Join an Event

There are multiple ways to join an event. If you are having difficulties joining an event, you can troubleshoot the issues that you are facing. For more information, see Cisco Webex Troubleshooting.

Before you begin

If the host requires a registration ID for the event, be sure to keep the registration confirmation email. You will need to enter the ID when joining the event.


Select the join link in your email invitation.


On the Event Information page, enter your name, email address, and the event password. Select Join Now.

From the Home page of the Webex site where the event is hosted, enter the 9-digit event number in the text box, enter the password provided in the email invitation, and select Join Now.

If the event has not yet started, the Join Now button appears as dimmed.

You can find the 9-digit event number in your email invitation.

Before you begin

Before you connect to an event from your mobile device, you must install Webex Meetings. If you already have the Webex Meetings app installed on your mobile device, it launches automatically. Otherwise, you are taken to the installation page.


Tap Join in your email invitation when it's time to join the meeting.

Tap Join

Tap Download to install the Cisco Webex Meetings app and join the video conference.

To join the meeting by phone only, tap the number on your screen.


Tap Open after the app is installed and accept the Terms of Service and Privacy Statement.


Tap Join Meeting, enter the meeting number—it's in the email invitation—and tap Join.


Enter the meeting password—it's in the email invitation—and tap OK.

When the Webex Meetings app opens, your video preview lets you see how you'll look to others before you join the meeting.
Use Internet for Audio

Change your audio and video settings before joining your meeting.


Click Connect to a device to join the meeting from a compatible video device.


Tap Join.

Tap join

Webex Events panelists can join events using video systems. Attendees can't join through a video system. Event attendees must be promoted to a panelist to share video. The event host and panelists can always share their video during an event. Up to 25 panelists can share their video during an event. To find out which version you’re using, see Find Your Cisco Webex Meetings Version Number.


Click Use video systemVideo systems to join the meeting from a compatible device. The app looks for nearby video systems.

Connect to a video device

If the app detects nearby video systems, you'll see a list of those devices. Select the video system that you want to use from the list.

Select the device

If your video system isn't detected, have the app call your device. Enter the address of the video system and then select the device when it appears in the list.

Enter video address

The app will either automatically connect to your video system or it will call your device when you select Join meeting.


Panelists can dial in to the event directly, or select Call my video system when they join from the Webex desktop app.


Select Connect Audio and Video.

Panelists can also dial in from their video system. Select I Will Dial In from My Video System and enter the Video Address and the Panelist numeric password.