Add Services to an Existing Place


From the customer view in, go to Places, and then choose the place that you want to update.


Click Edit, and then choose a call service for the place:

  • Free Calling (default) for Cisco Webex Teams app and SIP address calling. Proceed to the last step
  • Cisco Webex Calling to use Cisco Webex Calling (formerly Spark Call) to add PSTN service through a cloud preferred media provider. Assign a phone number and extension to the device, and then click Next.
  • Cisco Webex Hybrid Call Service Connect to use call service (PSTN access or internal extension access) through your on-premises call control. Unified CM provides the phone number or extension for the Cisco Webex devices in the place.

    The service discovers where the email address is located on a Unified CM cluster. Once discovered, the service creates the Cisco Spark-RD and identifies the directory number and SIP URI associated with the account.


(Optional) Toggle on the calendar service so that people can use One Button to Push (OBTP) from their Cisco Webex devices, and then click Next.

This option requires the Hybrid Calendar Service. To configure the service, see the Deployment Guide for Cisco Webex Hybrid Calendar Service.


If you chose Hybrid Call Service Connect, enter the Unified CM mail ID for the account that you created earlier, optionally choose the Resource Group that the local call connector belongs to, and then click Done.


Enter or paste the email address of the room device. This is the email address that will be used to schedule meetings:

  • For devices that will be scheduled in Google Calendar, enter the Google resource email address from G Suites (Calendar > Resources). See About calendar resources (rooms, etc) for more information.

  • For devices that will be scheduled in Microsoft Exchange or Office 365, enter the email address of the room mailbox. See Create and Manage Room Mailboxes for more information.


Click Save.

Places with Hybrid Call Service may take approximately 5 to 10 minutes to activate while the email address, directory URI, and directory number are discovered on a Cisco Unified Communications Manager cluster. After activation, the phone number is displayed on room devices in the hybrid-enabled Place.

Things to Keep in Mind

Cisco Webex Calling (Formerly Spark Call)

  • After you add a Cisco Webex Calling (Formerly Spark Call) phone number to a Cisco Webex Room Device, Desk, or Board device, there is a 24-hour delay before the room device caller ID is seen by others.

  • Room, Desk, and Board devices only support basic call functions with a single line.

  • For PSTN service, be aware of the following points:

    • Cloud PSTN service for room devices is available in the United States and Canada.

    • You must request that your Cisco partner purchase PSTN service. If you're no longer in a trial, you must then sign the PSTN contract by DocuSign that is emailed to you.

    • Your partner must add new or port over PSTN numbers.

Hybrid Call Service

  • To use Cisco Unified Communications Manager call control for devices in a place, you must first configure Hybrid Call Service for your organization and ensure that you meet the Enhanced UCL Unified CM license requirements for Cisco Spark-RD plus Hybrid Call for Cisco Webex devices in a Place. For more information, see the Deployment Guide for Hybrid Call Service.