Content older than the retention policy or content exceeding storage quotas is subject to deletion. This is important because when you keep information around a long time, you increase the chances of confidential information being accessible.

Before you begin

We recommend that you work with your legal counsel to determine the most appropriate retention period for your organization.


From the customer view in, go to Organization Settings, and scroll to Retention.


Choose how long you want to keep Webex messages, whiteboards, and shared files.


Choose how long you want to keep Webex Meetings recordings, transcripts, and highlights.