is a suite of Cisco Webex cloud services with a single global view to manage on-premises UC and Unified CM cloud services. CCUC is an efficient, cloud-based managed services product for an on-premises Unified CM deployment. It provides a centralized cloud-based tool for analytics, upgrades, and troubleshooting. It allows customers to leverage the benefits of the Cisco Webex cloud, while keeping critical calling workload on your premises.

Customers can subscribe to the UC management Services on Control Hub. Customers can access the Webex Control Hub to get a single global view and host the entire on-premises UCM network from a single operation control panel that supports the Cisco cloud services. CCUC helps manage multiple clusters, for both Unified CM and Unified CM Cloud deployments. CCUC achieves this with plugins that are installed on the individual UCM applications that send telemetry data to the Cisco Webex cloud. Plugins register with the Cisco Webex cloud during onboarding and are authenticated to the cloud using the Webex Common Identity framework. Subsequent updates to these plugins are automatically managed through the cloud.

The deployed Unified CM Management plugin communicates to the cloud (through configured proxies), downloads the telemetry module and installs it. The Telemetry module is then activated and authenticated. It collates the telemetry data from the on-premises devices and sends the data to CCUC Cloud, where the CCUC Analytics UI directly accesses the data, generates the facts and then renders the charts on the UI.

CCUC provides business metrics essential for capacity planning and optimizing resources. It also provides automated workflows for end–to-end troubleshooting and change management tasks, such as upgrades. It helps system administrators maintain and communicate service-related Key Performance Indicators (KPIs).

For information on how to order CCUC, refer to the Cisco Collaboration Flex Plan Ordering Guide at:

What to do next