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Cisco Webex Meetings Integration with Slack

Use the Cisco Webex Meetings integration with Slack to meet and collaborate with your teams in your Slack workspaces. Schedule, start, or join Cisco Webex Personal Room meetings and Cisco Webex scheduled meetings directly from Slack.

You can start or join Webex Personal Room meetings and Webex scheduled meetings directly from Slack if you set up your team to use the Cisco Webex Meetings app within Slack. You can send a message to share your Webex Personal Room link or a specific meeting link for a later meeting. You can also click the call button to start a meeting instantly in your Webex Personal Room. Clicking the Call button shares the Personal Room link in the channel. To use Webex with Slack, you must have a host account on a valid Cisco Webex site.

If your Webex administrator links users' Slack accounts with their Webex accounts, you can schedule Webex meetings in Slack and view of list of upcoming Webex meetings that you scheduled or are invited to in Slack. From the meeting list, you can join Webex meetings that you're invited to and start or cancel Webex meetings that you host.


The Cisco Webex Meetings app for Slack doesn't support accounts on meetings.webex.com, on meetingsln.webex.com, or on Cisco Webex Meetings Server sites.

The timezone and language that the Webex app in Slack uses is based on your Slack preferences and not the OS settings or your Webex site settings.

See the following articles for more information about the Webex Meetings integration with Slack:

What's New in Cisco Webex Meetings for Slack

Install and Set up Cisco Webex Meetings for Slack

Schedule, Start, and Join Cisco Webex Meetings in Slack

Known Issues for Cisco Webex Meetings for Slack

You can submit feedback about Cisco Webex Meetings for Slack from any channel or direct message in Slack.

1

In a channel or direct message, type /webexhelp feedback.

2

In the Feedback dialog box, select a feedback type and enter a description before selecting Submit.

The confirmation message, Thank you for your feedback appears in the direct message or channel after you submit it.

You can also send feedback to us at slack-webex-app-feedback@cisco.com.

Contacting support varies depending on your Cisco Webex site and service provider. If you purchase Cisco Webex through a partner or reseller, contact their support desk for assistance. Refer to the following article for steps to contact support: https://help.webex.com/WBX162/

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What's New in Cisco Webex Meetings for Slack

Stay updated on the latest features for Cisco Webex Meetings for Slack.

WBS40.4

Preferred Webex Site Command

We've added the /webexconfig set_preferred_site [site url] and /webexconfig reset_preferred_site commands to the Webex app.

If your organization uses multiple Webex sites, you can set a Webex site to use for your meetings in Slack that's different than the Webex site that's set for the team.

Use /webexconfig set_preferred_site [site url] to set the preferred Webex site. When you start or schedule Webex meetings from Slack, the preferred Webex site is used.

Use /webexconfig reset_preferred_site to remove the preferred Webex site. When you start or schedule Webex meetings from Slack, the Webex site that's set for the team is used.

Shortcuts

We've added a list action you can use with Slack shortcuts. You can access shortcuts through the lightning bolt icon wherever it's available in Slack.

Choose from the following shortcuts:

  • List recordings—Choose the conversation or channel where you'd like to view your recordings. The list is visible only to you.

  • Schedule meeting—Choose the conversation or channel for the meeting, then enter the meeting details.

  • Show upcoming meetings—Choose the conversation or channel where you'd like to view your upcoming meetings. The list is visible only to you.

  • Start Webex meeting—Choose the conversation or channel where you'd like to start your meeting.

  • Version information—Choose the conversation or channel where you'd like to view the version information. The list is visible only to you.

Version Command

We've added the /webexhelp version command to the Webex app. This command shows what your Cisco Webex Meetings app, Cisco Webex Meetings bot service, and Webex site versions are.

You can also use the Version information option from the shortcuts list.

Instructions on what to do appear if anything is not updated to the latest version.

WBS40.2

Hosts can Share Recordings with Others Through Direct Messages

Webex Meetings hosts who recorded a meeting in Slack can now share the recording with individuals who aren’t in their channel. When they click Share for a recording in their recording list, they can search for a specific person to share the recording with.

