Overview

Seamless delivery: Take comfort in knowing that your producer is a certified expert who will support your event or meeting from start to finish to help ensure that it runs smoothly.

Added value: Our experts are there to help before, during, and after your meeting. Your producer can help you get maximum impact by using in-meeting features such as Q&A, chat, and polling and provide the best possible experience for your attendees. Take advantage of a dry run session to fine-tune, prepare, and practice.

Booking a Reservation

Select the service level that you require.

The chart below describes the services we offer, Lifecycle Assist vs Event Assist.

Assist Service Description

Lifecycle Assist

Event Assist

Pre-Event Planning

Webex Teams Space: Coordinate real time via Webex Teams with your producer for event planning and preparation.

Host Call: 10-minute call to provider producer with key details.

Recommended 1 week prior to event.

Consultation (up to 1 hour): Your producer schedules the event, provides customers with invitation links, creates landing or enrollment pages, and customizes approval or reminder messages.

Recommended 2-3 weeks prior to event.

Dry Run or Rehearsal (up to 1 hour): Your producers helps you establish a timeline and a backup plan, along with the roles and responsibilites for the live event.

Recommended 2-3 days prior to event.

In-Event Support

Event Pre-conference (30 minutes prior to the event start time)

Live Event (1-hour event) Purchase of additional support SKU is required for events longer than 1 hour.

  • Producer actively monitors your meeting or event to answers any technical questions from attendees and presenters

  • Runs polls, mangages chat and Q&A, and records the event.

Post-Event Support

Event Results: Your producer will provide final registration, attendance, chat, and Q&A results along with an event recording in a post-event report.

Options

Additional support can be purchased in increments of 1 hour for:

  • Event duration longer than one-hour.

  • Extra recording editing

  • Additional dry-run support

Important to Remember

  • When selecting Event Assist, you will need to schedule your meeting, training, or event. If you order a Lifecycle Assist, your Assist Services producer will walk you through the scheduling process.

  • Place your assist order at least 2 weeks before the meeting date to ensure that the date and time that you desire is available.

After you have determined the service level that you require, submit a request for support at one of the following links:

Unsure of what type of account you have? Send an email to ps-operations@cisco.com with your Webex URL and account number (if you have it) and we will direct you from there.

To update or cancel your reservation or if you have any questions regarding our service please reach out to our scheduling team ps-operations@cisco.com.

Need to see how many assists you’ve used? Request a usage report here:

https://app.smartsheet.com/b/form/af44ca10355649b083cf41913b2089b4.