Overview
Seamless delivery: Take comfort in knowing that your producer is a certified expert who will support your event or meeting from start to finish to help ensure that it runs smoothly.
Added value: Our experts are there to help before, during, and after your meeting. Your producer can help you get maximum impact by using in-meeting features such as Q&A, chat, and polling and provide the best possible experience for your attendees. Take advantage of a dry run session to fine-tune, prepare, and practice.
Booking a Reservation
Select the service level that you require.
The chart below describes the services we offer, Lifecycle Assist vs Event Assist.
Assist Service Description |
Lifecycle Assist |
Event Assist |
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Pre-Event Planning |
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Webex Teams Space: Coordinate real time via Webex Teams with your producer for event planning and preparation. |
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Host Call: 10-minute call to provider producer with key details. Recommended 1 week prior to event. |
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Consultation (up to 1 hour): Your producer schedules the event, provides customers with invitation links, creates landing or enrollment pages, and customizes approval or reminder messages. Recommended 2-3 weeks prior to event. |
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Dry Run or Rehearsal (up to 1 hour): Your producers helps you establish a timeline and a backup plan, along with the roles and responsibilites for the live event. Recommended 2-3 days prior to event. |
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In-Event Support |
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Event Pre-conference (30 minutes prior to the event start time) |
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Live Event (1-hour event) Purchase of additional support SKU is required for events longer than 1 hour.
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Post-Event Support |
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Event Results: Your producer will provide final registration, attendance, chat, and Q&A results along with an event recording in a post-event report. |
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Options |
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Additional support can be purchased in increments of 1 hour for:
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Important to Remember
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When selecting Event Assist, you will need to schedule your meeting, training, or event. If you order a Lifecycle Assist, your Assist Services producer will walk you through the scheduling process.
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Place your assist order at least 2 weeks before the meeting date to ensure that the date and time that you desire is available.
After you have determined the service level that you require, submit a request for support at one of the following links:
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Have you prepaid for your Assist Services? (Purchased using GPL SKUs)
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Request assistance for your meeting, event, or training here: https://app/smartsheet.com/b/form/c1773e2cc47a4334bc2f38255a95bad5
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Do you have a Webex subscription and have added Assist Services to that subscription? (Annuity Subscription)
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Request assistance for your meeting, event, or training here: https://app.smartsheet.com/b/form/c9a21fd750b046248c85f33846c53fd5
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Unsure of what type of account you have? Send an email to ps-operations@cisco.com with your Webex URL and account number (if you have it) and we will direct you from there.
To update or cancel your reservation, see Webex Assist Services - Scheduling Change Requests.
Need to see how many assists you’ve used? Request a usage report here:
https://app.smartsheet.com/b/form/af44ca10355649b083cf41913b2089b4.