Add a phone to a new workspace

When people are at work, they gather in places such as lunch rooms, lobbies, and conference rooms. You can set up shared Webex devices in these Workspaces, add services, and then watch the collaboration happen.

The key principle of a Workspaces device is that it isn’t assigned to a specific user, but rather a physical location, allowing for shared usage.

The devices listed support Webex Calling. While most of these devices can be registered using a MAC address, only the following subset can be registered using an activation code:

  • Cisco IP Phone 6800 Series Multiplatform Phones (Audio phones—6821, 6841, 6851)

  • Cisco IP Phone 7800 Series Multiplatform Phones (Audio phones—7811, 7821, 7841, 7861)

  • Cisco IP Phone 8800 Series Multiplatform Phones (Audio phones—8811, 8841, 8851, 8861)

  • Cisco IP Phone 8800 Series Multiplatform Phones (Video phones—8845, 8865)

  • Cisco IP Conference Phone 7832 and 8832

  • Cisco Desk Phone 9800 Series

Before you begin

  • You can add up to five Cisco Desk phones, Cisco MPP phones, ATAs, or third-party devices to a Workspace with professional Workspace license.
    You can only add multiple devices to a professional workspace from the new workspace page. Turn on Try new Workspaces from the upper right corner of the workspace page to use the new workspace page.
  • You can add only one device to a Workspace with common area Workspace license.
1

Sign in to Control Hub, then go to Management > Devices > Add device.

You can also add a device to a new Workspace by going to Management > Workspaces > Add workspace.
2

Choose Shared usage, then click Next.

3

Choose New workspace, then click Next.

4

Enter a name for the workspace (such as the name of the physical room), select the room type, add the room capacity, and choose the location of the workspace. Click Next.

A workspace name can't be longer than 30 characters, and can't have %, #, <, >, /, \, and " characters.

5

Choose the kind of device you want to set up for the workspace:

  • Cisco Desk Phone—If you choose this option, select the Cisco Desk Phone model from the Select device drop-down menu.
  • Cisco phone, ATA, or 3rd party device—If you choose this option, choose Cisco Managed Devices from the Select device drop-down menu. Then select the Device type from the drop-down menu.
6

Choose whether you want to register the phone with an activation code (if the option appears) or a MAC address, and then click Next.

  • By Activation Code—Choose this option if you want to generate an activation code that you can share with the device owner. The 16-digit activation code must be manually entered onto the device itself.

    Multiplatform phones must have a firmware load of 11.2.3MSR1 or later to display the activation code screen. If phone firmware needs to be updated, direct users to https://upgrade.cisco.com/MPP_upgrade.html.

  • By MAC Address—Choose this option if you know the MAC address of the device. A phone's MAC address must be a unique entry. If you enter a MAC address for a phone that's already registered or you make a mistake when you enter the number, an error message appears.
For Webex Calling, you can only add one shared phone to a Workspace.

For Cisco IP Conference Phone 7832, some softkeys may not be available. If you need a full set of softkeys, we recommend that you assign this phone to a user instead.

7

Click the Calling service, and choose the subscription and license type that you want to assign to the workspace.

  • Professional workspace

  • Common area workspace

To find out more about the features that are available with the licenses, see Features available by license type for Webex Calling.

8

Assign a Location and Phone Number (determined by the location that you choose), and then click Save. You also have the option of assigning an extension.

If you want to add additional devices to a professional workspace, you can do it in any one of the following ways:
  • Go to Management > Devices > Add device > Shared usage > Existing workspace. From the drop-down, search and select the workspace.

    A notification appears if you've already added the maximum number of devices to the workspace and you can't proceed further.

  • Go to Management > Workspaces. Then, click More menuunder the Actions column of respective workspace and click Add Device.

    The Add Device option is disabled if you've already added the maximum number of devices to the workspace.

To modify or manage the devices assigned to the workspace, see Manage a device for a workspace section.

Create a workspace and add services for a Webex Room Device or a Cisco Webex Board

1

Sign in to Control Hub, then go to Management > Workspaces, and then click Add workspace.

2

Enter a name for the workspace (such as the name of the physical room), then select the room type and add the capacity. Click Next.

3

Click Cisco Room and Desk device, then click Next.

You can only have one type of device in a single space. For example, you can add multiple Webex Room devices or a Webex Board, but not a combination of the two. The exception is Companion Mode, where you can have one Webex Board and one Room Series device in a Workspace.

4

Choose the services you want to assign to devices in the Workspace, then click Next.

5

(Optional) In the Scheduling section, select Calendar to allow people to use One Button to Push (OBTP) on this device, then click Next.

6

Select the calendar service from the drop-down menu. Add Email Address and select Resource Group.

Enter or paste the email address of the room device. This is the email address that will be used to schedule meetings:

  • For devices that will be scheduled in Google Calendar, enter the Google resource email address from G Suites (Calendar > Resources). For more information, see What is a Calendar resource?.

  • For devices that will be scheduled in Microsoft Exchange or Office 365, enter the email address of the room mailbox. For more information, see Create and manage room mailboxes.

This option requires Hybrid Calendar. To configure the service, see the Deployment guide for Hybrid Calendar.
7

(Optional) Turn on device-hosted meetings so people can host Webex meetings on devices, then select the Webex site to use.

8

Click Next, then activate the device with the code provided.

Create a workspace and add services for a Webex Share

Before you can use your Webex Share, you associate the device to a physical location.

1

Sign in to Control Hub, then go to Management > Workspaces and click Add Workspace.

2

Enter a name for the workspace (such as the name of the physical room), select the room type, and add capacity. Click Next.

3

Choose Cisco Room and Desk device, then click Next.

You can only have one type of device in a single space. For example, you can add up to 10 desk phones to a lobby or a single Webex Room Device, but not a combination of the two.

4

Choose Call on Webex (1:1 call, non-PSTN) (default). Although a call service doesn't apply to Webex Share, select the default to move to the next step.

5

(Optional) In the Scheduling section, select Calendar to allow people to use One Button to Push (OBTP) on this device, then click Next.

6

If you selected Calendar, enter or paste the email address of the calendar mailbox for the room device. This is the email address that is used to schedule meetings.

  • For devices that will be scheduled in Google Calendar, enter the Google resource email address from G Suites (Calendar > Resources). For more information, see What is a Calendar resource?.

  • For devices that will be scheduled in Microsoft Exchange or Office 365, enter the email address of the room mailbox. For more information, see Create and manage room mailboxes.

7

Click Next, then activate the device with the code provided.

If you use certificates, deploy the certificate to your Webex Share before activating it.

Delete a workspace

1

Sign in to Control Hub, then go to Management > Workspaces.

2

Check the workspace you want to delete, then select More menu and click Delete.

3

Confirm the action in the pop-up window.

If you're deleting a workspace assigned an MPP phone, when the workspace is deleted, the phone is also deleted and a factory reset is performed on the phone to clear any existing configuration. This only applies if the phone is online. If the phone is offline or can't be contacted, you should manually factory reset it before reusing it. For more information, see Factory reset a Webex Calling phone. After the factory reset, the phone returns to its Activation Code screen.