To remove this integration you delete configuration from Control Hub, remove CVI configuration from the Microsoft 365 tenant, and revoke the Office 365 permissions that you previously granted to the integration.

Before you begin

  • In order to remove the video integration, you need the following administrative access permissions:

    • Full administrator account for your Webex organization, and a web browser that can access Control Hub (See System Requirements for Cisco Webex Services for browser compatibility.)

    • Microsoft Teams administration privileges within the Microsoft 365 tenant

    • Microsoft Tenant Global Administrator privileges in your organization

  • You need the following software to complete the removal steps:


Delete the tenant from Control Hub:

  1. From the customer view for your organization in, go to Services.

  2. On the Video Integration Microsoft Teams card, click Edit Settings.

  3. Click the More button (...), in the Action column, then click Delete.


    Depending on the current status of your integration you may see either Delete or a menu of options in the Action column.


Open a PowerShell session to Office 365 and sign in as a user with Microsoft Teams administration privileges within the tenant.


Import the Skype for Business Online Connector PowerShell module:


These instructions are provided as an example and may become outdated. For help, see Manage Skype for Business Online with PowerShell on the Microsoft Documentation site.

  1. Download the Skype for Business Online Connector at

  2. Run the executable file and follow the prompts to accept the terms and license and complete the installation.

  3. Restart your computer.

  4. At the PowerShell command prompt, type the following commands:

    Import-Module SkypeOnlineConnector
    $userCredential = Get-Credential
    $sfbSession = New-CsOnlineSession -Credential $userCredential
    Import-PSSession $sfbSession
  5. Enter the credentials for the user with Microsoft Teams administration privileges for the tenant.


Run the following PowerShell command:


Remove-CsVideoInteropServiceProvider -Identity Cisco

Sign in to the Azure web portal as the Microsoft Global Admin, and navigate to Azure Active Directory > Enterprise Applications.


Open the Webex Video Integration for Microsoft Teams application.


Click Properties > Delete and confirm the deletion.