Feedback from Users

Webex Meetings users in Slack can now provide feedback about Webex Meetings by entering the following command: /webexhelp feedback.

Users can select a feedback type to either request new features or provide comments about current features.

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Install and Set Up Cisco Webex Meetings for Slack

Install and set up Cisco Webex Meetings for Slack. Some steps must be completed by a Webex site administrator, while others must be done by a Slack workspace administrator or owner. Follow the steps to get your users up and running with Webex Meetings for Slack.

Slack Workspace Owners and Administrators

Your Webex site administrator must enable the Slack integration, and your Slack workspace owner or administrator must install the Cisco Webex Meetings app for Slack so that workspace members can use the Webex Meetings app in Slack.

If you don't have the latest version of the app, your Slack workspace owner or administrator must use these same installation instructions to upgrade the app so you can use the latest features.


You can use the /webexhelp version command to check the app version.

Click Install and follow the instructions.

Team owners and administrators can customize their team’s Slack call settings so that team members always use their Webex Personal Room when starting instant meetings.

1

Go to your Team Settings page

2

Next to Calls, click Expand.

3

Make sure that Enable calling in Slack is checked.

Check the Enable calling in Slack check box
4

Click Cisco Webex Meetings.

5

Click Save.

Only Slack workspace administrators and owners can set and reset the Webex site for the workspace.

If your Slack email address is different from your Webex email address you must manually set your Personal Room with the /webexconfig set_Personal_Room [Personal Room ID] command.

Example: /webexconfig set_Personal_Room acassidy.

1

The Webex site that your team will use for meetings may be set already. To check if the site has been set, in any Slack channel, type /webexconfig.

2

If the Webex site hasn't been set or if you want to set a different Webex site, type /webexconfig site [your Webex site URL] to set the Cisco Webex site URL for your team.

That’s it. Your team members can now type /webex in their messages to share a Join meeting button for their Webex Personal Room meeting with other users in the channel. If your Webex administrator has linked users' Webex accounts to their Slack accounts, team members can schedule Webex meetings.

Join meeting button

Webex Site Administrators

Webex site administrators must link users' Webex accounts to their Slack accounts before users with a Slack account can schedule and view their upcoming Webex meetings in Slack. Also, users will be able to join Webex meetings from Slack without having to enter their Webex username and password.


The email addresses for the Webex and Slack accounts should match.

1

Do one of the following:

  • If you manage your Webex site in Cisco Webex Control Hub, from the customer view in https:/​/​admin.webex.com, go to Services. Under Meeting, select Sites, choose your site, and then select Configure Site. Under Common Settings, select Site Options.
  • If you manage your Webex site in Cisco Webex Site Administration, sign in to Webex Site Administration and then go to Configuration > Common Site Settings > Options.
2

Under Third-Party Integration, check Automatically link users with this Webex site if their Webex account email address matches their Slack email address.

3

Select Update.

Users


This feature requires Cisco Webex Meetings app version 1.0.1.0 or later, you can use the /webexhelp version command to check your app version. If your app version is not current enough, contact your Slack workspace administrator to uninstall and reinstall the Cisco Webex Meetings app for Slack.

We support the following languages: English (UK), English (US), French, German, Japanese, Portuguese (Brazil), Spanish (Latin America), and Spanish (Spain).

You can change your language preference to one of several languages in the Slack app. If your preferred language differs from the default language of your workspace, messages visible only to you now appear in your selected language but workspace-wide messages appear in your workspace’s default language.

If another member’s preferred language differs from the default language of the workspace or from your preferred language, messages visible only to that member appear in that member's preferred language.

Cisco Webex Meetings App Commands for Setup

Use these commands to set up the Cisco Webex Meetings app to use your team Webex site URL:

Command Description

/webexconfig

Displays the current Webex site URL for your team, as well as your preferred Webex site URL and your Personal Room ID, if you have set them.

/webexconfig site [team Webex site URL]

Example: /webexconfig site teamsite.webex.com

Sets the Webex site URL for their team. When you share a meeting link, your team's Webex site URL is used if you don’t have a preferred site set. Only Slack workspace administrators and owners can do this.

