Lockdown Announcements

For more info on current lockdown versions, see the Webex Meetings Suite Lockdown Announcements.

Webex Version Retirement

Webex Video Conferencing is a highly secure and scalable video conferencing service delivered through Cisco Collaboration Cloud. Being a cloud service helps Webex to deliver new features, enhancements, and fixes automatically without any intervention from customers. For special business needs, many of our customers can choose to stay on specific supported versions of Webex desktop applications, preventing them from getting further updates and enhancements.

Cisco is publishing this version retirement policy for Webex release versions to serve customers by keeping an effective balance between the need for minimizing change but receiving important updates and enhancements.

Webex Meetings is a cloud service. Why is it not always the latest version?

Webex Meetings requires users to join or start meetings using a meeting application. Users can use mobile apps, desktop apps, the browser-based web app, Webex Teams, Cisco Jabber, or a video device to join meetings. Using the desktop app requires users or IT administrators to install the desktop app on users’ desktops.

Customers who want to minimize changes in their Webex service can lock their desktop applications to a supported lockdown version of the Webex desktop application and prevent automatic updates of this application. Customers must then schedule updates of the desktop application at a preferred time. This causes older versions of Webex Meetings to exist on customer premises.

However, customers cannot lockdown cloud components of Webex Meetings. Customers will automatically receive updates including major or minor enhancements and bug fixes on Webex components delivered by the cloud, such as Webex pages, APIs, mobile applications, the web app, and Webex Site Administration.

The Cisco Webex Version Retirement Policy establishes the retirement policy for lockdown versions.

Version Retirement Policy

  1. For a given Webex release, when a newer lockdown version of the desktop application is available, Cisco will announce the retirement date of the previously-available lockdown versions off desktop app and Productivity Tools. The announced retirement date of a desktop app version will be at least six months after the availability the new version of the application. For example, with availability of the WBS33.6 lockdown client in October 2018, Cisco announced the upcoming retirement of the WBS32.x.x lockdown versions in May 2018.

  2. After the availability of a new lockdown desktop application or Productivity Tools version, Cisco will no longer deliver bug fixes or software maintenance on the previous lockdown version.

  3. Customers must upgrade their site to use the new available lockdown version before the version’s retirement date. After the announced retirement date, Cisco will automatically update the customers’ site to the new lockdown version. This change will automatically deliver the new version of the desktop application to the users who connect to the Webex site. If IT administrators prevent users from getting the new version, then users will not be able to start or join meeting.

The approved supported lockdown versions are as follows:

Lockdown Version Status

Approved Lockdown Versions of Desktop Applications and Productivity Tools


Retirement Date

Latest Supported Lockdown

WBS39.5.25 and later

May, 2020

July 10, 2020

*This is the Retirement date for all WBS39.5.x versions prior to 39.5.25.


All 33.6.x versions

February 28, 2020

*This is the Retirement date for all WBS33.6.x versions.