Overview

You can provision Webex Teams and Webex Meetings orders in Control Hub. Both new orders and transfers can get provisioned in Control Hub. New orders and transfers both begin with subscription mapping, then continue based on whether you’re provisioning a new order or a transfer.

Provision New Orders

After you order new services for Webex Teams or Webex Meetings, you'll be able to provision them and manage them using Control Hub.

You'll get a welcome email that includes a link to set up your services. If you didn't get that email, contact the salesperson you worked with to place the order.

Provision Orders With a Transfer Code

If you are completing the provisioning process and intend to transfer an existing active site to a subscription, then you need a transfer code, and a list of approved sites to transfer. Contact your salesperson for this information.

Provision Subscription Updates

After you submit an update request, your licenses and services enter a pending state and need to be provisioned in Control Hub.

Subscription Mapping for Order Provisioning

The first step in the provisioning process is to map your subscription. You will need to do this if you are provisioning a new organization or transferring one.

1

Open the email you received titled Provisioning information required for order..., and click Set Up Your Service.

2

Select Next.

3

Choose one of the following options:

  • If you're going to set up the service, choose Yes, I will Setup and select Next. When you click Next, the system checks your email address (referred to as the provisioning contact email, since you are provisioning the account) against existing Webex organizations to see if an organization already exists.
  • If you're not going to set up the service, choose Another person in my company will set up, select Next.
4

You'll see one of the three results described below. The bold part is the first sentence of the messages you received. The rest is a description of what the message indicates.

  • Based on your email address, you have been matched the following organization. This means the provisioning contact email matches an existing Webex organization. If this is the case, review the Organization information and click Next.
  • Based on the email address, we could not find an organization in our identity system to which you may belong. This means the provisioning contact email doesn't match an existing Webex organization. You can choose to create a new organization–select Create Organization, enter an admin contact email address, Company Name, and then select Next.
  • Based on the email address provided, we have found the following Webex organization that match this user's domain. This means the provisioning contact email doesn't match any accounts, but the associated domain already belongs to a Webex organization. If this is the case, review the organizations carefully, and use the image below to identify if this is the right organization to choose and select Choose this Org. Contact your sales person if you're not sure.
5

Review your subscription mapping. If everything looks right click Next.

6

Choose one:

Transfer an Existing Cisco Webex Site to a Subscription

1

Sign in to Control Hub, agree to the terms of service, and click Next.


 

If you're creating a new Webex organization, you'll be asked to create a password before you start the provisioning process.

2

Review your subscription and click Get Started.


 

If you choose Save for Later, then your subscription won't be provisioned.

3

In the Meeting Settings tab check the I have a Transfer Code to migrate an existing Webex site box, enter the transfer code for one of your Webex sites and select Next.


 

If you are transferring multiple sites, they are automatically pulled from the commerce system when you enter one of the site names.

4

To add more Webex sites, enter the name, appropriate time zone, and select Validate.

5

Choose where you want to manage your users, in Control Hub, or Webex Site Administration, and then choose Next.

6

Distribute the licenses across the necessary sites, and select Next.


 

Make sure the license quantities that you allocate match your existing subscription. If something looks off, contact your salesperson.

7

Review the information and then click Next.

8

Enter a subdomain, check if it's available, and select Save.

You can change subdomains later in Webex if you need to.

9

Click Provision and your order is provisioned.

Provision Your New Webex Teams and Webex Meetings Order

1

Sign in to Control Hub, agree to the terms of service, and click Next.


 

If you're creating a new Webex organization, you'll be asked to create a password before you start the provisioning process.

2

Review your subscription and click Get Started.


 

If you choose Save for Later, then your order won't be provisioned.

3

In the Meeting Settings tab, check the Yes, keep this site... if you want to keep a site that you created as part of a trial. If you don't, then leave the box unchecked and select Next.

4

To add more Webex sites, enter the name, appropriate time zone, and select Validate.

5

Choose where you want to manage your users, in Control Hub, or Webex Site Administration, and then choose Next.

6

Distribute the licenses across the necessary sites, and select Next.


 

You have to distribute all licenses before the Next button is enabled.

7

Review the information and then click Next.

8

Enter a subdomain, check if it's available, and select Save.

You can change subdomains later in Control Hub if you need to.

9

Click Provision and your order is provisioned.

Confirm Updates to Your Webex Teams and Webex Meetings Subscription

If your subscription changes don’t require you to provide any information, confirm the update details to initiate the changes.

1

Sign in to Control Hub.

If you have more than one pending update, select the update you want from the menu and click Next.

2

Review your subscription update and click Provision, or click Confirm if there are no changes.


 

If you choose Save for Later, the changes aren't applied.

Provision Updates to Your Webex Teams and Webex Meetings Subscription

Some subscription changes require you to provide information to provision the changes, such as new site information or license distribution.

1

Sign in to Control Hub.

If you have more than one pending update, select the update you want to confirm from the menu and click Next.

2

Review your update and click Get Started.


 

If you choose Save for Later, the changes aren't applied.

3

To add more Webex sites, enter the name, appropriate time zone, and select Validate.

4

Choose where you want to manage your users, in Control Hub, or Webex Site Administration, and then choose Next.

5

Distribute your licenses across the necessary sites, and select Next.


 

You have to distribute all licenses before the Next button is enabled.

6

Review the license count information and then click Next.

7

Click Provision and your subscription changes are provisioned.