/webexconfig site reset

Removes your team Webex site URL. Only Slack workspace administrators and owners can do this.

/webexconfig set_Personal_Room [Personal_Room_ID]

Example: /webexconfig set_Personal_Room acassidy

Sets your Personal Room ID. This command is required if your Webex account email address is different from your Slack account email address and if your Slack ID does not match your Personal Room ID on your Webex site.

/webexconfig reset_Personal_Room

Removes your Personal Room ID.

/webexconfig set_preferred_site [preferred Webex site URL]

Example: /webexconfig set_preferred_site preferredsite.webex.com

Sets your preferred Webex site. You can use this command if your organization has multiple Webex sites and you want to use a Webex site that's different from the Webex site that's set for the team. When you share a meeting link or schedule a meeting, your preferred Webex site URL is used instead of the team's Webex site URL.

/webexconfig reset_preferred_site

Removes your preferred Webex site URL. When you share a meeting link or schedule a meeting, the team's Webex site URL is used.

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Schedule, Start, and Join Cisco Webex Meetings in Slack

You can schedule, start, join, cancel, and more from any direct message or channel in Slack.

Cisco Webex Meetings App Commands for Slack

Use these commands with the Cisco Webex Meetings app to share a Join meeting button with your team for your Webex Personal Room meeting or Webex scheduled meeting, schedule a Webex meeting, or display a list of your upcoming meetings.

Command Description

/webex

Shares a Join Meeting button for your Webex Personal Room meeting in the channel, and provides a Start Meeting button that's visible only to you.

If you don't have a Webex Personal Room but you have a host account in Webex Meetings, a meeting is scheduled for the next nearest 5-minute interval, for example, if you use the command at 10:16 a.m., a meeting is scheduled at 10:20 a.m. The command shares a Join Meeting button for a Webex meeting in the channel, and provides a Start Meeting button that's visible only to you.

/webex [Personal Room host ID]

Shares a Join Meeting button for the Webex Personal Room meeting that is associated with the specified Personal Room ID, whether it’s your Personal Room ID or someone else’s.

/webex [meeting_number]

Shares a Join Meeting button for a scheduled Webex meeting that has the specified meeting number.

/webex [@display name]

Shares a Join Meeting button for the Webex Personal Room meeting that is associated with that Slack team member’s email address.

/webex recordings

Displays a list of up to 10 past recordings from Webex meetings that you hosted and recorded in the cloud. You can play or share the recordings in a channel. The list includes recordings from all the Webex sites that you use.

/webexhelp

Shows the available commands for the Cisco Webex Meetings app.

/webexhelp feedback

Displays the Feedback dialog box where you can submit feedback on an existing feature or request a new feature.

/webexhelp version

Displays the current version of your Cisco Webex Meetings app, Cisco Webex Meetings service bot, and Webex site.

/webexschedule

Displays the Schedule a Webex Meeting dialog box, which allows you to schedule a Webex meeting.

/webexschedule myroom

Displays the Personal Room Meeting dialog box, which allows you to schedule a meeting in your Personal Room.

/webexschedule [myroom] <today/tomorrow> <hh:mmAM/PM>

Schedules a 30-minute Webex meeting for today or tomorrow at the specified time, for example, /webexschedule today 10:00AM schedules a Webex meeting today from 10:00–10:30 a.m.

If myroom is included, a meeting is scheduled in your Webex Personal Room, for example, /webexschedule myroom tomorrow 1:00PM schedules a meeting in your Webex Personal Room tomorrow from 1:00–1:30 p.m.

If you schedule the meeting to start within the next 10 minutes, a Start Meeting button, which is visible only to you, is posted to the conversation.

/webexschedule list [today/tomorrow/week/month]

Example: /webexschedule list today

Displays a list of your upcoming Webex meetings today, tomorrow, the next 7 days, or the next 30 days. You can edit, cancel, start, or join a meeting from the list.

If you don't specify a time period, for example, /webexschedule list, the list includes Webex meetings upcoming in the next 30 days.

Start and Join Meetings

You can start Webex meetings that you schedule in Slack.

1

Type /webexschedule list today in a channel or direct message to display a list of your upcoming meetings for today.

2

In the list of meetings, click Start under the name of the meeting that you want to start.

The Start button appears up to 15 minutes before your scheduled meeting.

Your meeting opens in a new browser window.
You can use your Webex Personal Room to start instant meetings. If you don't have a Webex Personal Room but you have a host account in Webex Meetings, an instant meeting is scheduled.

The meeting is scheduled for the next nearest 5-minute interval, for example, if you click Call at 10:16 a.m., a meeting is scheduled at 10:20 a.m.

Go to the channel or conversation you want for the instant meeting and choose one of the following:

  • Type /webex.
  • Select Shortcuts > Start Webex meeting and select the conversation or channel for the meeting.

  • Click Call.
    Select Start a call with Cisco Webex Meetings

     

    Your team owner or administrator must enable calling in Slack using Cisco Webex Meetings for this option.

The meeting link appears in the channel or conversation you chose.

1

Type /webexschedule list today in a channel or direct message to display a list of your upcoming scheduled Webex meetings for today. Click Join under the name of the meeting that you want to join.

When a Webex meeting starts in a channel or direct message that you're in, a meeting notification is posted in the conversation. You can click Join in the meeting notification to join the meeting.

The Join button appears up to 15 minutes before your scheduled meeting.

2

Click Join on the page that opens in a new browser window.

Schedule and Manage Meetings

Before you begin


You can schedule Webex meetings and Personal Room meetings in Slack if your Webex administrator enabled Slack integration.

This feature requires Cisco Webex Meetings app version 2.0.2.0 or later, you can use the /webexhelp version command to check your app version. If your app version isn’t current enough, contact your Slack workspace administrator to upgrade the Cisco Webex Meetings app for Slack by reinstalling it.

1

Do one of the following:

  • Standard Webex meeting—in a Slack channel or direct message, type /webexschedule.

    If you prefer to use shortcuts, click Shortcuts > Schedule meeting and select a conversation or channel for the meeting.

  • Personal Room meeting—in a Slack channel or direct message, type /webexschedule myroom.

2

In the Schedule a Webex Meeting or Personal Room Meeting dialog box, enter the required information for your meeting and click Schedule.

The meeting information is added to the channel or direct message so that others can see the details.

A notification appears in the channel or direct message when the meeting starts, when someone joins or leaves the meeting, and when the meeting ends.

You can edit or cancel Webex meetings that you scheduled. You cancel but not edit Personal Room meetings that you scheduled.

Find the scheduled Webex meeting that you want to edit or cancel. You can type /webexschedule list in a channel or direct message to display a list of your upcoming meetings.

  • Edit a meeting—click Edit next to the meeting and edit the required information and click Save.

    Edit Your Webex Meeting dialog box
  • Cancel a meeting—click Cancel under the name of the meeting you want to cancel, then click OK.

You can show a list of your upcoming scheduled Webex meetings for today, tomorrow, the next 7 days, or the next 30 days.

Choose one of the following:

  • Type /webexschedule list [today/tomorrow/week/month] in a channel or direct message.

    For example, to display a list of your upcoming meetings for tomorrow, type /webexschedule list tomorrow.

    If you don't specify a time period, for example, if you type /webexschedule list, our app displays a list of upcoming meetings for the next 30 days.

  • Select Shortcuts > Show upcoming meetings and select the channel or conversation to view the meetings list.

The list shows up to 10 upcoming meetings.

Meeting Notifications and User Status

Learn about the notifications and reminders you get for your Webex meetings in Slack.


To use the meeting reminders and in-progress notifications features, make sure that you've installed a version of the Cisco Webex Meetings app for Slack from August 1, 2019 or later. If you installed the app before that date, contact your Slack workspace administrator to upgrade the Cisco Webex Meetings app for Slack by reinstalling it.

You'll receive a meeting reminder when you're hosting or are invited to a Webex meeting scheduled in a channel. The reminder appears in the channel 10 minutes before the meeting is scheduled to start.

Meeting reminder

If the meeting was scheduled less than 10 minutes before its start time, you won't receive a meeting reminder, instead you receive a private message.

When a Webex meeting starts in a channel or direct message that you're in, a meeting notification is posted in the conversation. You can click Join in the meeting notification to join the meeting. The notification updates in real time to show the duration of the meeting and the profile photo of each person who joins the meeting.

After the meeting ends, the notification updates to show when the meeting ended, the meeting duration, and how many people joined the meeting.

Notifications appear for Webex meetings and Personal Room meetings that are started by using the Call button or the /webex command or scheduled by using the /webexschedule command.


This feature requires Cisco Webex Meetings app version 2.0.4.0 or later, you can use the /webexhelp version command to check your app version. If your app version isn’t current enough, contact your Slack workspace administrator to upgrade the Cisco Webex Meetings app for Slack by reinstalling it.

This feature is available for workspaces that are on a paid plan.

In Slack, you can see when members of your workspace are in a Webex meeting that was started from Slack. This makes it easy to know if others are available to respond to messages.

In the sidebar, the telephone receiver emoji next to someone’s display name indicates that they’re in a Webex meeting that was started from Slack.

In a conversation, the phrase, " In a Webex meeting" appears next to someone’s display name when they’re in a Webex meeting that was started from Slack.

Play and Share Recordings


This feature requires Cisco Webex Meetings app version 2.0.2.0 or later, you can use the /webexhelp version command to check your app version. If your app version isn’t current enough, contact your Slack workspace administrator to upgrade the Cisco Webex Meetings app for Slack by reinstalling it.

When the meeting host records a Webex meeting that they scheduled from Slack, a recording notification is posted in the conversation, sometime after the meeting ends. The notification includes the meeting topic, date, time, duration, and a Play Recording button.

There are two ways to access your list of recordings:

  • You can use the /webex recordings command in a channel or conversation.

  • You can use the shortcut by clicking Shortcuts > List recordings and selecting a channel or conversation to view the list.

Both choices display a list of up to 10 past recordings from Webex meetings that you hosted and recorded in the cloud in the past 10 days. From this list, you can play a recording or share it in a channel. The list is visible only to you and includes recordings from all the Webex sites that you use.

1

To play a recording. do one of the following:

  • Select Play Recording in the recording notification when it's posted in the conversation.
  • Select Play Recording under the title of the recording that you want to play from your recordings list.
The recording opens in a new browser window.
2

To share a recording:

  1. Select Share Recording under the title of the recording that you want to share from your recordings list.

  2. Select or type the channel where you want to share the recording, and select Share.

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Known Issues for Cisco Webex Meetings for Slack

These are the current known issues for Cisco Webex Meetings for Slack. Check back occasionally for updates.

Known Issues and Limitations

Reminders from the Slackbot aren't displaying correctly:

  • Reminders come from the app installer instead of the person who scheduled the meeting.

  • Reminders appear with extra text between the sender and Webex message. If you scheduled a meeting it should appear like, "List your meetings and then click Start or Join to attend your upcoming meeting. - [meeting title]."

When you start or schedule a Webex meeting in a private channel or a direct message, you won't see these types of notifications:

  • notifications that a meeting is in progress.

  • notifications that a recording is ready.

  • reminders that it's time to start or join a scheduled meeting.

When you schedule a Webex meeting or a Personal Room meeting that starts within 10 minutes, you'll see a Start Meeting button in the meeting notifications that appears in the conversation. Otherwise, you'll be sent a meeting reminder 10 minutes before the meeting is scheduled to start. It'll remind you to use the /webexschedule list command to show a list of your upcoming meetings. Hosts can start the meeting by selecting the Start button that appears next to the meeting in the list. Invitees can use the /webexschedule list command to show a list of their upcoming meetings and then select the Join button that appears next to the meeting in the list.

Personal Room meetings scheduled in Slack aren't shown in your meetings list on your Webex site. Also, invitation email messages aren't sent to invitees.

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